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JEANNETTE R. HOWELL
Yonkers, NY 10705 || 917- 686-5471 || jeannetterhowell@gmail.com || www.linked.com/in/jeannetterhowell
Professional Profile
Highly experienced IT Systems Trainer with over 10 years of experience in managing, designing, and facilitating various
IT systems trainings across multiple New York City agencies. Core competencies include:
 Instructional Design
 Change Management
 Needs Assessments
 Program Evaluation
 Client Relations
 Project Management
 Training Facilitation
 Information Management
 Data Analysis
Experience
NYC Department of Health & Mental Hygiene (DOHMH), New York NY 2008 – Present
IT Systems Trainer (Administrative Staff Analyst)
Administrative/Operational Experience
 Collaborate with key stakeholders to identify, address and evaluate program goals
 Monitor and assess business systems to maximize efficiency
 Coordinate training and staffing resources for multiple departments
 Act as liaison with internal and external clients to identify and assess agency training needs
 Develop and administer training curriculum for agency-wide software support
 Develop and revise end user Training Manuals and Quick Reference Guides
Leadership Experience
 Develop, implement and supervise agency-wide (5000+ employees) training curriculum
 Supervise all program training assistants
 Manage all aspects of Training and IT program projects including workflow, procedures, and protocols
Information Technology Experience
 Develop and administer all agency training for Microsoft Office Suite (Word, Excel, PowerPoint, Access,
Outlook), Microsoft Visio, Microsoft Project, Microsoft SQL Server 2008, Microsoft Publisher,
InfoPath, One Note, Adobe InDesign, and Adobe Dreamweaver
 Design and implement e-learning courses for agency and citywide systems, including PATS, e-Hire,
PMS, ERRS (DOHMH emergency response system), and FACTS II (food sanitation grading system)
 Gather, enter and tabulate data for customer feedback surveys
 Develop and maintain a trainee tracking database
 Generate data reports on program performance and goals for senior management
 Act as liaison and collaborate with IT Division and Workforce Development to develop, coordinate and
facilitate training support for new software implementation

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Pace University, New York, NY 2000 – 2005
Adjunct Professor, CIS Department
 Instructed undergraduate classes on Introduction to Computers, including lecture and lab components
 Created and maintained a course syllabus for students
 Created and implemented a tutoring program for students available throughout the semester
NYC Human Resource Administration (HRA), New York, NY 2004 – 2008
IT Training Specialist (Associate Staff Analyst)
 Developed plans identifying goals and milestones to ensure project efficiency monitoring
 Developed systems, conducted troubleshooting and recommended solutions to senior management
 Designed electronic data processing systems for multiple departments
 Developed testing scenarios for agency call centers
 Debugged computer systems programs, analyzing and correcting logic
 Prepared Managerial Computer Specifications Reports, detailing tasks and logic using Standard English,
flow diagrams, and other mathematical analysis in order to identify the purpose and functional needs of
the various systems and projects
 Developed training materials and handouts
NYC Human Management (HIV/AIDS Services) 2002 – 2004
Senior Technical Training Consultant
 Modified and implemented new and existing procedures to ensure software currency
 Researched business procedures and translated them into logical processes to develop database queries,
views, reports and other systems functions
 Conducted workflow analysis and procedure development for Single Room Occupancy Billing Unit,
Emergency Placement Unit and Case Managers Service Plan and Referral System
 Enhanced systems software coordinating modification of system routines to maximize efficiency
 Identified and rectified programming software errors to maximize efficiency
 Devised conversion techniques to facilitate multi-system conversions
Education/Training
Lean Six Sigma White Belt (NYC DCAS) 2015
Columbia University Barnard College, New York, NY 1979-1983
BA, Psychology
Honors
NYC DOHMH Distinguished Service Award Recipient 2013