The document outlines 8 benefits of chatbots: 1) They are available 24/7 to resolve customer inquiries without human assistance. 2) They can personalize the customer experience by integrating with backend systems. 3) Advanced chatbots can detect additional sales opportunities. 4) Chatbots can automate 60% of customer contacts to cut costs. 5) They can improve onboarding of new customer service agents. 6) Using chatbot software as a service can turn capital expenditures into operating expenses. 7) Chatbots can standardize knowledge bases and solutions. 8) They can give customer service cases owners to ensure issues are properly handled.