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1) The document discusses the importance of spending enough time understanding stakeholders and defining the problem statement when using the design thinking process. 2) It emphasizes not negating any ideas during brainstorming and evaluating, prototyping, and testing ideas with stakeholders before full implementation. 3) The author applies lessons learned from the design thinking process, like constantly empathizing with stakeholders, spending time defining a SMART problem statement, and prototyping/testing before completing a design, to their work consulting businesses and designing learning interventions.




