1. ABH I S H E K K AS H YAP
E-Mail: abhishekkashyap@gmail.com
Mobile: +91-9820943122
MANAGEMENT PROFESSIONAL
Project Management
“Nearly 14 years of rich experience in building responsive IT organizations that enhance customer experience and in
driving business growth & turnaround of business capabilities while ensuring availability of all necessary
application/service knowledge and documentation”
Location Preference: Pune
P R OFI LE S U M M AR Y
 Unique expertise in driving global programs / projects on multi-site facility set-up, including IT Infrastructure, Offshore
Development Center & Data Center and on migration of Data Center; impressive success in managing projects with high
level of complexity and/or risk
 Streamlined the activities pertaining to IT procurement of infrastructure components such as Databases, Licenses, Web
Applications Severs while leading system stability through enhancement/maintenance periods
 Proficiency in offering gamut of services ranging from enterprise solution architecture and best practices while resolving
high escalation issues and following up till closure
 Skilled in translating company business strategy into cost effective IT solutions; expertise in managing business demand
by balancing client delivery, internal revenue growth and effective risk management controls
 Efficient in ensuring security of all Oracle Databases; maintaining database constraints to ensure database integrity
 Excellence in monitoring the administration of all database objects and their performance and database performance
 Demonstrated excellence in identifying and managing technical projects necessary to ensure necessary service levels are
established and maintained
 Performed gamut of operations such as issuing of software licenses, security certificates and contracts with service
providers, managing strategic capacity, consumption and performance management which includes forecasting and
management based on business plans
 Dynamic, agile, resilient and flexible and builds strong relationships that contribute to highly successful outcomes; rich
experience of working in cross-cultural, multi-lingual and multi-time zone environments
S K I LL S E T
~ Project Management ~ Service Delivery ~ Consulting
~ Oracle Database Administration ~ Transition & Knowledge Transfer ~ Training & Development
~ Risk Management ~ Cross-functional Coordination ~ Team Building & Leadership
OR GAN I S ATI ON AL E XP E R I E N CE
Since Aug’08: Capgemini India Pvt. Ltd., Canada & Mumbai as Manager
Apr’07 – Jul’08: State Highway Administration (SHA) as Team Lead, USA Senior DBA
Aug’05 – Apr’07: Atos Origin, Singapore, Hong Kong & India as Team Lead, DBA
Jun’04 to Jul’05: ICICI Bank, Mumbai as Application / Database Administrator
Jun’02 – Jun’04: BPL Mobile Communications, Mumbai as Developer / Database Administration
Key Result Areas:
 Resolving various escalations and technical issues for the entire team
 Spearheading major signature programs from the stage of creating & managing budgets to keeping close track of
delivery related schedules and updating stakeholders
 Leading multiple interrelated large projects with respective schedules, scopes, costs, risks and resources; aligning
program goals with strategic direction and prioritizing various project initiatives
 Driving completion of projects within budgeted cost & schedule; ensuring project delivery is done as per agreed quality
standards; facilitating continual improvement in services for growth in revenue and profitability; consistently meeting
and exceeding SLAs and mentoring teams to deliver world class services
 Understanding business requirements of global customers and providing inputs to engineering teams on creation,
coordination & implementation of effective architecture & technology plans; interfacing with clients and managing
client relationships

2.  Providing leadership & guidance to Delivery Integration Teams and other alliance teams for their continued growth;
conducting annual reviews of staff; facilitating improvement in performance of all staff members
Accomplishments:
 Excellent track record of working at abroad locations like US, Canada and Asia Pacific for successful delivery of
Transition Project in Canada transition from onshore to offshore team (49 people), legacy systems old to new
environments for Loblaw Retail Company and also received recognition from the client for the same
 Played a pivotal role in reducing customer servicing
 Key role in taking initiatives to execute projects on time and within budget
 Initiated measures to ensure that applications are in line with requirements specified by clients
 Pivotal in organising programs such as Power Training, Knowledge Sessions to build competencies of teams / members
 Received additional projects on collaboration basis because excellent services and on-time deliveries of projects under
the supervision
 Actively suggested enhancements like virtualization, exchange online to improve the application performance
At ICICI Bank, Mumbai
 Bagged team appreciation for being the 2nd Best Team for putting in exceptional efforts for tuning of the application with
respect to front-end and back-end, which helped in saving time taken by the application and streamlining the process
At BPL Mobile Communications
 Formulated management information strategy to drive projected revenue for the organization based on the usage after
analysing usage pattern of subscribers to suggest predictive tariffs which in turn enhanced customer satisfaction
 Successfully developed Shell scripts to support existing system in place
CE R TI FI CATI ON S / TR AI N I N G
 EMP Certified (Internal to Capgemini – Equivalent to PMP)
 Information Technology Infrastructure Library Foundation Certified (ITIL)
 Oracle 10G Certified Database Professional
 Sun Solaris Certified Professional
 Oracle 9i Certified Professional Database Administrator
 IBM DB2 V9 Certified Database Administrator
 Oracle Certified Associate Developer Track
 Attended Oracle RAC training from Oracle Corp.
E DU CATI ON
 Masters in Information Management from MET, Mumbai University
 Advance Computing Diploma from NIIT Computer Institute, Mumbai
 Bachelor’s Degree from Bhavans College, Mumbai University
I T S K I LLS
Operating Systems: Windows, Virtualization, (VMs) UNIX (All flavours)
Databases: Oracle, DB2, SQL Server
ETL: Cognos
Languages: SQL, PL/SQL, Perl, Shell Scripts
Tools: RMAN, Loader, Grid, Dataguard, OEM, SharePoint, Microsoft Projects
P E R S ON AL DE TAI LS
Date of Birth: 31’03’80
Languages Known: English, Hindi, Marathi and Punjabi
Address: B-701, Abrol House, Evershine Nagar, Malad West, Mumbai 400064
Note: Please refer annexure for project details.

3. ANNEXURE
Project Details
Since Aug ’08: Capgemini India Pvt. Ltd., Mumbai as Manager
Project Details:
Title: Operations and Management of Datacenter Migration
Period: Since Apr’11
Role: Service Delivery Manager (Technical)
Team Size: 29
Location: India
Deliverables:
 Coordinating with cross-functional teams across US and Canada
 Offering technical expertise in identifying, assessing and developing effective procedures which meet business
requirements
 Dealing with high priority tickets and ensuring its closure and providing RCA detailing technical and process issues and
thereby ensuring they do not reoccur
 Devising plans for hardware / software / licence upgrades or migration activities for aligning to the compliant platforms
 Ensuring 100% compliance to defined Operations Management Support Process especially root cause analysis, proactive
communication with customer and closure of any open ended issues
 Preparing new proposals for the client for new developments which are cost-effective
 Scheduling weekly review meetings for discussing weekly issues, process updates, customer feedback and critical
activities in the pipeline
 Leading Project Manager in physical to virtual migration along with supervising all the activities
 Cultivating and maintaining working relationships with senior stakeholders of account or portfolio of accounts
 Monitoring internal and external application audits and audit issue remediation activities
 Administering and driving people management processes including career planning, training and certification and
employee engagement
Title: Migration of Legacy Systems of a Retail Giant of Canada- Legacy Systems including UNIX, DB,
Windows and Applications – Canada
Period: Aug’08 – Feb’11
Role: Onshore Manager / Transition
Team Size: 52
Location: Canada
Deliverables:
 Entrusted with the task of establishing and developing strong and collaborative relationships with the client and
implementation team
 Created project plan for the Off-shore team and offshore deliverables to onsite team
 Participated in the daily knowledge transfer to offshore team alongwith task allocation for completion
 Worked with client for the transition of support and formulated run manual for support and application team
 Constructed best practices and management methodologies for onshore and offshore team
 Translated complex technical concepts into meaningful business conversations
 Acted as a point of contact for the customer for all technical communication anticipating technical risks and
recommended mitigation and recovery plans
 Provided weekly presentation to client for the weekly work completion and activities planned ahead with key milestones
Apr’07 – Jul’08: State Highway Administration (SHA)
Title: Migration of Oracle Databases from 8i and 9i to Oracle Database 10G
Period: Apr’07 – Jul’08
Role: Team Lead, Senior DBA
Synopsis: The project included migration of Oracle Databases from 8i and 9i to Oracle Database 10G and
monitoring the performance of the application and inducting new application as per the business
team – USA.
Deliverables:
 Participated in creation of WBS, activity listing, scheduling and planning
 Conducted:
o Reviewing of change and incident management
o OAT / UAT of application and new developments

4.  Performed migration of databases from 8i and 9i to 10g Database after successful testing on development servers
 Configured alerts and agents on servers and Database grid control
 Prepared the back-up policy on the requirement provided by application team.
 Liaised with Oracle Corp. for their support as and when required
 Provided weekly update on the issues and concerns to Project Manager/SDM
 Generated monthly DB health and DB uptime reports
Databases: Oracle 9i / 10g, Oracle RAC
Operating System: Windows 2K3, Sun Solaris
Tools: Oracle Grid Control, Scripting, VERITAS (Net-backup), Sync Sort backup utility
Aug’05 – Apr’07: Atos Origin
Title: SCB Datacenter Migration
Period: Aug’05 – Apr’07
Client: Standard Chartered Bank
Role: Team Lead, DBA
Team Size: 16
Location: Singapore, Hong Kong & India
Synopsis: The project included consolidation of all applications to one single datacenter in Hong Kong which
was spread out all across Asia and Europe regions. Managed coordination, planning, designing,
organizing and rehearsing before actual implementation. The migration activity was performed in
parts considering the volume of data and criticality of the applications.
Deliverables:
 Rendered assistance for Oracle Databases and auxiliary for DB2 databases
 Managed onsite knowledge transfer to India for Oracle and DB2 (Problem history, technical know-how, migration, support)
 Developed knowledge management database
 Discussed POA with DBA of other countries (USA, HK & SG), scope of work with US & HK counterparts
 Mentored the gems monitoring team to configure and generate auto-alert tickets for databases
 Supervised migration of Oracle databases during the dress rehearsals and cutover as per the guideline provided by SCB
 Provided weekly update on the concerns to India SDM
 Monitored day-to-day activities of databases (Statspack report & vulnerabilities)
 Well familiar with ITIL / CSDM process and quality processes
 Devised plans and implemented patches provided by Oracle (every 3 months)
 Created and submitted Root Cause Analysis / Incident Report