Do you want to be more interactive with your customers? Enrich your customer’s conversational experience by using emojis in chatbots. Let’s understand the significance of emojis in chatbots in this slideshare.

1. Significance
of Emoji
Speaking
Chatbots

2. Emojis are an
interactive
communications
method that set the
tone, emotion and
body language of a text

3. When used by
chatbots, emojis help
improve the
conversational
experience for your
customers

4. Let's check out how emoji
speaking chatbots can improve
customer experiences

5. They boost engagement as customers
prefer communicating via emojis
They save time as customers can
express with an emoji instead of
writing a long text
Customer engagement

6. Emojis increase conversion rate as
they make your brand more relatable
for clients
Emojis provide personalised experience
which leads to increase in sales
Conversions

7. Emojis can outperform images and
videos by 9%
Emojis are a powerful communication
method as pictures register faster
than text in the human brain
Images

8. Emojis allow companies to express
their emotional intent and connect
with millennials
Emojis gives your brand a personality
and promote customer loyalty
Connection

9. Emojis improve customer service by
reducing cognitive overload
Companies use emojis in social media,
advertising and emails to deliver
authentic service to customers
Customer service

10. Overall, adding emojis to your
chatbots improves the customer
experience by adding humour and
even irony in text-based
communication

11. About us
Acefone has chatbots that
simulate natural human
conversations
Chatbots communicate with users
via text and voice and give them
instant pre-set answers
Visit: www.acefone.com/uk/
Call us: 0800-084-3663 (UK)
1888-859-0450 (US)

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