To secure a position that will utilize my skills and experience to.docxVannaSchrader3
To secure a position that will utilize my skills and experience to maximum potential, with the opportunity for advancement based on performance.
Authorized to work in the US for any employer
Work Experience
Office Representative
Rev. Claims
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Jackson, MS
August 2014 to Present
Responsibilities
Managed verifications of Insurance. Collected patient’s liability and performed compliance check for all Medicare patient. Collected and validated patient demographic and insurance information. Obtained health, financial and religious information from patients at the time of admission. Performed patient pre-admission, admission, transfer, and discharge activities. Obtained signatures for financial responsibility and treatment procedures from patients or guardians.
Answer multiple phone lines; data entry; update patient information; verify patient insurance information; collect co pays; payment posting;
Handled a high influx of inbound calls within a dynamic call center environment.
Managed multiple priorities and maintained effective results in a quota driven workplace.
Office Assistant
Total Health Adult Day Care
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Belzoni, MS
October 2012 to August 2014
Responsibilities
• Performed various secretarial/clerical duties such as documenting, photocopying, faxing, mailing, and organizing filing system.
• Answered telephones and transferred calls to appropriate staff members.
• Sorted and distributed incoming communication data, including faxes, letters and emails.
• Monitored and maintained the organization’s website.
• Interacted with organizational staff, executives, clients, vendors and visitors on a daily basis.
• Organized the scheduling of meetings, conferences, and events; distributed minutes for them.
• Coordinated agendas for meetings with visitors and clients– arranged guest and travel accommodations.
• Took care of staff office space, weekly schedules, travel reports, phones, parking, credit cards and office keys.
• Maintained the office database – retrieved and organized information for individual employees and clients.
• Created spreadsheets and presentations for corporate executives.
• Purchased office equipment and supplies – contacted vendors and subcontractors.
• Established and implemented administrative policies and procedures for the office.
• Filed and recorded corporate documentation, electronic files, inventories and reports.
Front Office / Administrative Assistant
Belzoni Lawn and Tractor
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Belzoni, MS
January 2012 to September 2012
Assist clientele as they enter office and via phone.
• Perform filing, data management, drafting and editing short office memos.
• Assist with all other office administrative duties
• Inputting data, office errands, internship and alumni updates.
• Scheduling appointments, Answered phones, Filed papers.
• Assuring office is neat, and stocked with necessary tools for functionality
Assistant Manager / Dog Groomer
Dog Spot
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Jackson, MS
April 2009 to December 2011
Responsibl.
1. Adan Duarte
522 W Holladay Dr - Tucson, AZ 85706 - (520)481-4272 or (520)889-3381 - adannduarte@gmail.com
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RELEVANT SKILLS
- Computer: Proficient in Windows Software (Word, Excel, and PowerPoint) Data Entry, and
Internet Explorer as well as Windows based systems.
- Spanish Speaker
- Skilled in all aspects of customer service and customer relations with over five years of
customer service experience.
- Well-developed communication skills demonstrated through extensive customer service,
answering multi-line phones, preparing reports and paperwork, and positive interaction with
individuals at all levels.
- Expertise in business administration, record keeping, planning, policies, procedures,
researching, scheduling, and related responsibilities to ensure productive operations.
- Work well independently or as part of a team.
- A high-energy, enthusiastic and dependable individual who excels in challenging and
competitive environments.
- Effective planning and organizational skills.
-Certified in CPR.AED and First Aid and Arizona Fingerprint clearance card.
PROFESSIONAL EXPERIENCE
Casa De los Niño’s 2014-Present
Intensive Case Manager
As an Intensive Case Manage I attended team decision meetings, preliminary placement hearings
and I facilitated Child and Family Team meetings. I was in charge of high need cases and
provided services to each client weekly. I provided crisis intervention, one on one support, and
routine follow up. I was also required to meet monthly productivity goals.
Tohono O’odham Nation-Department of Early Childhood Development 2013-2014
Health Specialist
As a health specialist I was in charge of making sure the facilities were equipped with all the
health supplies and health trainings. I had to screen every child for hearing, vision, height and
weight. I was responsible for the safety of the buildings and nutrition of the meals served. I also
facilitated the Health Service Advisory Committee which monitored and advised our health
protocols.
Casa De los Niño’s 2010-2013
Care Coordinator
As a Care Coordinator I attended team decision meetings, preliminary placement hearings and I
facilitated Child and Family Team meetings. I was in charge of completing the intake process for
new clients and managing services. I provided crisis intervention, one on one support, and
2. routine follow up. I ran a boys group to help improve social skills, problem solving, and
behaviors. I also managed the client records and met monthly productivity goals.
Teletech 2005 - 2009
Customer Service Rep
I provided customer service for the United Parcel Service (UPS); I scheduled pickups, tracked
packages and handled general information calls for customers of UPS. I was also trained in all
aspects of international shipping. I handled confidential account information and maintained
customer records. I also ordered supplies, handled customer complaints and was required to meet
call length and quality control requirements.
River Park Inn 2005
Front Desk Attendant
I was responsible for managing daily hotel activities, taking reservations, and general inquiries. I
also worked with the Bennigan's restaurant and housekeeping to provide room service. Overall I
made sure guests had a pleasant and comfortable stay.
JC Penny’s 2003 -2004
Customer Service Associate
I worked the cash register, organized store apparel, and handled customer questions. I was
responsible for making sure the store was in a clean and professional manner. My main
objective was making sure the customers had a great shopping experience.
EDUCATION
University of Phoenix 2013-Present
Currently working on a Master’s of Science in Counseling
University of Arizona 2008- 2010
Earned an Bachelor of Arts: Psychology with a minor in Sociology 2010
Pima Community College 2004-2007
Earned an Associates of Liberal Arts 2007
Desert View High School 2000-2004
Earned a High School Diploma in 2004
VOLUNTEER WORK
Community Justice Boards 2009-2011
Pima County Food Bank 2010