Deborah Danielsen has over 19 years of experience in project management, technical writing, instructional design, and training. She has worked on projects for various clients across multiple industries, including healthcare, transportation, and technology. Her expertise includes developing documentation, training materials, and supporting organizational change initiatives for enterprise resource planning system implementations.

1. DEBORAH DANIELSEN
203.253.2891 (c) • deborah_danielsen@hotmail.com
LinkedIn Profile • http://www.linkedin.com/pub/deborah-danielsen/7/66b/132
PROJECTLEADER•TECHNICALWRITER•INSTRUCTIONALDESIGNER•TRAINER
QUALIFICATION SUMMARY
 Project management and organizational change professional with 19+ years experience in analyzing requirements,
supporting organization change initiatives with comprehensive understanding of IT systems development life cycles
 Experienced in developing communications, documentation and training resources for clients in transportation,
technology, human resources, healthcare and financial sectors
 Proactive team member with strong planning, analysis, leadership, communications, problem-solving, interpersonal
and supervisory skills
Major Clients and Projects:
EmblemHealth—Intranet-based, Online Content Repository Management
Department of Public Health-State of Connecticut—Implementation of Laboratory Information Management System
Marsh & McLennan Companies—PeopleSoft ERP Human Capital Management Systems Upgrade to v9.1
Port Authority of New York & New Jersey, Genergy—Power Grid Identification and Advanced Metering Infrastructure Projects
New York City Transit, Siemens Transportation Systems—Customized Subway Rail Communications Management System
Metro-North Railroad—PeopleSoft ERP Financials and Procurement Systems
New Jersey Turnpike Authority—PeopleSoft ERP Human Capital Management Systems
Waste Management—PeopleSoft ERP Customer Relationship Management and Billing Systems
S.P. Richards—PeopleSoft ERP Financials and Custom Inventory Management Systems
Baptist Health System—PeopleSoft ERP Human Resources Management Implementation
Glaxo Pharmaceuticals—PeopleSoft ERP Human Resources Management Implementation
Core Competencies:
Multitasking, multi-disciplined with a solid portfolio of accomplishment in the fields of business process improvement (BPI),
organization change initiatives, adult education/learning organization empowerment, human capital management (HCM),
financials and supply chain management (FSCM), enterprise resource planning (ERP) module implementation and
knowledge management.
Expertise in conducting requirements gap analysis, user needs analysis, organizational alignment as well as writing and editing
for both technical and non-technical IT system users. Demonstrated superior communications abilities with all levels within
an organization; comfortable with one-on-one and large group presentations and training programs.
REPRESENTATIVE APPLICATIONS / SOFTWARE / DELIVERABLES
Adobe Acrobat Writer/Editor/Presenter MS Project, MS SharePoint
PeopleSoft HRMS v. 8.8, v. 9.1 MS Office Suite
PeopleSoft Financials v. 8.4 Communications Programs
PeopleSoft Supply Chain Management v. 8.4 Organizational Change Management
Internet Explorer / Firefox / Chrome PeopleSoft Query / Crystal Reports
Test Scripting Configuration Management and System Reference Guides
Instructional Design Curriculum Development
Quality Assurance Editing Storyboarding CBT and WBT
Instructor Guides Participant Guides
WebEx MS Office Communicator
Oracle Content Management (C-MORE) Nuance PDF Converter Enterprise 7

2. Deborah Danielsen resume
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CAREER HISTORY
EMBLEMHEALTH—New York, NY May 2011 – to April 2015 (Employee)
Lead Content Specialist – C-MORE Platform using Oracle Content Management Software
 Knowledge Management Liaison between different departments- both functional and technical needs
 Onboarding of new departments to C-MORE platform
 Dotted line management of 11 Content Specialists geographically dispersed throughout organization
 Quality management and review of all C-MORE content
 User Acceptance Test lead and C-MORE application troubleshooting and technical issues resolution
 Time sensitive or Content Sensitive document handling for senior management (VP and above)
DEPARTMENT OF PUBLIC HEALTH—State of Connecticut—Hartford, CT January 2011 – to May 2011
Sr. Technical Writer, Instructional Designer and Trainer (Consultant)
 Design, author, and implement learning and reference assets for IT technical and business users of new Laboratory
Information Management System (LIMS)
 Create communications vehicles to support organizational alignment to new roles and responsibilities associated
with new LIMS implementation in phased rollout
MARSH & MCLENNAN COMPANIES—New York, NY and Hoboken, NJ September 2010 – January 2011
Sr. Learning Technologist and Trainer (Consultant)
 Designed and developed four Web-based Training (WBT) modules using rapid learning development tools to enable
distance learning delta training to support over 1,000 PeopleSoft Human Capital Management (HCM) system users
in the United States, Great Britain, Central and South America affected by upgrade to v9.1
 Generated classroom-based instructional materials for users with transaction and reporting responsibilities
 Conducted instructor-led HR, Payroll, Benefits and Query systems users
 Conducted WebEx training for HR, Payroll and Benefits systems users in the United States, Central and South
America
GENERGY (General Energy Services, Inc.)— Kent Lakes, NY and Long Island City, NY November 2009 – July 2010
User Support and Project Coordinator (Consultant)
 Developed user documentation and trained users on data entry for project tracking, time reporting, and billing
 Utilized project management tools including critical path scheduling, resources management, and project status
reporting
 Assisted with key Human Resources functions, including hiring, budgeting, goal setting and quality assurance
VOLUNTEER—Fairfield County, CT May 2008 – October 2009
 Volunteer GED Tutor at domestic violence shelter
 TechSmith Camtasia (Adobe Captivate equivalent), Adobe Presenter software application developer
 Unpaid personal time caring for critically ill parent
SIEMENS TRANSPORTATION SYSTEMS / TECHPROSE, INC— New York, NY July 2005 – February 2008
Training and Documentation Team Lead (Consultant)
 Authored Detailed Training Plan and led 5-person, international technical writing team responsible for development
and delivery of all technical and functional user documentation and training
 Liaison with technical software developers, system architects, network engineers and database administrators
(DBAs) in order to develop technical manuals, operating guides and system administration guides in support of the
Public Address Customer Information System (PACIS) project team and for turnover to the New York City Transit
(NYCT) technical departments for ongoing maintenance, operations and troubleshooting
 As project editor, reviewed technical and functional system requirements specification documents, AutoCAD
engineering drawings, UML Modeling diagrams, hardware specifications, change requests and prototype
documentation for compliance with best practices industry standards, project and contract requirements
 Enhanced project progress and success by leading 2 working groups, Content Working Group and Training
Working Group, encompassing technical and functional NYCT and project team members

3. Deborah Danielsen resume
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CHERRYROAD TECHNOLOGIES— Parsippany, NJ April 2004–March 2005
PeopleSoft Human Resources Systems Integration Project Manager (Employee)
 Directed PeopleSoft v. 8.8 ERP Human Capital Management (HCM) implementation project for New Jersey
Turnpike Authority from conception through completion by negotiating contract, creating road maps and schedules,
and serving on steering committee
 Managed group of 6 training developers with no prior PeopleSoft FSCM expertise for Metro-North Railroad
PeopleSoft implementation project; oversaw documentation and training (including collaterals) for multiple user
constituencies as part of the organizational change process of aligning cross-departmental stakeholders
COMPUTER SCIENCES CORPORATION—Waltham, MA and Athens, AL October 1997–January 2004
Client Education Services Manager and Principal Consultant (Employee)
 Developed and delivered solutions around organizational redesign, strategic technology implementation, and BPI
 Established simulation laboratories to enable clients to assess software fit and quality and allow developers to
harness enhancement possibilities
 Contributed to closing-stage activities with key clients and established RFP specifications
 Led training and organizational change projects including developing curricula, creating ERP educational program
deployment road maps, and facilitating management of help desk, sales support, and customer contact point
operations
 Developed and delivered user training and documentation for multiple healthcare organizations to support ERP
implementations in the areas of Human Resources and Finance
 Created classroom-, computer-, and web-based training solutions in customer management, operations, billing/AR,
and credit management for $12B waste disposal firm. Reviewed software customization, performed user analysis,
and clarified CRM, billing, and call center gaps
 Authored 1000+ page configuration manual for client technical team documenting CRM enterprise system tables
and default data requirements
EDUCATION / PROFESSIONAL DEVELOPMENT
Bachelor of Arts in English and Education, Goucher College, Towson, Maryland
Transactional Lean Process Project Management, EmblemHealth, 2013
Root Cause Analysis, EmblemHealth, 2013
Certified Catalyst Project Manager (PMP equivalent), Computer Sciences Corporation, 2000
Certified Pioneer Manager (Account Executive equivalent), Computer Sciences Corporation, 2000
AFFILIATIONS
International Society for Performance Improvement (ISPI) • International Association for Human Resource Management •
Society for Technical Communication (STC) • American Society of Training and Development (ASTD) • E-Learning Guild