1. Walter E. Walker
249 Happy Trail LocustGrove, GA 30248 waltwalk@hotmail.com Home Phone:(770) 898-5102 Cell:(478) 394-2823
Highly qualified Project Manager possessing over 20 years’ experience working in the Learning and
Development space in various capacities assisting Fortune 500 companies to achieve their Learning goals and
project deliverables.
Professional Experience
Xerox Atlanta, Georgia
Learning & Development Manager September 2011 - Present
Led a team of 3 contract project managers and 1 independent consultant assigned as staff augmentation
personnel to provide training coordination, logistics, project management services, LMS administration and
reporting, and classroom delivery to the Global Supply Chain (GSC) Sourcing organization of General Electric.
Resulting work covered 8 curriculums covering quality, commercial and manufacturing job roles along with
continuous updates to an ~1000 online library. Technical involvement included Level 2 administrative support
to ~330,000 Supply Chain employees using SumTotal, and Plateau LMS systems.
MC Strategies Atlanta, Georgia
Client Service Representative October 2010 – September, 2011
Level 1 technical support role troubleshooting customer issues involving the company’s LMS and
library of medical content. Responded to complex client inquiries, solving non-routine problems while
using independent judgment and discretion, and ensuring client satisfaction with products and services.
NCR Atlanta Georgia
Contact Center Agent January 2010 – October 2010
Provided Level 1 & 2 support and technical troubleshooting to a global community ~30,000 learners.
Established work procedures for internal helpdesk and provided OJT training to support team. Conducted
WebEx sessions and used Centra to support the scheduling and delivery of virtual based training that met the
needs of the content/program owners.
IBM (Spherion) Atlanta Georgia
System Management Specialist September 2007 – September 2009
Maintained and resolved Tier 2 issues according to customer SLA compliance for ~300,000 learning
community. Served as the principal interface between IBM Learning and supported business groups collection
requirements and provided consulting services within guidelines of existing contracts and service agreements.
Provided backup administration on services for SABA, Questionmark, SmartBuilder, IIS and other integrated
applications. Assisted Tier 1 staff in resolution streamlining through direct training and development and
testing of resolution documentation. Provide direct assistance to learners with configuration, access and other
Tier 2 issues.
Project Administrator Atlanta Georgia
State of Georgia – DHR/DFCS February 2005 – April 2007
Managed 2.5M federal grant to support learning centers located throughout the State of Georgia in support of
Social Services training programs for DFCS. Gave work direction to regional training center coordinators
located at selected technical colleges to support ILT and web-based training.
IT Training Specialist Atlanta, Georgia
LMS Administrator
State of Georgia – DHR October 2004 – February 2005
LMS consultant to Agency stake-holders and provided primary system administrator functions for ~25,000
learners. Implemented Agency wide rollout of enterprise SABA 5.2 Learning Management System (LMS).
Consulted with DHR business units to develop internal LMS processes/procedures. Administered LMS

2. Walter E. Walker
249 Happy Trail LocustGrove, GA 30248 waltwalk@hotmail.com Home Phone:(770) 898-5102 Cell:(478) 394-2823
organization segmentation and helped develop business processes and procedures for applications use.
Designed and developed e-learning courses using Dreamweaver, Captivate, and HTML. Responded to
internal/external technical support requests providing Level 1 & 2 technical support.
.
Facilities Coordinator Atlanta, Georgia
State of Georgia – DHR August 2002 – October 2004
Managed state training facility that included 6 classrooms and 1 computer lab. This facility supported the
training efforts for the Office of Human Resources Management and Development and 25 other DHR partners.
Director, Training San Jose, CA
& Professional Services
One Touch Knowledge Systems, Inc. November 1996 – February 2003
Managed all design, development, and delivery of customer technical training programs involving satellite
interactive keypad delivery and Internet/Intranet desktop multimedia communications architectures utilizing the
One Touch Knowledge Systems Interactive Broadcast Solution. Principal consultant for customer based
training on instructional design and course conversion processes using Satellite and Internet/Intranet delivery
platforms including studio design and construction.
Technical Coordinator – IDL Atlanta, Georgia
Southern Company September 1994 – November 1996
Managed the construction and operation of a state-of-the-art Interactive Distance Learning studio for the
Southern Company College in Atlanta, GA. This studio provided satellite delivered training programs to 50 of
Southern Company’s largest remote offices located in Georgia, Alabama, Florida, and Mississippi utilizing the
One Touch Knowledge Systems Interactive Broadcast Solution. Developed operational procedures and
processes for successful distance learning implementation of satellite delivered training programs over Southern
Company’s satellite network.
Competencies
Software
Adobe Dreamweaver, Adobe Flash, Adobe Captivate, All Microsoft Office products, Microsoft Project, All
Microsoft Operating Systems, THINQ/SABA Learning Management Software systems (5.2), Centra, MS
Strategies LMS, SumTotal LMS, Plateau, LMS, Salesforce, PeopleSoft, Pinnacle/Avid, Camtasia, HTML,
XML
Hardware
Digital multi-meter, oscilloscope, BETA/BETA-SP, cable testers, line amplifiers, patch panels, video switchers,
audio mixers, IFB, sync generators, routers, servers, data/video switches
Education
Ashford University BA Instructional Design February 2018
University of Phoenix on-line – Information Technology
Georgia State University, Atlanta, GA Senior, Completed 94semester hrs. – Communications Major
Kentucky State University, Frankfort, KY - Attended 1972 – 1973 No Major declared
Morris Brown College, Atlanta, GA - Attended 1971 – 1972 No Major declared