The document summarizes upcoming service changes that will take effect on September 4, 2017 for COTA public transportation. Key points include: - Travel times will be adjusted on several frequent routes and rush hour routes to improve on-time performance. - The Route 10 line will be extended to reach Mt. Carmel East Hospital. Route 11 and 12 will have routing changes. Route 23 will be adjusted to restore service to senior housing. - Seasonal Zoo Bus service will end for the year on September 1-4. - Construction-related temporary routing changes are occurring for Routes 7, 11, 41-46, 51, 52, and 61. - New initiatives include launching a new website, providing

1. SEPTEMBER 2017 SERVICE CHANGES
Public Information Meetings
August 10 & 15, 2017

2. 2
MEETING PURPOSE
Thank you for joining us and participating in this community
discussion.
The purpose of this meeting is to provide information about
service changes that will be effective on Monday,
September 4, 2017.

3. 3
MEETING FORMAT
Be considerate of meeting attendees and COTA staff – please
silence cell phones and other technology
When it is your turn to make a comment or ask a question,
please remain at your seat and we will call on you
Ask one question at a time so the appropriate COTA staff
member may address your comment
Comments and questions are limited to two (2) minutes per
person
Participants are encouraged to complete comment cards

4. 4
TIMELINES
COTA modifies service three times per year – the first
Monday of:
• January
• May
• September
September 2017 changes will take effect on Monday,
September 4, 2017. Holiday service hours will operate on
September 4, as it will be Labor Day.

5. TRAVEL TIMES
September 2017 Service Changes

6. 6
SCHEDULE ADJUSTMENTS
Travel times will be adjusted to improve on-time service on the
following lines:
Frequent – All Lines
• 1 Kenny/Livingston (Weekdays)
• 2 E Main/N High (All Days)
• 5 W 5th Ave/Refugee (All Days)
• 6 Cleveland/Sullivant (All Days)
• 7 Mt Vernon (All Days)
• 8 Karl/S High (All Days)
• 10 E Broad/W Broad (All Days)
• 23 James-Stelzer (All Days)
• 34 Morse (Weekdays)
Standard
• 2L N High/Polaris Pkwy (All Days)
• 3 Northwest/Harrisburg (All Days)
• 4 Indianola/Lockbourne (All Days)
• 9 W Mound/Brentnell (All Days)
• 11 Bryden/Maize (All Days)
• 12 McKinley/Fields (All Days)
• 22 OSU-Rickenbacker (All Days)
• 24 Hamilton (Weekdays)
• 31 Hudson (All Days)
• 32 N Broadway (All Days)

7. 7
SCHEDULE ADJUSTMENTS
Travel times will be adjusted to improve on-time service on the
following lines:
Rush Hour (Weekdays)
• 13 Arlington/1st Ave
• 42 Sharon Woods
• 51 Reynoldsburg
• 52 Canal Winchester
• 61 Grove City
• 71 Hilliard
• 72 Tuttle
• 74 Smoky Row

8. ROUTE CHANGES & NEW
SERVICE
September 2017 Service Changes

9. 9
ROUTE EXTENSION: 10 E BROAD / W BROAD
(TO HAMILTON)
Goal: Extend
service to Mt.
Carmel East
Hospital on Line 10
E. Broad / W. Broad
(to Hamilton Rd)
Route Extension:
The eastbound Line
10 (to Hamilton Rd)
trips will extend
about 1.5 miles to
Mt Carmel East
Hospital, instead of
the former Golf
Center at Whitehall
Community Park Line 10 (to Reynoldsburg) will be unaffected.

10. 10
ROUTE CHANGE: 11 BRYDEN/MAIZE – SOUTH/EAST
Goal: Restore southbound
access to Kroger from
Holtzman Avenue
South/East Route Change:
From Bryden Rd.
• South on Holtzman Ave.
• West on E Main St.
• South on Nelson Rd.
• East on Livingston Ave.
• South on Alum Creek Dr.
• Resume existing route
Route change already in effect,
due to emergency sewer work at
discontinued stop starting
August 4

11. 11
ROUTE CHANGE: 11 BRYDEN/MAIZE – WEST/NORTH
West/North Route Change:
From Alum Creek Dr.
• West on Main St.
• North on Holtzman Ave.
• West on Bryden Rd.
• Resume existing route

12. 12
ROUTE CHANGE: 12 MCKINLEY/FIELDS - EASTBOUND
Goal: Improve on-time
performance in Downtown
Columbus on Line 12
New Eastbound Route: To
Fields Operations, from McKinley
Avenue
• South on N Souder Ave.
• East on W Gay St.
• South on N Davis St.
• East on W Broad St.
• North on N Front St.
• East on W Long St.
• North on N 4th St.
• Resume existing route

13. 13
ROUTE CHANGE: 12 MCKINLEY/FIELDS - WESTBOUND
New Westbound Route:
To McKinley Operations, from
N 3rd Street
• West on Chestnut St.
• South on N High St.
• West on W Broad St.
• North on N Souder Ave.
• Resume existing route

14. 14
ROUTE CHANGE: 23 JAMES-STELZER
Goal: Restore service to
Eastland Manor and other
senior housing, without
impacting frequency for other
customers
Route Change: In northbound
direction towards Easton, from
Eastland Mall
• North on Hamilton Rd.
• West on Macsway Ave.
• North on Kimberly Pkwy E.
• West on Kimberly Pkwy N.
• Resume existing route
Southbound direction is the same
in reverse

15. 15
SEASONAL ROUTE: ZOO BUS
Routine end of seasonal service
Weekday: Friday, September 1, 2017
Saturday: September 2, 2017
Sunday/Holiday: September 4, 2017
(Labor Day)

16. CONSTRUCTION-RELATED
ROUTE CHANGES
September 2017 Service Changes

17. 17
Goal: Restore Line 11 to its
normal route along Joyce
Ave, following the completion
of construction of southbound
Joyce Ave between E
Hudson St & E 17th Ave
Normal Southbound Route:
Heading east on Hudson St.
• Continue east on Hudson
St (instead of south on
Cleveland Ave)
• South on Joyce Ave
Resume existing route
RETURN TO NORMAL ROUTE: 11 BRYDEN/MAIZE
Northbound route will be unaffected.

18. 18
Goal: Resume direct service on Line 7 (to Airport) trips to the entrance of
the Charles P. Wylie VA Ambulatory Care Center, when construction
moves to a different area of the campus
Proposed Stop: Just south of the VA entrance
RETURN TO NORMAL ROUTE:
LINE 7 MT VERNON (TO AIRPORT)

19. 19
Goal: Relieve rush hour
congestion on W Long St,
due to construction at the
intersection of High Street
& Long Street
Route Change:
Lines 51, 52 and 61 will
temporarily discontinue
service to the Long St &
High St. stop. Passengers
should board at the Spring
Street Terminal.
Change goes into effect
August 14
TEMPORARY ROUTE CHANGE: LINES 51 REYNOLDSBURG, 52 CANAL
WINCHESTER, 61 GROVE CITY

20. 20
Goal: Relieve rush hour
congestion on W Long St, due
to construction at the
intersection of High Street &
Long Street
Temporary Route
Change:
Lines 41-46 will be temporarily
rerouted to High Street
between COTA Transit
Terminal and Spring
Street/Long Street, instead of
using Front Street & Marconi
Boulevard
Change goes into effect August 14
TEMPORARY ROUTE CHANGE: LINES 41 CROSSWOODS-POLARIS, 42
SHARON WOODS, 43 WESTERVILLE, 44 EASTON, 45 NEW ALBANY, 46
GAHANNA

21. OTHER INITIATIVES
September 2017 Service Changes

22. 22
NEW WEBSITE
• Modern, graphic-focused layout
• Better navigation tools to improve customer
accessibility
• Improved trip planning capabilities
• Real-time bus tracking
• Easy access to service alerts

23. 23
CUSTOMER WI-FI
• Wireless internet access for
smart phones, tablets, laptops
and other devices will be
available!
• Access already available on
CBUS and AirConnect
• Access will be available on all
buses by the end of August
• Unlimited 4G speeds

24. 24
NEW FAREBOXES
• New fareboxes will be installed
this fall
• Cash and change still accepted
• Mobile ticketing will be available
in late 2017
• Mobile app will be available on
Android and Apple devices
(Google Play & Apple Store)
• Pay via mobile app by credit
card (Visa/MasterCard/Discover/
Paypal) or prepaid card
• Account must be created
• No feeds or additional costs
associated with using app
• Smartcards will launch in 2018
Graphic for display
purposes only – actual
fare amount and line
information not shown

25. 25
FARE ADJUSTMENTS
• Fares are evaluated every three years, as described in COTA’s Long-
Range Transit Plan
• Fares were last adjusted on January 1, 2012
• A public comment period will be held, prior to staff making a
recommendation about fare adjustments to the COTA Board of Trustees
• Public meetings will be held in October
• Fare adjustments would go into effect on January 1, 2018

26. GENERAL QUESTIONS?
Thank You!