A SWOT analysis identifies a department's strengths, weaknesses, opportunities, and threats. It examines positive and negative internal factors within a department's control, as well as positive and negative external factors. This allows a department to capitalize on its strengths, limit weaknesses, invest in opportunities, and minimize threats to improve performance.

1. What is a SWOT Analysis?

2. Strengths
Capitalize
Weaknesses
Limit/Improve
Opportunities
Invest
Threats
Minimize
S.W.O.T.
Analysis
Positive
Internal
External

3. Strengths and Weaknesses
Every department has strengths and weaknesses that
affect performance and outputs.
 Strengths are positive internal factors within our
control on which we want to capitalize.
What does the department do well?
 Weaknesses are negative internal factors within our
control that want to limit or improve.
What does the department struggle with?

4. Opportunities and Threats
Every department has a number of opportunities and
threats that will impact future departmental processes
and outputs.
 Opportunities are positive external factors in which we
should invest.
Are there external Opportunities for the department to
increase profit or grow?
 Threats are negative external factors whose effects we
want to minimize.
Are there any external factors that will seriously threaten
the department?

5. How does the department do well?
Efficiently
utilization of
resources
• Human resources
• Technological resources
• Strategic resources
• Logical resources

6. Where does the department struggle?
Improvement of
working quality
• Hierarchal approach
• Effective systematic control
• Firm decision to protect from system
failure
• Proper documentation of working
process
• Reduction of duplication work
• Accountability with responsibility
• Appreciation with award

7. How can the department grow?
Serving
customers timely
• Order processing with quotation
• Billing with the delivery challan
• Proper Accounting
• Avoid complications in records
• Proper documentation to attain
litigation
• Monitoring collection / recovery
• Timely persuasion on due Bills

8. Does weakness threaten the
department?
Reconciliation of Customer
record
 Multiple Accounting Portfolio
 Improper Supplying Company
Name
 Improper Billing
 Improper Adjustment
 Improper Marking of Payment
Received
 Product Rates Without Price
Structure
Recovery
 Credit Limit and Days Doesn’t
Follow in Absence Of Contract
 Improper Follow-up Of
Collection/Recovery
Management Planning
 Necessary Decision Pending
 Staff Participation Avoided
 Non Responding Mails
 Lack Of Incentive And Pay
Structure