The document outlines upcoming service changes for the Central Ohio Transit Authority (COTA) to be effective on January 2, 2017, including travel time adjustments and route modifications due to construction. It also mentions the ongoing transit system redesign aimed at improving service frequency and consistency while planning for the removal of some existing service. Community meetings were held for public input and to address questions regarding these changes.

1. JANUARY 2017 SERVICE CHANGES
Public Information Meetings
December 8 & 13, 2016

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MEETING PURPOSE
Thank you for joining us and participating in this community
discussion.
The purpose of this meeting is to provide information about
service changes that will be effective on Monday, January
2, 2017.

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MEETING POLICIES
Be considerate of meeting attendees and COTA staff – please
silence cell phones and other technology
When it is your turn to make a comment or ask a question,
please remain at your seat and we will call on you
Ask one question at a time so the appropriate COTA staff
member may address your comment
Comments and questions are limited to two (2) minutes per
person
Participants are encouraged to complete comment cards

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TIMELINES
COTA modifies service three times per year – the first Monday
of:
• January
• May
• September
January 2017 changes will begin on Monday, January 2, 2017.

5. TRAVEL TIMES
January 2017 Service Changes

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TRAVEL TIME ADJUSTMENTS
Travel times will be adjusted to improve on-time service on the
following lines:
Local
• 10 E Broad (All Days)
Crosstown
• 2L Crosswoods/Polaris (All Days)
• 21 Hilliard Rome (All Days)
Express
• 30 Smoky Row
• 38 Easton
• 39 New Albany
• 40 New Albany Int’l Business Park
• 57 Hilliard
Lines that have improvements and construction reroutes that
are noted in the presentation may have schedule changes as well

7. IMPROVED SERVICE
January 2017 Service Changes

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FREQUENCY IMPROVEMENT: 7 NEIL-OSU/WHITTIER
• Weekday service improved from 20 min to 15 min during
rush hour
• Weekday service improved from 28 min to 15 min during
midday and early evening
• Saturday service improved from 33 min to 15 min for
approximately 8am-7pm
• Sunday service improved from 45 min to 15 min for
approximately 8am-5pm

9. TEMPORARY CONSTRUCTION-
RELATED ROUTE CHANGES
January 2017 Service Changes

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Goal: Return Line 65 to its
normal alignment along Gantz
Road, following the completion
of construction at the
intersection of Gantz Road and
Brookham Drive.
RETURN TO NORMAL ALIGNMENT: 65 SOUTHPARK

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REMINDER FOR TEMPORARY ROUTE CHANGE: 81
HUDSON/OHIO SOUTHBOUND
Reminder Maintain Line 81 travel
times southbound to Cleveland Ave.
during construction on Joyce Ave.
between Kenmore Rd. and Maloney
Park through May 2017
Temporary Reroute:
Heading west on Hudson St.
• Continue west on Hudson St.
(instead of south on Joyce Ave.)
• South on Cleveland Ave.
• East on 17th Ave. (via St. Stephens
Community House)
• South on Joyce Ave.
Continue normal alignment
Northbound alignment unaffected

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REMINDER FOR TEMPORARY REROUTE: 3 W MOUND
Reminder: Maintain Line 3 service near W Mound St during emergency
waterline repairs that began in October and will continue through spring 2017
Temporary Stops: Temporary stops will be on Eakin Rd at Salisbury Rd,
Hague Ave, Burgess Ave and Eureka Ave.

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RETURN TO NORMAL ALIGNMENT AND STOPS: 16 E LONG, 38 EASTON, 40
NEW ALBANY INTL BUSINESS PARK & 92 JAMES/STELZER
Goal: Resume normal alignment for lines 16, 38, 40 and 92 and retain
stop at the Easton Transit Center, following the completion of the
renovation of the Easton Transit Center in early 2017

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TEMPORARY STOP AND ROUTE CHANGE: 6 MT VERNON
& 92 JAMES/STELZER
Goal: Provide the closest possible access to VA Ambulatory Care Center
during facility construction at VA Ambulatory Care Center
Stop Change: West entrance to the care center along James
Road/Stelzer Road

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ALIGNMENT ADJUSTMENT: LINE 10 E BROAD
Goal: Modify Line 10 alignment and travel times through Mt. Carmel East Hospital
for buses traveling westbound towards downtown Columbus
Stop Change: Westbound line 10 will no longer stop in front of the Heart Center
and instead will stop at a new bus pull-off in the west parking lot.

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JANUARY 2017 SERVICE CHANGES
Questions about
January 2017 Service Changes?

17. TRANSIT SYSTEM REDESIGN
May 2017 Service Change

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19. OVERVIEW OF TRANSIT SYSTEM REDESIGN
• Simplified Bus Alignments
• More Direct Service
• More Frequent Service
• More Consistent Service
• New/Improved Connections
• Grid-Like Network
• Even Distribution in Downtown
• More Access
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20. OVERVIEW OF TRANSIT SYSTEM REVIEW
• Oct 2013: Independent experts hired to review and evaluate bus network
• Mar – Jun 2014: Twelve (12) public meetings held throughout Central Ohio, as
well as focus groups and an online survey
• Sept 2014: Proposed network completed based on public input
• Nov 2014: COTA Board of Trustees adopted draft report and adopted framework
• Jan – Apr 2015: Board requested downtown revision and selected
recommended downtown plan which further reduces buses on High St
• May – Nov 2015: Ten (10) public meetings held through Central Ohio, in addition
to targeted stakeholder meetings
• Jun – Dec 2015: Final network completed based on public input
• Jan 2016: Board adopted final plan
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21. OVERVIEW OF TRANSIT SYSTEM REDESIGN
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WORTHINGTON

22. OVERVIEW OF TRANSIT SYSTEM REDESIGN
22
WORTHINGTON

23. OVERVIEW OF TRANSIT SYSTEM REDESIGN
23
WORTHINGTON

24. BUS STOPS
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Beginning November
14, 2016, future bus
stop signs showing
TSR service will
replace current signs.
At the same time, a hood will
be placed over the new sign.
The hood will show current
service. On April 30, 2017,
the hood will be removed.
Additionally, informational
signs will be posted on
each bus stop pole stating
the change that will occur
on May 1, 2017.
Images for illustrative purpose of process only.

25. PUBLIC OUTREACH
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Innovative, multifaceted approach to external outreach
• Stakeholder & Community Education
• Community leader meetings
• Organization presentations
• Public information sessions
• Individualized Customer Education
• Information phone line
• Email
• Street Team
• Mass Market Awareness & Education
• TV advertisements
• Billboards
• Media stories

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ALTERNATIVE OPTIONS FOR AFFECTED CUSTOMERS
More people in central Ohio will have better service and more access to
COTA’s system when the TSR has been completed. However, in order to
make these changes, some existing service will be modified, combined
with other service, or, in rare cases, eliminated.
COTA is committed to helping our current customers to find the
transportation solution that work best for them:
• MORPC RideSolutions provides a variety of services for commuters
traveling to and from work, including vanpools and carpools
• (888) 742-RIDE (7433) or www.morpc.org/ridesolutions
• HandsOn Central Ohio connects people with specialists to help find the
transportation source that best fits your needs
• (614) 221-2255 or www.211centralohio.org
• COTA Mainstream is a service for individuals whose limited mobility
prevents them from using fixed-route service
• (614) 275-5828 or www.cota.com/mobilityservices

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THANK YOU!
General Questions?
COTA staff available around the room to
answer individual TSR questions