Nichole Miller has over 15 years of experience in accounting, administration, and customer service roles. She has a proven track record of managing accounts receivable and payable processes, payroll administration, and contract administration. Miller is proficient in Microsoft Office, accounting software such as Sage and Excel, and customer relationship management systems like Siebel. She aims to provide exemplary customer service and uses data analytics to improve processes and resolve issues.

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NICHOLE MILLER
•​ 610 ECTOR DR. EULESS,
TEXAS 76039
​ 817.382.7519
✉​ ​MRS.NICHOLEMILLER@GMAIL.COM
AREAS OF FOCUS: ACCOUNT MANAGER | ACCOUNTS RECEIVABLE | DATA COLLECTION
CORE COMPETENCIES:
Root Cause Analysis
Project Management
GAAP Reporting
Business Development
Month­End Reporting
Operation Workflows
Time and Quota Management
Data Management
Regulatory Compliance
System Processes Modification
Business and Client Retention
Problem Resolution
Field Management
Teambuilding
Highly qualified, insightful, and dedicated professional with a proven track
record in developing credibility and confidence with clients, penetrating key
accounts, and increasing revenues through relationship building. A leader, who
leads with humility, and welcomes objections as an opportunity to share product
knowledge and expertise. Demonstrates exemplary oral and written
communication skills with the capacity to interface with all kinds of clients in
all settings. Persuasive communicator equipped with excellent ability to
multi­task and set priorities within dynamic working environments. Known as
proactive and goal oriented with established record of success, combined with
skills in coordinating projects while ensuring completion within budget and time
constraints. Equipped with problem resolution and motivational abilities to
facilitate attainment of strategic goals and bottom‐line objectives. Advanced in
Microsoft Office Suite (Excel, PowerPoint, Visio and Word). Proficient in
Siebel, Accruent, JDE, ADP and Exponent.
PROFESSIONAL EXPERIENCE
OFFICE ADMINISTRATION / ACCOUNTING
Tank Builders, Inc. ​▪​ Euless, TX ​▪​ MAY 2015­PRESENT
▪ Managed the weekly payroll for employees in multiple states; validated time sheets with foreman and job superintendent,
processed checks, tax deposits and supervised the distribution of the checks.
▪ Updated records by entering changes in exemptions, insurance coverage, savings deductions, job title and
department/division transfers.
▪ Ensured compliance with federal, state, and local legal requirements by understanding existing and new legislation.
▪ Owner of the monthly accounts receivable close process including reconciliation and preparation of weekly activity
analysis with tie­back to the account receivable aging report.
▪ Accounts Payable – Input invoices, processed invoices, tracked receipts and verified monthly statements.
▪ Advanced knowledge of GAAP reporting methods and account organization utilized in preparation of journal entries and
reconciliations for monthly close while auditing, researching and resolving discrepancies.
▪ Advanced user of pivot tables, formulas, Macros, Timberline (Sage) and Microsoft Office Suite (Excel, PowerPoint, and
Word).
CONTRACT ADMINISTRATION / CUSTOMER RELATIONS
Neopost ​▪​ Carrollton, TX ​▪​ DEC 2014­Present
▪ Provided prompt and efficient telephone, email, and fax support to national dealers
▪ Performed routine administrative tasks including resolving incoming and outgoing posts, operation of mailing process,
contracts and equipment.
▪ Directed activities concerned with contracts for purchase or lease of equipment, materials, products, or services.
▪ Examined performance requirements, delivery schedules, and estimates of costs of material, equipment, and production to
ensure completeness and accuracy.
▪ Requested and approved amendments/extensions of contracts.
▪ Updated and adjusted contracts upon approval.
▪ Directed information to correct departments according to its service level agreement.
▪ Reviewed contracts accurately according to processes to avoid contractual disputes and discrepancies.
▪ Protected company reputation and financial interest by ensuring information obtained for contracts are correct.
ACCOUNTS RECEIVABLE MANAGER / CUSTOMER RELATIONS
First Service Networks ​▪​ Euless, TX ​▪​ DEC 2011­ DEC 2014
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2.
NICHOLE MILLER
•​ 610 ECTOR DR. EULESS,
TEXAS 76039
​ 817.382.7519
✉​ ​MRS.NICHOLEMILLER@GMAIL.COM
▪ Collected and manipulated data from various internal and external systems to be utilized in analysis, reporting and data
driven decisions; created models to support ongoing KPI’s and process improvement metrics across various supply chains
and compliance operations.
▪ Presented quantitative and qualitative observations/recommendations from financial models and operations models to
executive staff and internal stakeholders via weekly budget forecasting reports and monthly budget compliance meetings.
▪ Manage billing processes
▪ Updates receivables by totaling unpaid invoices.
▪ Maintains records by microfilming invoices, debits, and credits.
▪ Verifies validity of account discrepancies by obtaining and investigating information from sales, trade promotions,
customer service departments, and from customers.
▪ Resolves valid or authorized deductions by entering adjusting entries.
▪ Resolves invalid or unauthorized deductions by following pending deductions procedures.
▪ Resolves collections by examining customer payment plans, payment history, credit line; coordinating contact with
collections department
ACCOUNT MANAGER / CUSTOMER SERVICE REPRESENTATIVE
Overhead Door ​▪​ Lewisville, TX ​▪​ Jan 2007­Jul 2011
▪ Provided telephone, email, and fax support to national retail customers for garage doors and openers.
▪ Developed and drove visibility to KPI’s, data metrics and trending for compliance to current policies and controls. ​Devised
and maintained tracking database, spreadsheets, and graphs for all contractor metrics.
▪ Responsible for designing, developing, and implementing timely and accurate data reports. Oversaw and monitored
activities associated to customer claim requests.
▪ Researched and investigated claims to evaluate potential impact to organization; informed management of potential
liabilities or process improvements related to current claims practices.
▪ Manage claim process from beginning service to end billing / payments.
▪ Verifies validity of account discrepancies by obtaining and investigating information from sales, trade promotions,
customer service departments, and from customers.
▪ Prepares bids, process specifications, test and progress reports, and other exhibits that may be required.
▪ Negotiated contract with customer or bidder.
EDUCATION
Ferris High School ​(2000) ​High School Diploma
Mid­America Christian University ​(​Currently Attending​) ​Business & Ethics
ORGANIZATIONS
Alliance
VOLUNTEER EXPERIENCE
Calvary Nursery Teacher
MidCities PeeWee Football & Cheer Association ­ MCPWFCA
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