1. ANNA T. NGUYEN
1205 West Connecticut Avenue.  Anaheim, California 92801  annatnguyen75@gmail.com  714-803-3719
SKILLS SUMMARY
Dedicated information technology and business professional with more than 15+ years’ experience in the financial
services industry with emphasis in mortgage loan origination. Innovative process transformation expert, specializing
in building functional areas and teams to drive revenue-generating solutions, enhance performance, streamline
operations, and drive profitable growth. Strong background in business process analysis, project management, and
vendor contract negotiation. Extensive experience managing large-scale implementations using full project lifecycle
efforts for gathering requirements, design, and deployment in an Agile or Waterfall environment. Proven leader in
managing projects to achieve business process improvements and cost reduction.
CORE COMPETENCIES: Team development and management; Business Impact Analysis; Project Management,
Vendor Contract Negotiation, Regulatory Oversight; Data Integrity/Recovery; Disaster Recovery Planning;
Contingency Planning; Research & Development; Risk Assessment; Cost Benefits Analysis; Customer Service
• Highly skilled in creating detailed business requirements documentation, system design, and development
• Seasoned expert in business analysis, business modeling, and business process improvements.
• Strong analytics, change management, negotiation, and problem-solving skills
• Extensive experience in project management for an Agile or Waterfall environment
• Experienced with developing business cases, project charters, and project plans
• Successful vendor management negotiation skills for lowering costs and maintaining a high level of service
for solutions that are best in class
Tools: Microsoft Office System (including Microsoft PowerPoint®, and Microsoft Outlook®), Microsoft Project,
Microsoft Publisher®, MISER Financial Solution, FSB Full Banking Service Application, Lender Processing Services
(LPS), Empower LOS, Destiny LOS, Reverse Vision LOS, Remedy, Clear Quest, AtTask Project Management
Software
Analysis Tools: MS Visio
Reporting Tools: MS-SQL 2005 Reporting Services, MS Excel
PROFESSIONAL EXPERIENCE
AMERICAN ADVISORS GROUP, Orange, California
Program Manager June 2012- Present
• Launched the Solution Delivery department, developed charter and procedures.
• Managed enterprise-wide project managers and business systems analyst.
• Developed processes for project initiation, and project management processes to include all project
management life cycles, and system development life cycles.
• Drive process improvements to support operational excellence and key initiatives including mergers and
acquisitions.
• Experienced with all aspects of vendor procurement including negotiating, managing, and contracting
• Managed loan origination program for development of the proprietary reverse mortgage loan origination
system.
• Managed project portfolio and demand prioritization with business owners.
KINECTA FEDERAL CREDIT UNION, Manhattan Beach, California
Solution Delivery Analyst II January 2011- May 2012
• Project lead for mortgage loan origination document imaging research and analysis phase including vendor
evaluation, cost analysis and vendor management.
• Successfully implemented FNMA’s DU credit merge process, providing a cost savings of $160k a year.
• Lead broker portal and loan origination system enhancements for automatic Loan Officer Compensation
calculations and disclosures (Reg Z effective April 1, 2011). Resulted in an efficiency improvement of 20%.
…

2. • Program manager for merger Collection’s program that included combining workflow processes from two
credit unions and system selection. Created project plans and collaborated with leaders from both credit
unions to complete workflow process document, business requirements, and test plans.
• Lead the data integrity program, addressed data issues resulting from user errors or application flaws. The
result was a data accuracy improvement of 30%.
The RyTE Professionals (consulted for Toyota Financial Corporation)
Business Systems Analyst June 2010 – December 2010
Defined processes, created business requirements and functional requirements. Utilized a prototyping tool to develop
a java based application with an Oracle Database for assisting the Collections Department and Human Resource
Department manage the company wide bonus programs.
US BANCORP formerly DOWNEY SAVINGS & LOAN ASSOCIATION, F.A, Newport Beach, California
Senior Business Analyst July 2002 – July 2009
• Performed end-to-end business analysis with clients, created requirements and mapping them to product
capabilities and identify configuration requirements. Performed impact analysis and create business
requirements, functional specifications, and configuration requirements.
• Ran ADHOC reports using SQL Analyzer to extract data for regulatory reporting and client requested
reports.
• Developed training manuals and provide training for newly developed or purchased applications.
• Performed analysis and design to monitor, track and calculate prepayment penalties allowing the company
to assess and collect millions of dollars in prepayment penalties annually.
Loan Processing Clerk October 2001-July 2002
Assisted Loan Processors, Underwriters and Funders to process and fund new loans. Verified compiled, and input
application information for mortgage loans.
Senior Loan Service Specialist August 1998-October 2001
Performed on-going maintenance of the core loan portfolio as well as servicing of mortgage loans. Maintained quality
service for all customers; ensured adherence to appropriate procedures to comply with internal policies and external
regulations.
EDUCATION AND CREDENTIALS
Bachelor of Arts in English (1998)
UNIVERSITY OF CALIFORNIA – Irvine, California
Professional Training and Certifications
Microsoft Project 2002 Certificate – New Horizons Computer Learning Centers – Orange, California (May, 2003)
SQL Analyzer Certificate – New Horizons Computer Learning Centers – Orange, California (September, 2006)