1. Jennifer J. Whipple
Objective: To secure a position that utilizes my extensive experience with business and system analysis as well as
my system administration skills for Blueprint Requirements Management Software and Macess EXP.
Experience: Jun, 2013-Present TD Bank, NA Mt. Laurel, NJ
Project Manager, VP – US PMO BA Center of Excellence
 Support and mentor Business Analysts and Project Managers in U.S. for multiple projects
 Train and support 100+ users in Blueprint Requirements Management Software
 System Administrator for Blueprint
 Build and maintain Blueprint business architecture
 XML programming of output templates for Blueprint
 Manage communications as well as build and maintain intranet pages for our department
 Provide Peer Reviews of Business Requirement Documents as well as work in Blueprint
 Create and document processes, standards and methodologies
 Create and maintain enterprise repository of Business and System Requirements for reusability
 Member of EPMO committees to develop and improve enterprise methodologies and templates
May, 2010-Jun, 2013 AmeriHealth Mercy Family of Companies Philadelphia, PA
Lead Business Analyst – EPMO, Practice Management Department
 Support and mentor 30-35 Business Analysts within the PMO
 System Administrator for Blueprint Requirements Center (RC) software in use by Business and
Systems Analysts
 Establish best practices in usage of Blueprint RC for analysts to manage requirements, process
flows and use cases
 Conduct peer reviews on content of Business Requirement Documents to assure standards met
prior to delivering to customers
 Develop and maintain enterprise library of reusable Process Flows and Business Requirements to
be used by all analysts for all portfolio projects
 Contribute to methodology and standards set for business analysis and project management
 Provided expertise for Macess workflow application and the Process Director tool
Oct, 2008-May, 2010 Cariten Healthcare, a Humana Affiliate Knoxville, TN
Systems Analyst Consultant - TekSystems
 Part of team responsible for successfully implementing, managing and supporting Macess
 Responsible for Business Analyst and Project Management roles for multiple initiatives
 Composed user documentation and training material
 Streamlined existing processes with automated solutions
 Created universal Service Form that replaced 11 being used by multiple departments
 Converted Appeals department from paper to an electronic process in Macess workflow
queues
 Converted Claims Reprocessing Unit to electronic process in Macess workflow queues
vs. working from spreadsheets
 System Administrator for Macess
 Configured Service Forms including prompts and workflow mapping
 Added and maintained all aspects of tables and forms within Macess Admin Module
 Configuration of Doc-Flo Regions and Queues
 Corrected and formatted style sheets used in E-Doc Template function of Macess (XML)
 SQL Server and data analysis
Sep, 2005-Oct, 2008 Humana, Inc. Louisville, KY
Systems Analyst Consultant - TekSystems
719-349-0127 (cell)
JWhipple1972@gmail.com

2.  Integral part of team responsible for implementation of Process Director in Macess EXP (workflow
solution) for use by Account Installation Departments
 Gathered and maintained business requirements
 Responsible for entering and changing requirements in Access DB and 4 Macess EXP
environments (QA, Regression, Test and Production)
 Helped design system to meet requirements
 Provided technical specifications and requirements to IT team for Process Director implementation
 Macess EXP System Administrator
 Configuration of Service Forms and workflow mapping
 Create and maintain prompts and prompt list values
 Configuration of classifications used in Doc-Flo and Process Director Queues
Jan, 1999-Apr, 2005 Gentiva Health Services Overland Park, KS
Business Project Lead
 Member of BDO Project team tasked with developing software replacement for 200+ offices
nationwide (Hand-picked by Vice President to join team of 5 total members)
 Worked as liaison between operations and IT Department
 Identified business needs, gathered documentation and specifications required by IT Department
 Software Testing including developing Test Plans and scripts
 Ensured quality deliverables on time and within budget; Managed scope of work and objectives
 Coordinated schedules and budgets with programmers, operations, vendors, executive
management, finance department (ROIs) and procurement department (RFPs)
 Managed and lead project that implemented IVR technology in multiple field offices nationwide
 Prepared training material and conducted training sessions; primary support for field offices
Oct, 2001-Jul, 2004 Concorde Career Institute Kansas City, MO
Instructor - Insurance Coding/Billing Specialist Program
 Instructed evening classes for adults on:
 Medical Coding – ICD-9, ICD-10 (introduction), CPT-4, HCPCS, CDT-4
 Medical Billing and Collecting
 Medical Software (Medical Management)
 2003 – Dependability Award
Education: 1990–1991 Barnes Business College Denver, CO
Business Administration Program
Skills:
 Very strong verbal and written
skills
 Meticulous with details and
organization
 Self-motivated and productive
without supervision
 Solid leadership skills
 XML Programming
 SQL Queries
 SSRS Report design
 Blueprint Requirements Management Software
System Administrator
 Macess EXP System Administrator
 MS Office, MS Visio, MS Project
 SharePoint