2. Objective :
to manage a large undertaking
to assign the work only to those who are best
suited
to facilitate the carrying out of the activities
efficiently for achieving overall results.
3. Meaning :
Process of dividing activities into units & subunits
Division of work into smaller units and their re-grouping
into bigger units as per the similarity of features.
Grouping common activities of a organization on the
basis of a function under a single person control.
Process of integrating similar activities of business into
units for facilitate smooth administration at all levels.
4. Definition:
Departmentation is the classification of activities and
organizations into units and sub-units on the basis of
operations and functions, so that each unit (called
Department) will work smoothly and separately for each
other .
◦ Each department is headed by a person called departmental
manager.
5. Example:
Organizational Structure of Unilever
◦ Product Groups-
◦ Food & Drinks
◦ Detergents
◦ Frozen Products
◦ Chemicals
◦ Personal Products
◦ Agribusiness
◦ Edible Fats & Dairy Products
◦ Geographic Regions-
◦ Europe
◦ East Asia
◦ North America
◦ Latin America
◦ Central Asia
◦ Functional Areas
◦ Finance
◦ Commercial
◦ R&D
◦ HR
Unilever the Anglo-Dutch MNC has top
management team consisting of the
Chairperson & two Vice Chairpersons.
6. Why Departmentation:
Effective control on expenditure
Budget preparation
Better coordination
Work analysis
Attaining specialization
Fixations of responsibilities
Freedom or autonomy
7. Other needs and importance:
Increases the operating efficiency of the employees
Makes the executive to be alert and efficient in his duties
Increases the prestige and skills of the departmental heads
Makes the departmental heads efficient
Easy to further expansion of the organization
8. Major problems:
De-emphasis of overall company’s objectives
Reduces coordination b/w functions
Responsibility for profits is at the top only
Slow adaptation to change in environment
Limits development of general managers
Overspecializes & narrow viewpoint of key personnel
9. There are certain danger points in the
process of departmentation,
the work of co-ordination becomes difficult;
the greater the number of departments and particularly levels, the more complicated becomes
the task of co -ordination. The managerial efficiency and the overall output would be lesser
because of poorer coordination
the work of communication, control, supervision and planning appears more difficult and
enhances the cost of managing an enterprise
there is remote possibility of direct contract between top management and operative
personnel because of the layering of executives
This causes a loss of morale on the part of subordinates. In short, levels are expensive in terms
of money and effort and undermine operating efficiency of the business.
12. Factors description
for departmentation,
4.Economy-
Balance should be maintained b/w cost of creating a department &
its contributions
5.Local conditions-
More important for organizations operated in different geographical
areas
6.Human considerations-
Human factor plays an important role
13. Process of departmentation: (HOW)
Identification of work
Analysis of details of each work
Description of the function of the organization
Entrusting the function to a separate person who has
specialized in the respective field
Fixing the scope of authority and responsibility of the
departmental heads
14. Basic types and patterns :
Departmentation by Function
Departmentation by Product or Service
Departmentation by Region or Area
Departmentation by Customers
Departmentation by Process
Departmentation by Time
Departmentation by Numbers
Departmentation by Marketing Channels
15. Functional Departmentation:-
Grouping of departments is
done on the basis of functions
such as production, finance,
marketing sales purchase &
personnel
Further sub division of
functions may be formed like
marketing can be divided into
advertisement sales & after
sales
CEO
PRODUCTION FINANCE MARKETING
ADVERTISEMENT SALES
MARKET
RESEARCH
PERSONAL
16. Functions divided into 2 parts:-
1.BASIC FUNCTIONS- PRODUCTION,
MARKETING FINANCE & PERSONNEL
Advantages:
Advantage of specialization
Easy control over functions
Pinpointing training needs of manager
Very simple process of grouping
activities
2.SECONDARY FUNCTIONS- FURTHER PARTS OF BASIC
FUNCTIONS LIKE PRODUCTION- PRODUCTION PLANNING
, R&D, QUALITY CONTROL & MARKETING HANDLING
Disadvantages:
Lack of responsibility for the end of result
It leads to increase conflicts &
coordination problem among
departments
Overspecialization or lack of general
management
17. Product / Service Departmentation:-
•Grouping of activities &
departments formed are given name
on the basis of products
manufactured in an organization
•Applied where there is a large range
of products are manufactured
•Applied where there are several
product lines & functional
departments fails
CEO
HEAD TV
DIVISION
HEAD AC
&
REFIGRATION
HEAD
COMPUTER
18. Advantages:
Ensures better
consumer services.
Unprofitable products
may be easily
determined
Assist in development of
all around managerial
talent
Makes control effective
Disadvantages:
Expensive as duplication
of service functions occurs
in various product
divisions
Customers & dealers have
to deal with different
persons for complaints &
information of different
products
19. Region / Area Departmentation:-
Geographical regions are adopted
for main division as well as for
subdivision purposes
Territorial departmentation are
adopted when organizations
activities are physically dispersed
in different locations
Useful where business is on
international & national level
CEO
HEAD NORTH
ZONE
HEAD EAST
ZONE
HEAD WEST
ZONE
HEAD SOUTH
ZONE
20. Advantages:
Cater to meet the needs
of local people more
satisfactorily
It facilitates the effective
control
Assists in development
of all- round managerial
skills
Disadvantages:
Communication problem b/w
head office & regional office
due to lack of communication
at some places
Coordination b/w various
divisions may become
difficult
It leads to duplication of
activities which may cost
higher
21. Customer Departmentation:-
When departments are made
to cater different kind of
customers
Widely followed in subdividing
activities of the marketing
department
Helps in supplying good in
accordance with the peculiar
needs of customer
HEAD
MARKETING
HEAD
WHOLSALE
HEAD
RETAIL
HEAD
EXPORT
22. Advantages:
It focused on customers
who are ultimate
suppliers of money
Better service to
customer having
different needs & tastes
Development in general
managerial skills
Disadvantages:
Sales being the exclusive field
of its applications ,
coordination may appear
difficult b/w sales function &
other enterprise functions
Specialized sales staff may
become idle with the
downward movement of
sales to any specified group
of customers