Deborah Eggers has over 30 years of experience in management and communication roles at Mayo Clinic. She has a proven track record of planning, executing, and managing programs and teams of all sizes. Her experience includes roles managing office operations, event coordination, and supervising teams for the American Cancer Society and various departments at Mayo Clinic. She has strong skills in project management, building relationships, managing multiple projects, and thriving under deadlines.

1. DEBORAH A. EGGERS
401 Margaret Street, NE Chatfield, MN 55923 Cell: 507.696.6638
eggersdeb1@gmail.com
PROFILE
Results driven self-starter with 30 years of progressive management and communication with large teams across Mayo Clinic. Proven
record of planning, executing and managing programs for teams of all sizes. Recognized by peers for creating optimal results by
building relationships with internal and external clients, managing multiple projects at one time and thriving under deadline.
PROFESSIONAL EXPERIENCE
American Cancer Society, 2900 43rd
Street, NW, Rochester, MN 55901
August 2014-to Present
Midwest Division Event/Office Senior Coordinator
Responsible for performing activities to ensure division offices are opened and staffed to serve the customer in
their respective communities as well as perform activities to support a portfolio of distinguished and/or community events.
Responsibilities include but are not limited to: mail management, general office operations, office volunteer management,
donation/income processing, general event support, event materials & product support, data entry, standard reporting and manager to
a team of office & event support staff. Adjustments; act as point of contact for finance deposits, assist with inquiries related to
income processing.
• Create bank night kits: batch forms, accounting packets, log, bank bags, and income
processing materials, night deposit keys
• Provide office communication support, office e-mail groupings, office information in the
Cancer Resource Connection
• Provide Siebel service request support, handle and manage as assigned, reassign to the
appropriate staff person as required
Event Support:
• Create event related materials including but not limited to: invitations, RSVPs brochures,
posters, letters, programs, certificates, and name tags,
• Provide event material support; ensuring appropriate accounting; order event related
supplies (awards, brochures, apparel, invitations, promotional products, luminaria,
incentive prizes. team captain packets and sponsor packets)
• Prepare event correspondence and mailings, meeting invitations; manage RSVPs;
maintain contact lists.
• Provide general event support: maintain locations, dates and times for events with SSBC,
participant registration, small game of chance license, ticket purchasing , insurance
process (certificates of insurance), event related inquires (SRs, phone, walk-ins), auction
process (auction items coordination, volunteer training, payment, etc.)
• Support data entry to include: income, expenses, sponsorship, committees, sponsors,
survivors, post event data etc. into Siebel, EMT, Greater Giving
• Provides day of event support as approved and within policy to include registration,
check out, setup and take down of equipment (computers, printer, etc.) onsite donation
processing.
• Pulls reports to support events, review reports as needed, follow up on data quality or
content concerns; compile and summarize data to meet specific event needs. Manage
specific data (i.e., registrations, donations, previous YTD information, lapsed participants,
team leader reports, etc.).
• Setup/compile information on high end events including bid forms, bid paddles, and
accurate seat assignments &charts within Greater Giving.
Supervisory Support:
• In partnership with the Senior Manger Division Support Services coaches and develops a
team of office & event support staff to meet the needs of assigned event portfolio.
• Along with supported office & event staff provides feedback on performance.
Approves staff eTime, T&E, and Society Mart orders for direct reports; in coordination
with the Senior Manager Division Support Services manages staff PTO and backup
coverage.

2. Mayo Clinic Rochester, 200 1st
Street, SW, Rochester, MN 55905
1986 to 2013
Department of Public Affairs
2006 to 2013
Operations/Office Manager
Key member of Public Affairs team with a focus on office operations that included planning, coordinating and implementing
department objectives. Served as the primary resource for facilitated project management while leading a multidisciplinary team
focused on problem solving, team collaboration and activities related to the Department of Public Affairs. Directed and executed
initiatives for a fast-paced, growing department where internal/external communicators and issue experts advanced branding, business
and organizational objectives through traditional communication and social media tactics to build national preference for Mayo Clinic.
• Enhanced employee satisfaction from 69% to 92% (by way of employee survey results).
• Used social media platforms (Facebook, Twitter, and Yammer) to advance communication.
• Developed and implemented job tier for consultant staff, resulting in growth and development.
• Centralized external client activities by ensuring manager/contractor accountability, created a repository database to store
legal contracts and streamlined invoice processes.
• Created department process for a central approach to staff recruitment.
• Key player in financial management for the department. Consolidated 33 million or 21 account units to five account units.
Served as the resource for financial database by providing monthly financials and yearly budget planning.
• Supervise a team of 20 Administrative Assistants.
• Triaged phone calls and questions for Chief Marketing Officer.
Department of Laboratory Medicine and Pathology
2003-2006
Office Manager-Medical Secretaries, Administrative Assistants and Office Support
• Operational support for day-to-day activities of secretaries.
• Daily interaction with lab physicians –Clinical & Research.
• Daily interaction with department leadership.
• Recording secretary for Department of Laboratory Medicine (DLMP) Clinical Practice Committee.
• Member of DLMP Space Committee.
• Member of Laboratory Move Task Force.
• Process and improvement resource for document control.
Department of Financial Services
1999-2003
Patient Account Services Representative
• Served as a financial resource for Mayo Clinic patients & employees by developing a thorough understanding of patient
billing and “soft” collections.
• Primary resource for research accounts and providing payment plans for our customers.
• Process, calculated & analyzed financial applications for hardship accounts.
• Worked directly with Development (VIP) patients to ensure integrity of their statement & collection activity.
• Use dialer system for mechanism of payment collections.
• Honored for collection efforts and client satisfaction.
Department of Telecommunications
1996-1999
Assistant Supervisor, Mailroom and Telephone Office
• Assistant Supervisor for 30 employees, coordinating the daily activities of the Hospital Telecommunication Specialists and
Mail Clerks.
• Provided verbal and written feedback for Performance Appraisal, Corrective Action, and Union Grievances.
• Responsible for assisting with the initial training and quality control, console and computer skills.
• Completed timecards for subordinates and prepared weekly schedule according to Union Contract.
• Created presentation for Hospital Sponsorship Review Board.
• Assisted with call volume (internal/external), physician pager redirection and call triaging processes.

3. Department of Cardiology
1986-1996
Assistant Supervisor, Cardiac Monitoring
• Responsible for supervising 13 directly and 26 indirectly Cardiac Monitor Technicians.
• Developed informational packet with Cardiac contraindications, side effects, and special notations.
• Assisted in re-writing job descriptions, presented to the Job Evaluation Committee.
• Prepare weekly scheduling and timecards for 39 employees.
ADDITIONALACCOMPLISHMENTS
Department of Public Affairs
Operations/Office Manager
HICS Katrina Deployment Team
Public Affairs Employee Orientation and Web Page Redesign
Public Affairs Employee Recognition Team
Public Affairs Crisis Team
Public Affairs Conflict of Interest-Business Relations Team
Public Affairs Freelance & Press Call Database
Public Affairs Sponsorship Board Review
Public Affairs Consent Forms Project Lead
Public Affairs External Contractor Coordinator
Department of Laboratory Medicine and Pathology
Office Manager
Department of Laboratory Medicine and Pathology CPC Secretary
Personal
Photographer
Musical Theater
Board member, Wits End Theater, Chatfield, MN
Olmsted County Victims Service Advocate
**References upon request