Jorge Luis Zavala Fernández is a cybernetics and systems engineer with over 20 years of experience in information technology. He has expertise in areas such as business intelligence, information security, network administration, and business application development. His objective is to join a premier company where he can develop his skills and contribute value through innovation. He has held leadership roles managing teams and sales, and has achieved success growing business with companies across various industries. He aims to help companies transform information into knowledge and ensure reliable and integrated business information.

1. Resume
Ing. Jorge Luis Zavala Fernández.
Monterrey N.L México .
Phone 52+ (81) 11580392 Cel. 044-81-12438326 jzavalamty@hotmail.com
Professional To join and be part of a premier company that allows me to develop my skills and knowledge, adding value to it,
Objective through valuable and contribute to greater capacity for innovation with a practical and effective way to maximize
the productivity of the company, helping to transform business information into knowledge, and ensuring that it is
reliable, integrated and available thus contributing to the achievement of business objectives.
Personal Brief Cybernetics and systems engineer with expertise in computer education with specialization in Information
Technology (IT), I consider myself a responsible, honest, always involved and committed to fulfilling my goals,
making things happen. I had the opportunity to work in large private companies accumulating more than 20 years
of work experience, achieving first class results, managing and integrating effective working teams, both
administrative areas, sales and operations, providing solutions for information security, risk management,
implementation of methodologies for information assurance, business intelligence, technology infrastructure,
network and system administration, business application development, managed services and IT consulting
services to mainly manufacturing industries , telecom, retail, financial and governance.
Education Master in Education ( 2007, 2009)
Universidad TecMilenio Monterrey, N.L. Institute sponsored by ITESM
Cybernetic Engineer and Computing Systems. (1988-1993)
La Salle University Benjamin Franklin Mexico, D.F. Professional Number ID: 2346429 of Book A-234
Certifications ADN Success Sales (Mexis, 2011)
and Training Improving Management and Leadership IT Competitive (CEDAE-UR, 2010)
Microsoft Business Productivity Infrastructure (Microsoft, 2010)
Business Intelligence (MicroStrategy, 2008)
Adizes Methodology (GCP, 2006)
BS- 7799 ISMS Auditor (GCP, 2005) Certified
OPSA (OSSTMM Professional Security Analyst) (GCP, 2005)
Security Certified Network Professional : SCNP (Scanda, 2004)
Target Account Selling (Grupo Scanda, 2003)
Solution Selling (Grupo Scanda, 1999)
The Effective Negotiating (Dr. Chester L. Karras, 1999)
Professional TI-M (Tecnologías de Información Móvil). / Systems development April´09 – To date
Experience Sales Director Boss: Carlos Mata (CEO) Tel. (81) 88658460
Responsibilities
Development Marketing and business plans for Microsoft and internal solutions
Sales to 3.5MUSD in services and licenses for Sharepoint, Dynamics CRM, Unified Communications,
Silverlight, Civitas
Focus to industries for Government , Finances, Telco, Manufacturing (Cerveceria, Arca, Banorte, Sigma,
Ternium, AHMSA, Alestra, Marcatel, Gob. Boca del Rio Ver, Gob. Monterrey)
Principal achievements
Supplier of the Year for Microsoft in the public sector through public service solution (Civitas)
Sales growth of 35% vs. prior year
Creation of the commercial area, development and generation trusted on process and commission plan
Expansion of the region for government solutions (Guadalajara, Querétaro, Veracruz)
Microstrategy, Inc. / Business Intelligence Solutions Oct´06 – Feb´09
Sales Manager Boss: Carlos Parada (CM) Tel. (55) 52926266
Responsibilities
Definition and analysis of commercial strategies and businesses plan focused to Business Intelligence (BI)
Achieve sales goals about licenses, services as consulting, education and technical support 2.5M USD
Attend Retail, Finance, Telco, and Manufacture Industries
Review and monitor account and territory plans
Monitor and manage customer satisfaction, developing client reference accounts
Principal achievements
Recovery of strategic accounts for the organization through effective strategies and plans (75%)
Recovery customers where competition already had customer purchase order
Changing customer perceptions about the quality of care and service (reference count)
Compliance with 105% quota in the first year
Success stories in 7 Eleven, OXXO, Gas Natural, ITESM, Axtel, Gentium, C&A
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2. Resume
Global Consulting Professionals / Security Information Services Jun ‘05 – Oct ‘06
General Manager Northeast Region Boss: Francisco Puente Maciel (CEO) Tel. (55) 52342566
Responsibilities
Definition and analysis of commercial strategies and businesses plan focused to security of the information.
Monitor and manage customer satisfaction, developing customer reference accounts
Monitor and manage personal performance (4 people)
Define and set up budgets of income and debits
Sell products and services to new and current customers
Execute sales transactions, participate in all de sales cycle
Elaboration of consultative proposals for the protection of the customer´s information
Recruit Account Managers/Executives/Consultants to maintain headcount objectives
Commercialization of services specialized in security of the information, as well as methodologies and best
practices such as ISO-27000, OSSTMM, ITIL, COBIT, TRUST
Principal achievements
Opening offices in Monterrey and brand positioning in the region,
Gain confidence in accounts like Cemex, Vitro, 3-Com, Alen, CFE
Certifying the OSSTMM for Mexico and Latin America
Personal certification as Lead Auditor in ISO 27001 (Practical Information Security)
Group Scanda / Information Security, manage and control IT infrastructure Apr´97 – May´05
General Manager Boss: Jorge Varela D. (CEO) Tel (55) 54222700
Responsibilities
Monitor and manage personal performance (20 people)
Establish budgets, sales planning, and definitions of goals (1.5M usd)
Prepare accurate sales forecast and sales cycle reporting (Sales services and solutions)
Provide project management to ensure the success of the potential or current clients (Pemex, Cemex, Telmex,
Banamex, Bancomer, Xerox, Gigante, Glaxo)
Evaluating, sales and negotiating with business partners such as Check Point, Symantec, NetScreen, RSA
Security, Zequel Tech, Microsoft, Surfcontrol, Websense, McAfee, Hauri, Barracuda Networks, Seguridata,
HP-OV, Tivoli, Remedy, Netopia, CommVault Systems
Principal achievements
Get the ISO-9001 certification in customer care process
Best seller of the year for IBM in sales of network management solutions (Tivoli)
Architectural first successful installation of HP-OpenView in Mexico ICA Fluor Daniels
Sale and consolidation of backup solution for Telmex, for state management of subscriber account (delta
architecture Mexico-Guadalajara-Monterrey)
Achieving 253% quota of sales ($ 3.8 USD Million)
Get the ISO-9001 certification in customer care process
Unix System Laboratories / Training and IT Consultant Oct´94 – Apr´97
Sales Manager Boss: Lucero Gómez (Sales Director) Tel. (55) 5669 4079
Hewlett Packard / Computer Infrastructure Jun´93 – Sep´94
Technical Support Boss: José A. Fernández (Manager of Sales & Marketing Support) Tel. (55) 52584200
Grupo C1FRA / Self-Services Stores Nov´90 – May´93
Project Leader Boss: Javier Zavalija (Systems Manager) (55) 5328-35-00
Banco de México - FIDEC/ Servicios financieros Feb´89 – Oct´90
Project Manager Boss: Dolores Goñi (System Manager)
Other experience Sales services management in security, networks and hosting specialization through Mexis (Oct´10 a jun´11)
TecMilenio University Teacher for information systems, auditing, networks, data bases, architecture design
and project management, planning IT systems
Coaching for implementing an information security model for IRCNL (government institute, Jul´09 - Ago´10)
Languages Spanish – Native English – Advance
References Jesús Díaz Ballesteros jdiaz@liverpool.com.mx Real estate Director Liverpool
Salvador Sierra salvador.sierra@banorte.com Technical Support Director Banorte
Gilberto Gutiérrez GJGUTAGU@oxxo.femsa.com.mx Business Intelligence Manager OXXO
René Mayorga rmayorga@axtel.com.mx Business Intelligence Manager Axtel
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