This document summarizes the professional experience and qualifications of Raja Rafeh. He is currently a Senior Quality Service Officer at Abu Dhabi Commercial Bank in Dubai, UAE, with over 14 years of experience in operations management, process management, quality assurance, and customer relationship management in the banking industry. He holds a diploma in computer programming and various banking/compliance certificates. His objective is to transfer his skills to a management role in banking, retail, marketing, or business support.
This document is a resume for Sayed Hussien Aboelela seeking a position as a relationship manager or corporate banking officer. It summarizes his career history working in retail and business banking, business development, and customer service roles over 9 years in the UAE. His professional experience includes managing retail banking products and client servicing, business development, client relationship management, and achieving sales targets. He has a Bachelor's degree in commerce from Helwan University in Egypt and seeks to contribute his strong analytical, problem solving, and client service skills to a progressive organization.
This document contains the resume of Samik Bhattacharyya. It summarizes his career objective to become a leading professional in digital economics and finance. It then outlines his 13 years of experience in banking and hospitality, including his current role as senior manager for HDFC Bank's B2B e-commerce vertical. Previous roles included manager positions at HDFC Bank, PL Worldways, Air Asia Airlines, and Marriott Hotels. His skills include B2B sales, e-commerce, collaboration, and project management. He also lists his education qualifications and accomplishments.
Alistair Hooper has over 10 years of experience in banking and financial operations management in India and the United Arab Emirates. He is currently an Associate Service and Quality manager at United Arab Bank in Dubai, where he manages remittances and ensures accurate reporting. Previously he held managerial roles at IndusInd Bank and ICICI Bank in India, where he oversaw branch operations and achieved growth targets. Hooper has a bachelor's degree in commerce and additional certifications in mutual funds and insurance.
This document contains a summary of Amit Krishnani's professional experience and qualifications. He has over 13 years of experience in roles such as Branch Head, Manager, and Operations Head at various banks including HDB Finance Ltd, IndusInd Bank, Axis Bank, and Citibank. His responsibilities included portfolio management, sales management, customer service, compliance, and achieving business targets. He has a Post Graduate Diploma in Business Management and Bachelor of Commerce degree.
Shahid Ahmad is seeking a challenging career position in middle management with a dynamic bank. He has over 9 years of banking experience in business generation, lending, and team dynamics. Currently working as a Relationship Manager at Abu Dhabi Islamic Bank, he has exceeded sales targets for two consecutive years. His core competencies include SME business banking, finance, structured finance, trade finance, and marketing of Islamic banking products.
This document is a resume for Alok Kumar Mishra summarizing his professional experience and qualifications. Over 12 years of experience in credit appraisal, risk management, sales, marketing, operations and collections in the banking and financial services industry. Currently working as Credit Manager at Janalakshmi Fin. Ser. Ltd. Previous experience includes positions at HDB Fin. Services Ltd., Axis Bank Ltd., Religare Finvest Ltd., and LIC Housing Fin. Ltd. Educational qualifications include a Master's in Commerce, Bachelor's in Commerce, and pursuing an MBA and banking certifications.
Umadevi A/P Ponnusamy is applying for a managerial position. She has over 15 years of experience in the banking industry with CIMB Bank and Southern Bank, currently serving as the Finance Manager of Saba Publication Group of Companies. Her experience includes leading branches to achieve sales targets and improve operational efficiencies, managing teams, and ensuring regulatory compliance. She has a Master's degree in Management (IT) and is skilled in communication, leadership, and computer programs.
- An investment banking and finance professional with over 14 years of experience in sectors such as investment banking, project funding, private equity, retail banking, and financial management.
- Currently serves as Project Director for a leading petroleum company in the UAE and also runs his own capital advisory firm.
- Previously worked for 8 years at India's second largest bank, handling roles such as Cluster Manager and Branch Manager.
This document is a resume for Sayed Hussien Aboelela seeking a position as a relationship manager or corporate banking officer. It summarizes his career history working in retail and business banking, business development, and customer service roles over 9 years in the UAE. His professional experience includes managing retail banking products and client servicing, business development, client relationship management, and achieving sales targets. He has a Bachelor's degree in commerce from Helwan University in Egypt and seeks to contribute his strong analytical, problem solving, and client service skills to a progressive organization.
This document contains the resume of Samik Bhattacharyya. It summarizes his career objective to become a leading professional in digital economics and finance. It then outlines his 13 years of experience in banking and hospitality, including his current role as senior manager for HDFC Bank's B2B e-commerce vertical. Previous roles included manager positions at HDFC Bank, PL Worldways, Air Asia Airlines, and Marriott Hotels. His skills include B2B sales, e-commerce, collaboration, and project management. He also lists his education qualifications and accomplishments.
Alistair Hooper has over 10 years of experience in banking and financial operations management in India and the United Arab Emirates. He is currently an Associate Service and Quality manager at United Arab Bank in Dubai, where he manages remittances and ensures accurate reporting. Previously he held managerial roles at IndusInd Bank and ICICI Bank in India, where he oversaw branch operations and achieved growth targets. Hooper has a bachelor's degree in commerce and additional certifications in mutual funds and insurance.
This document contains a summary of Amit Krishnani's professional experience and qualifications. He has over 13 years of experience in roles such as Branch Head, Manager, and Operations Head at various banks including HDB Finance Ltd, IndusInd Bank, Axis Bank, and Citibank. His responsibilities included portfolio management, sales management, customer service, compliance, and achieving business targets. He has a Post Graduate Diploma in Business Management and Bachelor of Commerce degree.
Shahid Ahmad is seeking a challenging career position in middle management with a dynamic bank. He has over 9 years of banking experience in business generation, lending, and team dynamics. Currently working as a Relationship Manager at Abu Dhabi Islamic Bank, he has exceeded sales targets for two consecutive years. His core competencies include SME business banking, finance, structured finance, trade finance, and marketing of Islamic banking products.
This document is a resume for Alok Kumar Mishra summarizing his professional experience and qualifications. Over 12 years of experience in credit appraisal, risk management, sales, marketing, operations and collections in the banking and financial services industry. Currently working as Credit Manager at Janalakshmi Fin. Ser. Ltd. Previous experience includes positions at HDB Fin. Services Ltd., Axis Bank Ltd., Religare Finvest Ltd., and LIC Housing Fin. Ltd. Educational qualifications include a Master's in Commerce, Bachelor's in Commerce, and pursuing an MBA and banking certifications.
Umadevi A/P Ponnusamy is applying for a managerial position. She has over 15 years of experience in the banking industry with CIMB Bank and Southern Bank, currently serving as the Finance Manager of Saba Publication Group of Companies. Her experience includes leading branches to achieve sales targets and improve operational efficiencies, managing teams, and ensuring regulatory compliance. She has a Master's degree in Management (IT) and is skilled in communication, leadership, and computer programs.
- An investment banking and finance professional with over 14 years of experience in sectors such as investment banking, project funding, private equity, retail banking, and financial management.
- Currently serves as Project Director for a leading petroleum company in the UAE and also runs his own capital advisory firm.
- Previously worked for 8 years at India's second largest bank, handling roles such as Cluster Manager and Branch Manager.
John Russel David has over 14 years of experience in operations management, customer service, and process enhancement in credit cards and payment businesses. He is currently an Area Sales Manager for Axis Bank in Kolkata, managing a team that onboards merchant customers. Prior to this role, he held positions as a Customer Service Manager and Zonal Service Manager, overseeing credit card operations, transaction banking, merchant acquiring, and ensuring adherence to processes and customer satisfaction. He has expertise in various areas including operations management, process improvement, credit card operations, quality assurance, and team management.
Adarsh Rameshan is seeking a senior managerial role in operations or business development with an organization of high repute. He has over 7 years of experience in business operations and development for money transfer and foreign exchange in Zambia. Currently he is the Head of Operations and Business Development at UAE Exchange Zambia, where he is responsible for business strategy, marketing, treasury operations, risk management, and human resources. Previously he held roles as a branch manager and assistant branch manager with increasing responsibilities.
A result-oriented professional with nearly 9 years of rich experience in achieving results in highly competitive environment; track record of attaining consistent growth both in terms of Collections & revenues majorly in Mortgage
Shuvankar Pal has over 9 years of experience in banking operations management, BPO transactions management, and training and development. He is currently working as the Operations Manager at HDFC Bank, where he manages retail banking operations. Previously, he worked at HSBC for over 9 years in roles managing international payments processing and customer service for credit cards. He has expertise in areas like banking operations, compliance, auditing, and training.
Sunil M Laxmeshwar has over 11 years of experience in collections, customer service, fraud management, and recruitment. He has a proven track record of achieving targets and building high-performing teams. Currently, he is the Manager of Credit Collections at Atria Convergence Technology, where he oversees a portfolio of 2.6 lakh customers and 26.5 crore in billing.
Hussam Omar Hafez is seeking a career opportunity in a reputable organization. He has over 10 years of experience in banking, including as a relationship manager and acting branch manager at Al Baraka Banking Group and BLOM Bank. He holds a Bachelor's degree in Economics and has extensive training in areas such as trade finance, loans, and customer service. His career objective is to utilize his relationship management, retail banking, and operational skills to help organizations achieve their strategic goals.
Ramesh Goud has over 12 years of experience in sales, distribution, collections, risk management, and fraud control. He is currently seeking a new role that allows independent work and passion for performance.
His experience includes managing credit card collections and recoveries at Kotak Mahindra Bank, developing collection strategies and managing field collectors at CitiFinancial, and streamlining collection processes and managing delinquency rates at ICICI Bank.
He has a strong skill set in areas like settlement risk management, debt collection, bankruptcy, fraud prevention, and developing sales and marketing strategies.
Krishan Kant Verma has over 11 years of experience in marketing management, business development, and collections across various industries including banking, insurance, and automotive financing. He is currently working as a Deputy Manager at Intec Capital Ltd, focusing on collections for SME loans. Previously he has held roles at Mahindra Finance, Development Credit Bank Ltd, ABN AMRO Bank N.V, and ICICI Bank Ltd managing sales teams, developing business, and handling collections and recovery. He has a Bachelor's degree from Delhi University and is seeking to utilize his skills and experience to contribute to organizational growth.
Krishan Kant Verma has over 11 years of experience in marketing management, business development, and collections across various industries including banking, insurance, and automotive financing. He is currently the Deputy Manager of Collections at Intec Capital Ltd, where he develops strategies to minimize delinquency and losses. Previously he held roles at Mahindra Finance, Development Credit Bank Ltd, ABN AMRO Bank N.V., and ICICI Bank Ltd, where he gained experience in sales, marketing, relationship management, and business development. He has a Bachelor's degree from Delhi University and is proficient in English and Hindi.
Mrinmoy Banerjee is seeking a position in finance and currently works as a Fund Administrator at HSBC in Kolkata. He has over 4 years of experience in finance, operations, business development, and community leadership. His current role involves calculating NAVs for funds, reconciling positions, and resolving any breaks or issues. He previously worked at Sharekhan Securities as a marketing executive and is proficient in various software programs including ICON, GENEVA, and TLM. He holds an MBA in finance and professional certifications in investment operations and as an NCMP Level 1.
This document is a resume for Ashish Pandey summarizing his professional experience and qualifications. He has over 12 years of experience in banking sales, business development, office management and client servicing. Currently, he works as a Sales and Service Manager at Mashreq Bank in Dubai, UAE. Previously, he held roles like Relationship Manager at HDFC Bank in India and Branch Relationship Manager at ICICI Prudential Life Insurance Company in India. He has an MBA and professional certifications in mutual funds and insurance. He is seeking assignments in business development, marketing, office management or brand management.
This document contains the resume of Biplov Adhikary. It summarizes his professional experience, education, and objectives. He has over 6 years of experience in credit and collections management. Currently he is working as the Credit and Collections lead for India at Sciex Pte Ltd, where he has helped reduce DSO from 90 to 72 days. His responsibilities include credit analysis, account receivables management, collections, and dispute resolution. He holds an MBA in finance and a BBA degree. His objective is to utilize his education and experience to help companies achieve steady growth.
Arunabha Das is a banking professional with nearly 5 years of experience in retail banking operations, commercial operations, loans and advances, and financial reporting. He is seeking a middle management position where he can apply his experience in banking processes. He has experience in areas such as business development, client relationship management, wealth management, and team management. He is proficient in English, Hindi, and Bengali and holds an MBA in finance and marketing.
Anil Kumar Pankaj has over 10 years of experience in banking operations, customer service, KYC/CDD processes, and financial analysis. He is currently seeking a position that allows him to utilize his skills in areas like banking operations, customer relationship management, data analysis, and ensuring regulatory compliance. Previously, he has worked as an Assistant Manager at HDFC Bank where he onboarded new accounts, ensured KYC/CDD adherence, and analyzed transactions. He also served as Customer Service Manager at ICICI Bank where he managed a team, processed requests, and ensured quality service and regulatory compliance.
Mohammed Ali Mohammed Al-Blooshi is seeking a challenging position that allows him to contribute to an organization's success using his experience. He has over 15 years of experience in banking and customer service roles. Most recently, he worked as the Head of the License Administration Unit at the Tourism and Culture Authority in Abu Dhabi, where he was responsible for licensing policies and procedures. He has also held managerial roles at several banks, including Branch Manager at Union National Bank and Client Services Manager at Mashreq Bank.
Payments Business and Banking Professional with 14 years of experience in POS, Bank Digital Wallets, E-Commerce, payment Gateway, Digital Payments, Card acceptance, Compliance, Commercial Authorisation( Card Issuance & Merchant Acquiring) & customised Payment Solutions with an objective of expanding responsibilities, improve institutional ability to exceed and achieve organisational goals.
Rhonna Sriram is seeking a strategic role where she can apply her 8 years of experience in operations, sales, and customer support in the banking and technology sectors. She holds an MBA specializing in HR and marketing from Bharathiar University. Her experience includes roles as a personal banker, team leader, business coordinator, telemarketing executive, and counselor. She is skilled in English, Hindi, and Tamil and aims to deepen customer relationships and cross-sell products through excellent customer service and attention to detail.
Mariam Asif is seeking a challenging position in business administration where she can apply her 8 years of experience in banking and finance. She has worked in sales and customer service roles for banks in Abu Dhabi, including her current role as a sales coordinator at ADIB. She has strong communication, analytical, and problem-solving skills from roles managing teams and customer accounts. Mariam has a Master's degree in Economics and is fluent in English, Urdu, Punjabi and has reading and writing skills in Arabic.
Himanshu Haryani is seeking a managerial position utilizing his 4 years of experience as a Product Manager at ICICI Bank. He has an MBA in Marketing and is proficient in areas like branding, marketing, product development, and sales for foreign exchange services. He has experience analyzing customer segments, launching marketing campaigns, and managing teams and branch performance.
- Francis Roy is seeking a position in business development, client servicing, portfolio management, or operations with a reputable organization.
- He has over 18 years of experience in banking, most recently as Assistant Branch Manager at Dubai Bank.
- His experience includes business development, sales, marketing, client relationship management, and team leadership. He has a proven track record of achieving sales targets.
This document is a resume for Ghassan Gaffar Mohamed. It summarizes his career experience working in banking and business development roles in Dubai, UAE over the past 12 years. It outlines his skills and responsibilities in positions as a business development manager, branch manager, operations officer, and clerical roles. His experience includes sales, customer service, operations management, and regulatory compliance. He holds a BBA from Ajman University in UAE and is currently seeking new opportunities with over 12 years of banking experience in the UAE.
Waheed Ali Shaik is a marketing professional currently working as an Account Manager for MPR Communications in Riyadh, Saudi Arabia. He has over 10 years of experience in marketing, public relations, event planning, operations, and accounting. He is seeking a new role that allows him to further develop his skills and experience.
Some of his responsibilities in his current role include managing PR and event portfolios for clients in various industries, developing marketing strategies, planning and executing events, managing budgets and vendors, and ensuring high quality customer service. Previously he has held roles in operations and accounting at an airport and car rental companies in India.
John Russel David has over 14 years of experience in operations management, customer service, and process enhancement in credit cards and payment businesses. He is currently an Area Sales Manager for Axis Bank in Kolkata, managing a team that onboards merchant customers. Prior to this role, he held positions as a Customer Service Manager and Zonal Service Manager, overseeing credit card operations, transaction banking, merchant acquiring, and ensuring adherence to processes and customer satisfaction. He has expertise in various areas including operations management, process improvement, credit card operations, quality assurance, and team management.
Adarsh Rameshan is seeking a senior managerial role in operations or business development with an organization of high repute. He has over 7 years of experience in business operations and development for money transfer and foreign exchange in Zambia. Currently he is the Head of Operations and Business Development at UAE Exchange Zambia, where he is responsible for business strategy, marketing, treasury operations, risk management, and human resources. Previously he held roles as a branch manager and assistant branch manager with increasing responsibilities.
A result-oriented professional with nearly 9 years of rich experience in achieving results in highly competitive environment; track record of attaining consistent growth both in terms of Collections & revenues majorly in Mortgage
Shuvankar Pal has over 9 years of experience in banking operations management, BPO transactions management, and training and development. He is currently working as the Operations Manager at HDFC Bank, where he manages retail banking operations. Previously, he worked at HSBC for over 9 years in roles managing international payments processing and customer service for credit cards. He has expertise in areas like banking operations, compliance, auditing, and training.
Sunil M Laxmeshwar has over 11 years of experience in collections, customer service, fraud management, and recruitment. He has a proven track record of achieving targets and building high-performing teams. Currently, he is the Manager of Credit Collections at Atria Convergence Technology, where he oversees a portfolio of 2.6 lakh customers and 26.5 crore in billing.
Hussam Omar Hafez is seeking a career opportunity in a reputable organization. He has over 10 years of experience in banking, including as a relationship manager and acting branch manager at Al Baraka Banking Group and BLOM Bank. He holds a Bachelor's degree in Economics and has extensive training in areas such as trade finance, loans, and customer service. His career objective is to utilize his relationship management, retail banking, and operational skills to help organizations achieve their strategic goals.
Ramesh Goud has over 12 years of experience in sales, distribution, collections, risk management, and fraud control. He is currently seeking a new role that allows independent work and passion for performance.
His experience includes managing credit card collections and recoveries at Kotak Mahindra Bank, developing collection strategies and managing field collectors at CitiFinancial, and streamlining collection processes and managing delinquency rates at ICICI Bank.
He has a strong skill set in areas like settlement risk management, debt collection, bankruptcy, fraud prevention, and developing sales and marketing strategies.
Krishan Kant Verma has over 11 years of experience in marketing management, business development, and collections across various industries including banking, insurance, and automotive financing. He is currently working as a Deputy Manager at Intec Capital Ltd, focusing on collections for SME loans. Previously he has held roles at Mahindra Finance, Development Credit Bank Ltd, ABN AMRO Bank N.V, and ICICI Bank Ltd managing sales teams, developing business, and handling collections and recovery. He has a Bachelor's degree from Delhi University and is seeking to utilize his skills and experience to contribute to organizational growth.
Krishan Kant Verma has over 11 years of experience in marketing management, business development, and collections across various industries including banking, insurance, and automotive financing. He is currently the Deputy Manager of Collections at Intec Capital Ltd, where he develops strategies to minimize delinquency and losses. Previously he held roles at Mahindra Finance, Development Credit Bank Ltd, ABN AMRO Bank N.V., and ICICI Bank Ltd, where he gained experience in sales, marketing, relationship management, and business development. He has a Bachelor's degree from Delhi University and is proficient in English and Hindi.
Mrinmoy Banerjee is seeking a position in finance and currently works as a Fund Administrator at HSBC in Kolkata. He has over 4 years of experience in finance, operations, business development, and community leadership. His current role involves calculating NAVs for funds, reconciling positions, and resolving any breaks or issues. He previously worked at Sharekhan Securities as a marketing executive and is proficient in various software programs including ICON, GENEVA, and TLM. He holds an MBA in finance and professional certifications in investment operations and as an NCMP Level 1.
This document is a resume for Ashish Pandey summarizing his professional experience and qualifications. He has over 12 years of experience in banking sales, business development, office management and client servicing. Currently, he works as a Sales and Service Manager at Mashreq Bank in Dubai, UAE. Previously, he held roles like Relationship Manager at HDFC Bank in India and Branch Relationship Manager at ICICI Prudential Life Insurance Company in India. He has an MBA and professional certifications in mutual funds and insurance. He is seeking assignments in business development, marketing, office management or brand management.
This document contains the resume of Biplov Adhikary. It summarizes his professional experience, education, and objectives. He has over 6 years of experience in credit and collections management. Currently he is working as the Credit and Collections lead for India at Sciex Pte Ltd, where he has helped reduce DSO from 90 to 72 days. His responsibilities include credit analysis, account receivables management, collections, and dispute resolution. He holds an MBA in finance and a BBA degree. His objective is to utilize his education and experience to help companies achieve steady growth.
Arunabha Das is a banking professional with nearly 5 years of experience in retail banking operations, commercial operations, loans and advances, and financial reporting. He is seeking a middle management position where he can apply his experience in banking processes. He has experience in areas such as business development, client relationship management, wealth management, and team management. He is proficient in English, Hindi, and Bengali and holds an MBA in finance and marketing.
Anil Kumar Pankaj has over 10 years of experience in banking operations, customer service, KYC/CDD processes, and financial analysis. He is currently seeking a position that allows him to utilize his skills in areas like banking operations, customer relationship management, data analysis, and ensuring regulatory compliance. Previously, he has worked as an Assistant Manager at HDFC Bank where he onboarded new accounts, ensured KYC/CDD adherence, and analyzed transactions. He also served as Customer Service Manager at ICICI Bank where he managed a team, processed requests, and ensured quality service and regulatory compliance.
Mohammed Ali Mohammed Al-Blooshi is seeking a challenging position that allows him to contribute to an organization's success using his experience. He has over 15 years of experience in banking and customer service roles. Most recently, he worked as the Head of the License Administration Unit at the Tourism and Culture Authority in Abu Dhabi, where he was responsible for licensing policies and procedures. He has also held managerial roles at several banks, including Branch Manager at Union National Bank and Client Services Manager at Mashreq Bank.
Payments Business and Banking Professional with 14 years of experience in POS, Bank Digital Wallets, E-Commerce, payment Gateway, Digital Payments, Card acceptance, Compliance, Commercial Authorisation( Card Issuance & Merchant Acquiring) & customised Payment Solutions with an objective of expanding responsibilities, improve institutional ability to exceed and achieve organisational goals.
Rhonna Sriram is seeking a strategic role where she can apply her 8 years of experience in operations, sales, and customer support in the banking and technology sectors. She holds an MBA specializing in HR and marketing from Bharathiar University. Her experience includes roles as a personal banker, team leader, business coordinator, telemarketing executive, and counselor. She is skilled in English, Hindi, and Tamil and aims to deepen customer relationships and cross-sell products through excellent customer service and attention to detail.
Mariam Asif is seeking a challenging position in business administration where she can apply her 8 years of experience in banking and finance. She has worked in sales and customer service roles for banks in Abu Dhabi, including her current role as a sales coordinator at ADIB. She has strong communication, analytical, and problem-solving skills from roles managing teams and customer accounts. Mariam has a Master's degree in Economics and is fluent in English, Urdu, Punjabi and has reading and writing skills in Arabic.
Himanshu Haryani is seeking a managerial position utilizing his 4 years of experience as a Product Manager at ICICI Bank. He has an MBA in Marketing and is proficient in areas like branding, marketing, product development, and sales for foreign exchange services. He has experience analyzing customer segments, launching marketing campaigns, and managing teams and branch performance.
- Francis Roy is seeking a position in business development, client servicing, portfolio management, or operations with a reputable organization.
- He has over 18 years of experience in banking, most recently as Assistant Branch Manager at Dubai Bank.
- His experience includes business development, sales, marketing, client relationship management, and team leadership. He has a proven track record of achieving sales targets.
This document is a resume for Ghassan Gaffar Mohamed. It summarizes his career experience working in banking and business development roles in Dubai, UAE over the past 12 years. It outlines his skills and responsibilities in positions as a business development manager, branch manager, operations officer, and clerical roles. His experience includes sales, customer service, operations management, and regulatory compliance. He holds a BBA from Ajman University in UAE and is currently seeking new opportunities with over 12 years of banking experience in the UAE.
Waheed Ali Shaik is a marketing professional currently working as an Account Manager for MPR Communications in Riyadh, Saudi Arabia. He has over 10 years of experience in marketing, public relations, event planning, operations, and accounting. He is seeking a new role that allows him to further develop his skills and experience.
Some of his responsibilities in his current role include managing PR and event portfolios for clients in various industries, developing marketing strategies, planning and executing events, managing budgets and vendors, and ensuring high quality customer service. Previously he has held roles in operations and accounting at an airport and car rental companies in India.
Vikas Bhalla has over 10 years of experience in business development, branch management, and operations management. He is currently the Manager of Sam's Sports Bar in Kent, Washington, where he oversees staff recruitment, sales, marketing, and finances. Previously, he held branch manager and operations roles at several financial services and insurance companies in India, where he exceeded sales targets, recruited agents, and ensured high quality customer service. Bhalla has an MBA and postgraduate diplomas in tourism/hotel management and computer skills. He is seeking a new challenging opportunity that utilizes his analytical and technical abilities.
This document contains a summary of Amit Krishnani's professional experience and qualifications. He has over 13 years of experience in roles such as Branch Head, Manager, and Operations Head at various banks including HDB Finance Ltd, IndusInd Bank, Axis Bank, and Citibank. His responsibilities included portfolio management, sales management, customer service, compliance, and achieving business targets. He has a Post Graduate Diploma in Business Management and Bachelor of Commerce degree.
Mohamed Abdel Gawad M.M. Emam is a banking professional with over 26 years of experience in retail banking operations including business development, trade operations, processing loans, profitability analysis, and client servicing. He is currently the Branch Manager at Doha Bank in Qatar where he is responsible for sales targets, customer service, operational standards, and compliance. Prior to this role, he held various management positions at other banks in Qatar, UAE, and Egypt, overseeing branches, operations, customer service, and trade finance. He has a bachelor's degree in English Language and Literature from Cairo University and has attended numerous banking and compliance training courses.
Lavya Suchal has over 4 years of experience in business development, client management, and sales in the financial services industry in Dubai. She has held roles such as Relationship Officer, Customer Service Officer, Senior Relationship Executive, and Telesales Executive. Her experience includes managing a portfolio of 400 high-net-worth clients and exceeding sales targets for investment products and insurance policies. She has a Bachelor's degree in Business Management and is currently pursuing a Master's degree in Finance and Banking.
Resume - Waell Sami Mohammed Said Masoud - 02-2017waell masoud
Waell Sami Mohammed Said Masoud is a senior banking professional seeking a top-level managerial role in cash management. He has over 14 years of experience in cash product management, sales, client management, and operations at several major banks in the UAE. Currently he is an Associate Director of Financial Institution Cash Product Management at National Bank of Abu Dhabi.
This document provides a summary of an individual's qualifications and work experience. It includes the following key points:
- The individual holds a Bachelor of Commerce degree from Sharjah College, University of Karachi from 1996.
- They have over 7 years of banking experience in the UAE, having worked at United Bank Limited, Citi Bank, and Kaleem Group of Companies in roles including credit administration officer, treasury operations, and finance/accounts officer.
- Their responsibilities have included managing credit portfolios, processing foreign exchange deals, and liaising with suppliers on accounts payable and financial reporting.
Niyaz Ahmed is a senior level sales and marketing professional with over 11 years of experience in banking. He has a strong background in sales, marketing, retail banking operations, business development, and client relationship management. Currently he works as a Sales & Service Officer at Mashreq Bank in Abu Dhabi, where he is responsible for providing excellent customer service and meeting sales targets. Prior to this he held sales and marketing roles at Emirates NBD and National Bank of Dubai, where he consistently exceeded sales goals.
Swathi Krishnan is seeking a managerial position in banking and financial services with her experience in credit and collections. She has over 7 years of experience in roles like credit analyst, collection analyst, and team leader for companies like Oracle, IBM, and VWR International. She holds an MBA and degrees in computer science and retail management. Her skills include cloud operations, credit and collections management, data analysis, and team leadership.
Russell Rodrigues is seeking a career opportunity utilizing his 9 years of experience in merchant acquiring and card operations. He currently works as an Assistant Manager overseeing service delivery at Mashreq Bank in Dubai. Prior experience includes roles in projects management, business analysis, sales support, and card processing. He has expertise in product management, EMV technology, loyalty programs, and dynamic currency conversion.
This document provides a summary of a senior management professional with over 12 years of experience in banking operations, process enhancement, and business development. The professional has experience managing banking functions, implementing strategies to enhance business growth, and developing procedures and service standards. Core competencies include ensuring timely transaction processing, handling cash management services, and maintaining client relationships. Organizational experience includes various supervisory roles overseeing operations, cash management, and an online banking platform at Emirates NBD Bank and Emirates Islamic in Dubai.
Deepak Nama has nearly 9 years of experience in banking, insurance, and finance. He currently works as a Deputy Branch Manager at ICICI Bank Ltd in Agra, where he oversees branch operations, manages a team of 8 employees, and is responsible for sales, customer service, compliance, and risk management. Previously, he held roles as a Senior Operation Executive at Aviva Life Insurance and Tata Motor Finance Ltd, and as a Service Center In-Charge at Oilco Services (India) Ltd. Deepak has a Bachelor's degree in Commerce from Govt Commerce College in Kota. He is skilled in team management, customer service, audit compliance, and Microsoft Office applications.
This document is a resume for Abhishek Sood summarizing his professional experience and qualifications. He has over 17 years of experience in corporate banking, business development, and relationship management. Currently he works as a Team Leader for Wholesale Banking at Doha Bank in Qatar where he supervises a team and is responsible for identifying new business opportunities, managing client relationships, and reviewing credit proposals. Previously he held roles in retail banking and SME lending in India with responsibilities like business development, portfolio management, and sales.
Muwafaq Ahmed Alqudah has over 8 years of experience as a branch manager for NBAD in the UAE. He has a proven track record of leading teams to deliver exceptional customer service and boost bank profits through new customer acquisition and product sales. Alqudah possesses strong leadership, relationship building, and banking industry knowledge. He is currently seeking a managerial position with an ambitious organization.
Mohammad Aafaq is seeking a position that utilizes his experience in accounting, finance, sales and marketing, and store management. He has over 4 years of experience as an account payable clerk and store manager in Saudi Arabia and over 5 years of experience as a sales team leader and store manager in Pakistan. He is proficient in accounting software and Microsoft Office. Aafaq aims to contribute to organizational goals through his leadership, analytical, and problem-solving skills.
Mohammad Mahmood Ismail is seeking a challenging role in a market-leading organization where he can progress and achieve his career goals. He has extensive experience in the banking industry, including roles as an Assistant Relationship Manager at Abu Dhabi Commercial Bank and Mashreq Bank. Ismail possesses strong customer service, credit analysis, and business development skills. He holds an MBA in Business Administration and is well-qualified for a position offering opportunities for advancement.
Ali W. Abu Ghazaleh is a chief accountant seeking a finance role utilizing experience in establishing companies and financial systems. He has worked as chief accountant for Qanawat Telecom since 2012, where he helped launch new branches by setting up accounting and sales systems, training staff, and developing financial policies. As the main Qanawat office accountant, he monitors branches, audits transactions, manages accounting procedures, and prepares financial reports. Previously, he held accounting roles with a contracting company and bank in Jordan.
This document provides a summary of Basem Faeiz Narouz Soliman's professional experience and qualifications. It outlines his objective of seeking a challenging banking/finance position, along with his educational background which includes a bachelor's degree in mass communication and public relations from King Marriot University in Egypt. His professional experience spans from 2007 to present and includes several roles in customer service and credit risk analysis at Dubai First, a subsidiary of First Gulf Bank in Dubai, UAE. He demonstrates strengths in credit risk evaluation, customer retention, training staff, and meeting targets.
1. Raja Rafeh
Analyst - Senior Quality Service Officer (Group Business Service - GBS) at Abu Dhabi Commercial Bank
Dubai, United Arab Emirates.
Contact Information
Email Address: rajrafeh@hotmail.com
Mobile Phone: +971 50 6886232
P. O. Box: 939 Abu Dhabi, UAE
Personal Information
Date of Birth: 30 July 1980
Gender: Male
Nationality: Lebanese
Address: International City, Dubai, UAE
Visa Status: Residency Visa (Transferable)
Marital Status: Married
Number of Dependents: 2
Driving License Issued From: Abu Dhabi, United Arab Emirates
Target Job
Target Job Title: Customer Relationship Manager, Business Development Manager, Quality Assurance
Manager, Customer Service Manager, Client Service Manager.
Career Level: Management.
Target Job Location: UAE; Kuwait; Lebanon; Saudi Arabia.
Target Industry: Banking; Retail/Wholesale; Marketing; Business Support.
Employment Status: Full time.
Notice Period: 1 month or less.
Career Objective
Highly qualified senior professional exploring challenging opportunities to transfer over 14 years of
acquired skills in operations management, process management, quality assurance, business
development, retail operations management and customer relationship management to a professionally
managed and globally reputed organization for accomplishing organizational growth objectives.
Personality traits demonstrate leadership qualities, team and customer handling skills with an analytical
mindset.
2. Experience
Analyst - Senior Quality Service Officer (Group Business Service - GBS) at Abu
Dhabi Commercial Bank, Dubai, UAE.
Company Industry: Banking
Job Role: Accounting/Banking/Finance
October 2008 - Present
Key Responsibilities as Analyst - Senior Quality Service Officer (Group Business Service -
GBS)
Operations Management:
• Spearheading team efforts in resolving 30 complaint cases on day to day basis across the
United Arab Emirates.
• Handling department email address by responding to customers and the wide bank staff.
• Enhancing customer satisfaction by effectively resolving customer issues and rendering
qualitative service delivery.
• Communication level with Dept Heads and Sr. Mgmt.for implementing remedial measures and
other operational issues aimed at maintaining seamless operations.
• Ascertaining and approving reversing fees and charges to retail or commercial accounts aligned
to empowerment matrix.
• Approving credit card reversals coming through Siebel system
• Preparing weekly task by assigning the responsibilities for the individuals in whole team.
• Understand operational risk factors and implications for own business area / evaluates the risk
and cost implications of own.
• Achieve the Maximum requirements as per department’s KPIs.
Miscellaneous Activities:
• Played key role in enhancing operational efficiency by upgrading software.
• Distinguished for efficiently training and leading four interact officers in catering to related bank
products in RBS complaint department in Dubai post-merger of ADCB and RBS.
• Awarded for implementing various process improvement initiatives leading to enhanced
productivity in the department.
• Winner of Star Tamayuz for proactively resolving issues within prescribed standards.
• Recognized 18 times as best officer of the month for accomplishing business targets and
rendering exemplary service delivery.
• Bagged Commendation certificate for enhancing client satisfaction by rendering qualitative
service delivery within a span of 6 months.
• Evaluating cases and maintaining updated system status for monitoring complaints and
generating reports.
• Builds and sustains customer relationships through being open, trustworthy and transparent.
• Participating in product trainings for maintaining updated product knowledge.
• Managing payment project for monitoring fraud funds transfers.
• Process payment coming through UAEFTS fraud queue within defined cutoff times.
• Recruiting a new member and trained him to process payment and to filter fraud queue.
• Guiding team members in conducting quality service survey for SME and corporate customers.
Systems Operating Expertise:
Outlook, Flexcube Retail, Vison Plus, Sieble (Itqan), Real Time Management, Appzone, Laps,
360 ATM View, Business object, MIS online, Payment Fraud Queue, Touch Points system, LuLu
Points System, Etihad Miles Engine.
Customer Service Officer for Auto & Smart Loans (Retail Control Unit - RCU)
at Abu Dhabi Commercial Bank, Dubai, UAE
Company Industry: Banking
Job Role: Accounting/Banking/Finance
September 2006 – October 2008
Key Responsibilities as Customer Service Officer for Auto & Smart Loans (Retail Control
Unit - RCU)
3. Operations Management:
• Interacted with customers availing car loans and smart loans across Dubai and Northern
Emirates for understanding and resolving issues aimed at enhancing client satisfaction.
• Followed up with Retail CAD and Recovery Collection Control Unit and CPD (Central
Processing Department) in Dubai and Abu Dhabi in resolving loan issues within SLA parameters.
• Enhanced revenue by up-selling or cross selling organizational products and services to existing
clients or prospects.
• Highlighted critical issues with potential business impact to the senior management team for
effective resolution.
Process Management:
• Coordinated activities related to closing loan maturity or early settlement accounts followed by
issuing release letter addressed to the ministry of car registration and licensing department for
customers.
• Followed up with concerned authorities for issuing no liability letter, no objection letter and
recalling PDCs post settlement or closing of loans.
• Involved in changing cheques from one bank to another, stopping old set of cheques including
cancelling cheques for direct debiting from personal current or saving account aligned to
operational requirements.
• Issued advisory to branches and staff in Dubai and North Emirates pertaining to new enquiry
requested by customers.
Sales Officer (Retail Banking Group) at Abu Dhabi Commercial Bank, Dubai, UAE
Company Industry: Banking
Job Role: Accounting/Banking/Finance
April 2006 – September 2006
Business Development:
• Implemented strategies for retaining or enhancing existing market share in the assigned
territory.
• Updated the senior management on collated market intelligence on competition and other
market trends for restructuring business strategies.
• Built and maintained productive business relationship with account managers of major
organizations for identifying and developing new business opportunities.
• Generated awareness on new products and facilities provided by the bank across the target
market segment.
Operations Management:
• Collaborated with team members in ascertaining and finalizing loan requirements by clients.
• Prepared and submitted client’s personal documents for loan approval.
• Drafted and presented detailed business reports to the team leader highlighting market
movement and other related factors.
• Distinguished for accomplishing monthly sales targets leading to significant revenue generation.
Sales Executive at The Gallery Select Furniture, Abu Dhabi, United Arab Emirates
Company Industry: Retail/Wholesale
Job Role: Sales
November 2004 - March 2006
Business Development:
• Interacted with customers visiting the showroom for understanding requirements and providing
customized business solutions.
• Generated awareness on new products amongst customers aimed at enhancing business
generation.
• Implemented strategies for accomplishing monthly business targets.
Miscellaneous Activities:
• Highlighted critical customer queries and issues with significant business impact to the
showroom manager aimed at effective decision making
• Managed pricing of items on the floor and maintained physical inventory.
• Presented detailed reports on daily sales, last piece sold on the floor and weekly movements in
the showroom to the head office for reengineering business strategies.
4. Education
Diploma, Computer Programming at Professional Modern Center
Location: Beirut, Lebanon
Completion Date: September 1999
Certificates:
• Certificate of Information Technology, Western Sydney Institute, Richmond, Australia, November 2001
• Certificate in English, Sydney Institute of Technology, Sydney, Australia, June 2001
Professional Development and training:
• Business Continuity planning at ADCB, University of Ambition - Online Assessment, June 2015
• Fraud Control or Fraud Prevention, University of Ambition - Online Assessment, June 2015
• Advanced Anti-Money Laundering Certification, University of Ambition - Online Assessment, November
2014
• Risk Awareness Workshop, ADCB Ambition University Bachelors in Operational Excellence Program,
November 2014
• AOM - Active Operating Management, Rotana Yas Island Hotel, May 2014
• Presentation Skills Workshop, ADCB Head Office, February 2014
• Developing and Motivating Team Workshop, ADCB Head Office, November 2013
• Information & Physical Security Awareness Training, ADCB Ambition University, November 2013
• Office of Foreign Assets Control (OFAC) and Fraud Attempts, ADCB Head Office, February 2013
• Towards Service Excellence - Learned the Tactics of the bank which provides the excellence to their
customers, Crown Plaza, YAS Island, Abu Dhabi, UAE, January 2013
• Compliance Foundation, ADCB Head office, Abu Dhabi, UAE, March 2012
• Operational Risk Management Basic, ADCB Head office, Abu Dhabi, UAE, May 2012
• Branch Operation - Cash office, Teller, Chqs Clearing, monitoring ATM machines, attending to
complaints, ADCB head office, Abu Dhabi, UAE, April 2011
• Delight the Customer Training, ADCB Head Office, Abu Dhabi, UAE, March 2010
• ADCB Tafani Training, ADCB Head Office, Abu Dhabi, UAE, January 2010
• ADCB Personal Loan Training, ADCB Head Office, Abu Dhabi, UAE, May 2006
• ADCB Mortgage Service Training, ADCB Head Office, Abu Dhabi, UAE, October 2006
• ADCB Car Loan Customer Service Training, ADCB Head Office, Abu Dhabi, UAE, October 2006
• Window, Word & Excel Course, Mira Training Centre, January 2001
Skills
Operational Excellence, Process Improvement, Service Quality
Level:Expert | Experience:10 years or less
Project Management, Requirement Elicitation, SLA Compliance
Level:Expert | Experience:10 years or less
Loan Account Processing, Loan Assessment, Loan Settlement
Level:Expert | Experience:10 years or less
Business Development, Cross Selling, Up-Selling, Revenue Generation
Level:Expert | Experience:More than 10 years
Retail Store Management, Merchandizing, Inventory Management
Level:Expert | Experience:More than 10 years
5. Product Pricing, Product Positioning, Product Mixing
Level:Expert | Experience:More than 10 years
Resource Optimization, Budgeting, Cost Control, P&L Management
Level:Expert | Experience:More than 10 years
Performance Evaluation, Training and Development, Productivity
Level:Expert | Experience:More than 10 years
Management Reporting, Statutory Documentation, Record Keeping
Level:Expert | Experience:More than 10 years
Effective Communication, Team Leadership, Analytical Mindset
Level:Expert | Experience:More than 10 years
Microsoft Office Applications (Word, Excel, Power Point and Access) Networking,
HTML
Level:Expert | Experience:More than 10 years
Languages
Arabic Level:Expert
English Level:Expert
Hobbies and Interests
Swimming, Fishing, Birds Hunting, Camping, Body Building, Jogging