The document discusses the demineralisation process for removing ions from hard water. The process uses ion exchange resins that contain functional groups to exchange ions. Hard water first passes through a cation exchanger resin that absorbs cations like calcium and magnesium. The water then passes through an anion exchanger resin that absorbs anions like chloride and sulfate, producing demineralised water free of ions. The resins can be regenerated using acid or base solutions when exhausted to continue the process.