Learn how you can analyze end user experience globally with Site24x7 and ascertain if users are satisfied with the way your apps behave.

1. End User Experience Monitoring
(EUM)
Get the Real Picture
Site24x7 Webinar - 07 Oct 2015

2.  Importance of End User Monitoring with real time case study
 Flavors of End User Experience Monitoring
 Synthetic (Active)
 Real User Monitoring (Passive)
 Synthetic Monitoring
 Uptime
 Performance
 Transaction
 Real User Monitoring (RUM)
 Real time customer emotion
 Performance & analytics
Agenda

5.  Downtimes may not be restricted to specific geographies
 Blame game between various IT Teams
 Unable to identify root cause of issues
 Third-party content affecting performance of applications
 No visibility on end user experience
Challenges Faced By the Police
Department

6.  Don't be Reactive, be Proactive
 Make sure customers are satisfied with the performance
 Monitor complete infrastructure stack
- DNS Servers
- ISP Connectivity
- Firewall
- Load Balancer
- Switches / Routers
Focus on End User Experience

7. Web Infrastructure – End User Experience
Monitoring - 50 + checkpoints across the globe

8. Website Availability |Every millisecond counts
• Keep track of website uptime
• Be the first to know of downtime
• Measure website responsiveness
• DNS, number of connections, first byte and last byte time
• Monitor web page defacement
• Keyword check, content length / modification

9. Website Availability
snapshot

10. Root Cause Analysis
snapshot

11.  Monitor performance using a real web browser (Firefox)
- Images, CSS, Scripts and HTML elements
 Get first hand experience
- Test with no browser cache
 Determine the need for CDN
 Waterfall charts
 Track performance of all sub-domains
 Including third party domains serving content for page
Website Performance | Availability Customer happiness

12. Web Page Analyzer
snapshot

13.  Monitor complex apps that use modern web technologies
 No more scripts for recording
- Easy web browser like tool - Site24x7 Recorder Tool
 Monitor the way users interact with the website
- Capture mouse hover, User interactive element
 Intelligent capture
- Updates the scripts automatically to changes made in a webpage
Web Application (Real browser)

14. snapshot
RBM

15.  DNS Servers
 FTP Server RTT
 Mail Server RTT
 SMTP, POP, IMAP and TCP Ports
 Ping
 SSL Certificate Monitors
 REST APIs and SOAP Web Services
Internet Services

16. Alert the right person at the right time

17. > Service Level Agreement (SLA)
- Availability, Performance
> Schedule Reports
- Daily, Weekly, Monthly
> Integrate and Share
- Permalink, iframe code, Custom Domain
> Public hosted Status Pages to communicate with customers
Reporting | In-depth and Exhaustive

18. > User Browser Metrics
- Chrome, Firefox, Opera, Internet Explorer
> Performance insight into various platforms
- Desktop, Tablet, Mobile
> Monitor individual Web Transactions
- Page Rendering, Document Processing and Downloading
> Segment performance by ISPs
Real User Monitoring (RUM) | Global Performance Visibility

19. snapshot
Global Performance

20. Web Transactions
snapshot

21. Browser Performance
snapshot

22. Device Performance
snapshot

23. ISP Performance
snapshot

24. > To avoid false alerts, set downtime rule as rechecks from 3 or more
locations
> Set HTTPS method as GET to monitor the content of your webpage
> Enable RCA under Notification Profile to know the root cause of an issue
> Monitor critical services with one minute polling interval
> Configure thresholds for proactive monitoring
> Avoid too many mouse hovers while recording the transaction using Real
Browser Recorder Tool
Best Practices

25. Recap
• End User Experience Monitoring is key in pinpointing issues
• Downtimes may differ between geographical locations
• Performance of a website is as important as its availability
• Monitor every element of a webpage to ensure customer satisfaction

26. Our Pricing Structure

27. Knowledge Base : https://support.site24x7.com/portal/home
Connect with us
Phone
USA : +1 408 352 9117
AUS : +61 280 662 895
UK : +44 203 564 7893
IND : +91 44 67447070 (Extn : 7273)
Site24x7 Product Queries : support@site24x7.com
Site24x7 Sales Queries : sales@site24x7.com
Chat with us : https://www.site24x7.com/chat
Forums : https://forums.site24x7.com/
Email

28. Thanks!