The document contains personal and professional details of Tamer Said Abdel Hakim. He is currently employed as the Credit Manager at Intercontinental Doha City in Qatar, having previously held roles in credit management and accounting at Marriott hotels in Egypt and Qatar over the past 13 years. He holds a commerce degree from Tanta University in Egypt. His responsibilities as Credit Manager include ensuring adherence to credit policies, managing accounts receivable, and pursuing collection of overdue accounts.

1. PERSONAL DATA:
 Name: Tamer Said Abdel Hakim
 Date of Birth: May 3rd , 1981
 Nationality: Egyptian
 Military Service: Completed
 Address: Al Wahda Road, West Bay, Doha, Qatar
 Mobile : +974 7761 1933
 E-mail : TAMER.SAID82@YAHOO.COM
Tamer.hakim@ihg.com
CREDIT MANAGER INTERCONTINENTAL DOHA CITY
I am a conscientious person who works hard and pays attention to detail. I'm flexible, quick to pick up new skills
and eager to learn. I'm keen to work in a challenging position in a well-established corporation that enables me to
promote my career using my educational background, extensive experience and personal skills
ACADEMIC QUALIFICATIONS
 Graduate from Faculty of Commerce, Tanta University
 Year of Graduation: 2003
PROFESSIONAL EXPERIENCE
 May.13- Present Credit Manager
Intercontinental Doha City - Doha, Qatar (5 Stars, 526 Rooms)
 Apr.12- May. 13 Assistant Credit Manager
Intercontinental Doha City - Doha, Qatar (5 Stars, 526 Rooms)
 Dec.10- Apr. 12 Credit Supervisor/ AR Supervisor
Marriott Red Sea Resort, Sharm Elsheikh (5 Star, 520 Rooms)
 Dec. 09- Dec. 10 Account Receivables supervisor
Marriott Red Sea Resort, Sharm Elsheikh (5 Star, 520 Rooms)
 May.09- Dec. 09 Credit Agent
Marriott Red Sea Resort, Sharm Elsheikh (5 Star, 520 Rooms)
 Mar.08- May. 09 Account Receivables Agent
Marriott Red Sea Resort, Sharm Elsheikh (5 Star, 520 Rooms)
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2.  Jan.08- Mar. 08 General Cashier
Marriott Red Sea Resort, Sharm Elsheikh (5 Star, 520 Rooms)
 May.07- Jan. 08 Night Auditor
Marriott Red Sea Resort, Sharm Elsheikh (5 Star, 520 Rooms)
 Dec.05- May. 07 Cashier
Marriott Red Sea Resort, Sharm Elsheikh (5 Star, 520 Rooms)
PROFESSIONAL DUTIES
Credit Manager
 Ensure adherence to the hotel’s credit policy.
 Reports directly to, and communicate with the Director of Finance & Business
Support Manager on all matters pertaining to credit, collection of guest and
city ledger accounts.
 Cooperates, coordinates and communicates with guests and other departments
in matters concerning issuance of credit, follow up outstanding accounts
and assisting with credit requirements.
 Interacts closely with the Credit Supervisor in reviewing and maintaining the
Aged Trial Balance of Accounts Receivable Filling System.
 Proactive management of any special billing arrangements for groups and
conventions as required ensuring that postings are in line with customer
requirements.
 Reviews city ledger accounts daily for correct postings of charges and take
corrective action where necessary.
 Monitor and pursue collection of overdue accounts.
 Ensure all collection efforts and visits by self & the credit team including the
bill collectors are documented in Opera notes with all details of the
conversation or meetings for future reference.
 Review bad debts accounts monthly to prepare for monthly provision for
doubtful debts.
 Prepare management reports for month end analysis.
 Review provision, write-offs and other adjustments prior to month end.
 Conduct monthly credit meeting with relevant team as identified in the hotel
credit policy highlighting monthly performance, bad debts, and staff
accounts outstanding and discuss any accounts causing concern and follow
up.
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3.  Check & ensure that all long stay guest contracts are current and payment
terms are in order and communicate any risks to the Director of Finance/
Finance & Business Support Manager immediately so that corrective
action can be taken.
 Coordinate with the Assistant Finance & Business Support Manager prior to
the month-end closing for all city ledger adjustments.
 Regular visits to key accounts with the sales team to build relationship with
the bookers and the finance teams in order to obtain priority in our
payments.
Account Receivables Supervisor
 Prepare, verify and post the City Ledger
 Credit Card reconciliation
 Review, reconcile, and process credit card vouchers and advance deposits.
 Process refunds for overpayment or cancelled reservations.
 Research, respond to, and resolve credit card company and bank inquiries.
 Audit and reconcile all postings to ensure that back-up matches system.
 Conduct credit checks on direct billing requests as directed.
Night Auditor
 Checking the total revenue of the property before and after night run.
 GRR and DRR full publishing.
 Conducting internal audit and control in hotel outlets.
General Cashier
 Daily collection of Bank statement/Bank draft/Application from and within
the corresponding bank.
 Preparation of cash flowed contracts and updating them upon expiry
 Prepare cashier’s section of daily cash recapitulation and balance with Income
Journalist.
 Prepare the daily foreign exchange cash book and weekly summary using the
foreign exchange remittance summary form, for collection.
 Prepare daily bank deposit.
COMPETENCIES & TECHNICAL SKILLS
 Financial Skills
 Financial management and accounting.
 Financial Risk Management analysis.
 Credit Management.
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4.  Management Skills
 Organizational Behavior and Leadership.
 Business Decision Making and Management.
 Essential Skills for Supervisors and Managers.
 Technical Skills
 Office Tools: Word, Excel, Power Point.
 Opera 5.04/ Sun Accounting Systems/ Oasys/ Birchstreet/
Micros System / Fidelio System/ Material Control System
MC.
LANGUAGES
 Arabic : Mother Tongue (dialect) and Fluent Classical Arabic
 English: Fluent (Written and Spoken)
TRAINING COURSES
 Essential Skills for Supervisors
 On Property Programs Training
 Empowerment Training
REFERENCES:
 Mr. Malik Ali Director of Finance – IC Doha City  +974 70218777
 Mr. Muhammad Fazil Asst Director of Finance – IC Doha City +971 569338168
 Mr. Ahmed Ahmed Financial Controller – Doha Marriot +97433712978
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