SlideShare a Scribd company logo
tourism  +  marketing
MKT   theory  ,[object Object],[object Object],[object Object]
Consumer theory  ,[object Object],[object Object]
MKT -customer relation? ,[object Object],[object Object],[object Object],[object Object],19 8 0’ s  Customer-supplier Relationship One to one 
MKT aim?
 
tourism  +  marketing ,[object Object],[object Object],[object Object]
Greek Experience in tourism MKT ,  2010 A.D .  ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Typical destinations’ management pattern What led us to the above conclusion ?    low occupancy rates     low return/ income      length of stay reduction    BCG products =dogs
 
Current promotion solutions ,[object Object],[object Object],[object Object],[object Object],You are not aware of :  WHERE are you targeting  WHAT your strategy should look like… note: you are aware of it, if you have mkt dept
Web solutions ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Result  ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],or
So, basic problems are ,[object Object],[object Object],[object Object],[object Object],[object Object],1 +2 + 3 + 4=  problem
any more obstacles? ,[object Object],[object Object],[object Object],[object Object],[object Object]
Any   useful  tool?
If there could be one, what its specifications would be? ,[object Object],[object Object]
[object Object],[object Object]
And of course… apply to tourism S&D
So, What did we do? ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],+
detour@ Olympia, Greece Olympia, Greece
detour@ Olympia, Greece We want to position Olympia where they deserve and meant to be, and create a  Unique ,  Differentiated ,  Alternative  Tourism Brand  In the global map.  Olympia  Create a synergy that will unite and promote Olympia using marketing and the best up-to-dated web tools available.  How:  So: Ancient Olympia is the biggest Greek brand and among the strongest in a global level. It is  the birthplace of Olympic Games since (776 AD), 3000 years ago. Today is mostly a cultural destination.  Olympia’s cultural and natural environment is one of the global symbols of Greek culture and of Olympic ideals and  spirit.  On the other side, despite the fact that Olympia is a place of global fame and awareness,  it is not being promoted as it should. Pirgos
 
 
Europeans  French & Germans  29-49  y.o. Family travelers  Highly educated  and of  average income  1 st  target group
Example packages  ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Package A  Package  Β Cultural tourism  European  Cultural tourists
[object Object],[object Object]
strategy MKT strategy and cooperation lead to success
Ο τελικός μας στόχος? If you are not happy,  how can you make your customer even happier?
End user consumer Original experience Local supplier  Buy  Sale  So…. Keep it simply stupid Satisfaction marketing is what comes before and after sales  (Avlonitis )
End user consumer Original experience Local supplier  Buy  Sale  So…. Keep it simply stupid Satisfaction practice comes to confirm theory…  marketing is what comes before and after sales  (Avlonitis )
Thank you! ,[object Object],[object Object],[object Object],[object Object],[email_address]   That’s me!, the other is Georgia!!

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detour marketing model10.1

  • 1. tourism + marketing
  • 2.
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  • 6.  
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  • 9. Typical destinations’ management pattern What led us to the above conclusion ?  low occupancy rates  low return/ income  length of stay reduction  BCG products =dogs
  • 10.  
  • 11.
  • 12.
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  • 14.
  • 15.
  • 16. Any useful tool?
  • 17.
  • 18.
  • 19. And of course… apply to tourism S&D
  • 20.
  • 21. detour@ Olympia, Greece Olympia, Greece
  • 22. detour@ Olympia, Greece We want to position Olympia where they deserve and meant to be, and create a Unique , Differentiated , Alternative Tourism Brand In the global map. Olympia Create a synergy that will unite and promote Olympia using marketing and the best up-to-dated web tools available. How: So: Ancient Olympia is the biggest Greek brand and among the strongest in a global level. It is the birthplace of Olympic Games since (776 AD), 3000 years ago. Today is mostly a cultural destination. Olympia’s cultural and natural environment is one of the global symbols of Greek culture and of Olympic ideals and spirit. On the other side, despite the fact that Olympia is a place of global fame and awareness, it is not being promoted as it should. Pirgos
  • 23.  
  • 24.  
  • 25. Europeans French & Germans 29-49 y.o. Family travelers Highly educated and of average income 1 st target group
  • 26.
  • 27.
  • 28. strategy MKT strategy and cooperation lead to success
  • 29. Ο τελικός μας στόχος? If you are not happy, how can you make your customer even happier?
  • 30. End user consumer Original experience Local supplier Buy Sale So…. Keep it simply stupid Satisfaction marketing is what comes before and after sales (Avlonitis )
  • 31. End user consumer Original experience Local supplier Buy Sale So…. Keep it simply stupid Satisfaction practice comes to confirm theory… marketing is what comes before and after sales (Avlonitis )
  • 32.

Editor's Notes

  1. (Refers to slide 5 ) The Movie “While THEY were sleeping”…starring not Sandra Bullock in this case but the providers of tourism services and products in a tourism destination! So Let the movie begin!
  2. (Refers to slide 36) But the most important implication of the results is that False perceptions might lead to ineffective decision making for marketing in terms of segmentation, positioning and marketing mix formulation.