Michael Bacon has over 20 years of experience as a technical director and manager of software development, technical support, and product management teams. He has expertise in all phases of project management from requirements to implementation and testing. His experience includes managing both in-house and offshore teams across North America, Europe, and Asia. Currently he is the Director of Information Technology for the North Carolina Medicaid Office where he oversees the technology division.
Roy Hoppe IT Business Analyst Resume 60601Roy Hoppe
• Liaison aligning technology solutions with business missions, strategies and goals
• Preliminary investigator identifying nature and scope of business challenge
• Translator of high level business requirements into functional specifications and change management
• Process improvement facilitator drafting requirements, process flows, system interfaces and use cases
• Test cases structure/pattern reviewer ensuring requirements compliance per change management plan
• Stakeholder manager communicating at various levels ensuring open dialogue and inclusion
Roy Hoppe IT Business Analyst Resume 60601Roy Hoppe
• Liaison aligning technology solutions with business missions, strategies and goals
• Preliminary investigator identifying nature and scope of business challenge
• Translator of high level business requirements into functional specifications and change management
• Process improvement facilitator drafting requirements, process flows, system interfaces and use cases
• Test cases structure/pattern reviewer ensuring requirements compliance per change management plan
• Stakeholder manager communicating at various levels ensuring open dialogue and inclusion
PROFESSIONAL SUMMARY
Program / Project Manager with a successful record of managing full project life-cycle initiatives. Expertise includes a combination of both Application Development and Infrastructure experience. I’ve acted as both developer and then App Dev PM while with the State of Missouri. I rate my SDLC experience as an 8/10 as I personally did VB development and acted as the PM for entire application delivery from development through SQL and into production. An exceptionally strong Program / Project Manager with the following qualifications:
• PM experience covers product planning, scheduling, testing, change management, implementations and ROI analysis
• Successfully managed projects for domestic and international corporations including BP, State of MO-DOR, Salton/Toastmaster
• Recognized for surpassing corporate and customer expectations for quality and focus by configuring, implementing, training, mergers and acquisitions
• Experienced in handling projects in rapidly changing functional, procedural and engineering environments including international offshore (Brazil, Columbia, UK, Trinidad, Argentina, Mexico) testing/development teams
• Provides disciplined, assertive, tactful leadership to resolve challenges in an efficient, cost-effective manner
• Skilled in developing and maintaining strong customer relations and fostering cohesive, consensus-building project team interactions
• Recognized for being a highly-motivated, self-directed, enthusiastic project manager with a positive, creative attitude for balancing schedules, costs and priorities
• Recognized as an “idea leader” with flexibility to handle assignments with analytical test equipment and to develop quality assurance best practices/processes
• Excels in developing and maintaining project plans without being dependent on technical resources for input.
• Successfully transitioned to a portfolio of 65 projects International with a blend of waterfall and agile teams with ~$75 million budget. Overseeing multiple vertical project managers, business analyst, functional analyst, and working with the communications team. All in a ~2 month onboarding to the account.
• Apply communication strategies to engage International-level stakeholders in order to understand product objectives, customer service processes, development teams, and define strategies for opposing developing techniques to timely and with budget constraints. Supports SAFe (Scaled Agile Framework) as the “Release Train Engineer.
• Manage the flow of value through the program and value stream Kanban’s to increase outlook into new work and into the work flow. Establishing connections among the Portfolio, Journey mapping, value stream, and programs levels.
Exceptionally well qualified Senior IT Executive with PROVEN TRACK RECORD . Twenty (20) years’ experience, successfully leading programs, practices and business development as large as $60 million. Accustomed to large, complex initiatives, responsible for a hundred plus resources and multi-million dollar budgets. Proven track record of using varied business processes and technologies enabling clients to achieve their overall strategic, tactical goals and business cases. Strong ability to provide valued leadership and build effective, high energy teams needed to support the development of effective, complex global solutions for companies across matrixed management environments
PROFESSIONAL SUMMARY
Program / Project Manager with a successful record of managing full project life-cycle initiatives. Expertise includes a combination of both Application Development and Infrastructure experience. I’ve acted as both developer and then App Dev PM while with the State of Missouri. I rate my SDLC experience as an 8/10 as I personally did VB development and acted as the PM for entire application delivery from development through SQL and into production. An exceptionally strong Program / Project Manager with the following qualifications:
• PM experience covers product planning, scheduling, testing, change management, implementations and ROI analysis
• Successfully managed projects for domestic and international corporations including BP, State of MO-DOR, Salton/Toastmaster
• Recognized for surpassing corporate and customer expectations for quality and focus by configuring, implementing, training, mergers and acquisitions
• Experienced in handling projects in rapidly changing functional, procedural and engineering environments including international offshore (Brazil, Columbia, UK, Trinidad, Argentina, Mexico) testing/development teams
• Provides disciplined, assertive, tactful leadership to resolve challenges in an efficient, cost-effective manner
• Skilled in developing and maintaining strong customer relations and fostering cohesive, consensus-building project team interactions
• Recognized for being a highly-motivated, self-directed, enthusiastic project manager with a positive, creative attitude for balancing schedules, costs and priorities
• Recognized as an “idea leader” with flexibility to handle assignments with analytical test equipment and to develop quality assurance best practices/processes
• Excels in developing and maintaining project plans without being dependent on technical resources for input.
• Successfully transitioned to a portfolio of 65 projects International with a blend of waterfall and agile teams with ~$75 million budget. Overseeing multiple vertical project managers, business analyst, functional analyst, and working with the communications team. All in a ~2 month onboarding to the account.
• Apply communication strategies to engage International-level stakeholders in order to understand product objectives, customer service processes, development teams, and define strategies for opposing developing techniques to timely and with budget constraints. Supports SAFe (Scaled Agile Framework) as the “Release Train Engineer.
• Manage the flow of value through the program and value stream Kanban’s to increase outlook into new work and into the work flow. Establishing connections among the Portfolio, Journey mapping, value stream, and programs levels.
Exceptionally well qualified Senior IT Executive with PROVEN TRACK RECORD . Twenty (20) years’ experience, successfully leading programs, practices and business development as large as $60 million. Accustomed to large, complex initiatives, responsible for a hundred plus resources and multi-million dollar budgets. Proven track record of using varied business processes and technologies enabling clients to achieve their overall strategic, tactical goals and business cases. Strong ability to provide valued leadership and build effective, high energy teams needed to support the development of effective, complex global solutions for companies across matrixed management environments
IT professional with extensive experience in the Financial, Insurance, Retail, Manufacturing & Credit Card Industries, creating innovative solutions for complex projects and technology integration. Proven expertise in quantitative and qualitative data analysis, data evaluation, impact analysis and trend and error evaluation. Strengths include advanced problem solving, technical, multitasking, communication and presentation skills.
IT professional with extensive experience in the Financial, Insurance, Retail, Manufacturing & Credit Card Industries, creating innovative solutions for complex projects and technology integration. Proven expertise in quantitative and qualitative data analysis, data evaluation, impact analysis and trend and error evaluation. Strengths include advanced problem solving, technical, multitasking, communication and presentation skills.
1. MICHAEL BACON, MBA
108 Chilmark Ridge Drive Phone: 919-880-8753
Holly Springs, NC 27540 michael.t.bacon@gmail.com
TECHNICAL DIRECTOR
Software Development /Technical Support/Product Management
Experienced, innovative, and results-oriented Technical Director with demonstrated success developing
and directing cohesive technical and business teams. Ability to drive cost reductions, improve operational
effectiveness and use innovative approaches to deliver high-quality projects. Adept at directing product
launches, business development efforts, software design, and business integration. Expertise in complete
project management from conceptualization and requirements determination to implementation and final
testing. Ability to interface with business and technology groups, administer budgets and provide marketing
and sales expertise. Proven experience to personally drive profitability and contribute to the bottom line
results. Established and managed in-house as well as offshore development and testing teams. Experience
throughout North America, Europe, and Asia. Outstanding execution, leadership, and communications skills.
Areas of Expertise
•Software Development •Technical Support •Program Management
•Strategic Planning & Analysis •Team Building & Leadership •Project Lifecycle Management
•International Business •Budget / Cost Management •Process Re-engineering
•Mergers and Acquisitions •Vendor Management •Performance Improvement
•New Emerging Technologies •Global Multi-site Management •Product Licensing
Selected Achievements
• Spearheaded a plan that reversed a revenue decline on a major product, increasing sales by $8M over
one year, from $32M in 2000 to $40M in 2001.
• Contributed to the negotiation and closing of ten deals in 2002 totaling $9M.
• Leveraged resellers and ISV’s to produce $275K in addition to $26M of other revenue in 2003.
• Negotiated reseller agreements with two vendors and a partnership with a third vendor in 2004 to
introduce over $13M in new sales opportunities for IBM.
• Responsible for a $3M deal with a major southwest retailer and over $10M in total revenue in 2005.
• Released to market six IBM software products from 1999 to 2007.
• Directly responsible for leading an initiative to drive down IT costs by reducing the number of production
incidents in the organization by 50% year to year. 2008.
• Provided key governance models that ensured that internal ITIL processes were followed thereby
reducing the number of audit issues by 30%. 2008.
PROFESSIONAL EXPERIENCE
State of North Carolina Medicaid Office – Raleigh, NC- Present Employer 06/2009 to Present
State Government
Director of Information Technology
Management of system network, software applications, software development, technical support, Medicaid
technology, and reporting. Technologies include .Net, C++, JAVA, Oracle, Sysbase, SQL, and SAS.
• Set the division’s technical direction ensuring that the proper hardware, software, and staffing are in place.
• Provide work direction and prioritization of work for technology and project management staff.
• Prepare budget to provide technology services for the agency supported along with any associated
expenditures.
• Manage highly complex technical and medical projects.
• Lead special technology task forces to drive automation, process improvement, and implementations.
• Experience with MMIS, HIPAA, ICD-10, 5010 and Medicaid policies/programs.
2. Michael Bacon Page 2
Fidelity Investments – Durham, NC- Layoff 06/2007 to 12/2008
Leader in Mutual Funds and Financial Investments
Director of Development, Services and Support
Manager of three directors, a technical team and six business functions to include web development, change
management, problem management, incident management, reporting, and corporate policies. Technologies
include: .NET, C++, C Sharp, Java, Javascript, Oracle, Sysbase, Hyperion, Mercury Interactive, SQL and HP
Service Center.
• Program Manager for Annual Enrollment and Problem Management functions.
• Lead task forces to drive quality improvement activities to include Six Sigma projects and Project
Management.
• Responsible for the user experience, scalability, performance, presentation services and the overall
consumability of enterprise web applications.
• Manage web and desktop development for web and desktop applications, provide data analysis, trending
and reporting.
International Business Machines – IBM – Durham, NC 01/1998 to 6/2007
Leader in Software and Hardware Solutions
Software Development Manager
Managerial experience across product management, software development, test, level 2 and level 3 support,
business management and information development
• Development Release Manager and Technical Support Manager for three IBM products.
• Product Marketing Manager for nine IBM products.
• Vendor Relationship Manager to two IBM partners to include SPSS and WPS to replace SAS.
• Tracked and analyzed customer requirements, incorporating them into new product releases.
• Experience managing off shore development teams in Australia, China, and Ukraine.
• Developed and implemented business plans and go-to-market strategies.
• Managed all phases of the development lifecycle, including pre-sales support, project plans, design
specifications, development cycles, test stages, and requirement prioritization.
• Responsible for communicating with customers to understand their requirements, usability concerns,
scalability, performance, and overall consumability of IBM products.
• Cross teamed with interactive design teams to create personas and storyboards that were used in the
development of software products.
• Conducted customer interviews to collect data for all new personas.
• Compared results of interactive design studies to competitor offerings to leverage additional opportunities
for product improvements.
• Experienced managing several software application types to include: service desk, application monitoring,
reporting, analytics and library management.
• Responsible for creating business plans, profit loss statement, marketing strategy, construction of sales
collateral, collecting and prioritizing customer requirements, planning product releases, pricing, packaging,
documentation, and sales training materials.
Bank of America 10/1994 to 01/1998
Leader in Financial Banking
Assistant Vice President, Team Leader – Application Development
Software development team leader. Responsible for gathering internal customer requirements, documentation
of requirements and programming of application code.
• Developed service desk applications to manage incidents and changes in the production environment.
• Business analyst functions included interviewing customers, documenting requirements, designing web
interfaces, and managing the development life cycle.
• Audit and compliance of bank processes and ensured data integrity.
EDUCATION
MBA, University of Phoenix, Phoenix, AZ, 2006
Concentrations in Business, Marketing and Management, GPA 3.77
BS, Wayland Baptist University, San Antonio, TX, 1994
Concentrations in Business, Management and Information Technology, GPA 3.8