Samir Nakhla has over 15 years of experience in financial services including as a client relationship manager, financial planner, and customer service roles. He has qualifications including a Bachelor's in Computer Science and an Advanced Diploma in Financial Planning. His skills include client relationship management, financial planning, data analysis, and proficiency in various software programs.

1. C U R R I C U L U M V I T A E
Samir Nakhla
44 Wainewright Avenue West Hoxton, NSW 2171
Home: 02 98266557
Mobile: 0401 689 949
E-mail: samirnakhla@hotmail.com
Member of the Financial Planning Association (FPA)
Education/Qualifications
September 2014 Completed Investment Planning 2, Principles of
Advanced Estate Planning & Principles of Advanced
Taxation Planning from the Advanced Diploma of
Financial Planning
26 May 2011 Completed PEP workshop on 26/05/2011
May 2008 Completed Diploma of Financial Planning PS146
2000 – 2002 Bachelor of Computer Science
Monash University – Clayton Campus
1999 Bachelor of Computer Science
1st
Year Victoria University – Footscray Campus
Demonstrated Key Skills
 Applied an analytical approach to problem solving both in the preparation of
financial statements and in their use to assist in decision making
• Proven leadership skills as a result of work experience as a petrol
manager at Woolworths
 Clear understanding of the Accounting cycle, as well as advanced Excel skills
 Identification and collation of information from a wide range of sources,
including computerized databases
 Highly developed interpersonal skills strengthened through retail and
customer service experience
 Highly proficient in Microsoft Office, MYOB, Windows 2000 and XP, as well
as other programming languages such as Java, C, C++, Visual Basic, Perl,
JavaScript, Unix and Cobol
 Worked co-operatively in project teams, facilitating effective contribution of
team members in order to gain maximum results and provide a creative
approach to problem solving
 Broad factual & working knowledge of business banking products, as well as
technical skills including Relationship Builder, Service Online and Genesis
software
 Ability to understand and retain product specialist knowledge
 High level intercultural skills attained through extensive travel, study and living
abroad

2.  Proficiency in Database Management Systems such as SQL, Oracle 8.0
 Conversant in the terminology and competent in the use of modern office
technologies such as Word, Excel, Access, Front Page and PowerPoint
 Proficiency in the use of electronic communication tools including email, the
Internet, and electronic calendar, as well as antivirus applications
Employment
PSK Financial Services (Charter)
08/2013- Current
Client Relationship Manager
Responsibilities:
• Build and maintain client relationships. Always keep in touch with clients
such as informing them about the progress of their SOA
implementation.
• Implementation of advice strategies on platforms. Timely
implementation process and not delaying progress of implementation
and progressing things without delays.
• Ensure appropriate and timely follow up with clients. Keeping clients
informed as soon as possible and asking them for extra requirements
as soon as possible.
• Respond to clients needs and requests efficiently. For example if a
client asks for a withdrawal form, we need to send it to them as quickly
and efficiently as possible attached with an ROA within an accepted
deadline and not leaving it for weeks or months.
• Prepare ROA on behalf of the advisers for different scenarios such as
rebalancing, withdrawals….etc. It needs to be done as accurately and
as efficiently as possible.
• Discuss different strategies and scenarios with the adviser to ensure
the best strategy is implemented and to ensure the best outcome for
the client.
• Take ownership of tasks and follow through to completion.
• Being pro-active to identify discrepancies with client date and taking
ownership to correct.

3. • Maintain the XPLAN database to achieve accurate reporting tools for
management as well as up to date information for Paraplanners as well
as for doing Reverse Fact Finds.
• Accurately complete all transaction forms with client details such as
withdrawals, switches, Ben forms…etc.
• Ensure that all relevant compliance standards are met and diligently
recorded where applicable. Good examples of that are to make sure
that current versions of FSG are provided to client and if not supply
them with one, also including Fund Profiles with SOA's, current
versions of PDS's ..etc
 Ensure effective diary management for relevant Adviser. Always
monitoring the Adviser calendar and making sure that appointments
don't overlap. Also making sure that time is allowed for travel if applies,
appointments durations are sufficient.
 Collect questionnaires and assist clients with questionnaires when
required and help them to make it an easy task for them.
 Leverage the relevant Adviser where possible by managing client
enquires and problems on behalf of the adviser.
 Prepare all correspondence, letters, memos and reports on behalf of
the Adviser.
 Manage the formatting and finalisation of financial documentation and
Statements of Advice on behalf of the Adviser.
 Arrange/ organize client meetings for the relevant Adviser and
establish/ prepare files for meetings and client reviews.
 Lodge client paperwork with designated resource and track until
completed.
 Send third party authority on behalf of the Adviser to the external
fund(s) and then perform the Data Analysis on behalf of the Adviser.
 Prepare Paraplanning Requests and liaise with the Paraplanning team
to ensure smooth preparation of Statements of Advice and also
prepare the current and new fees for the different types of platforms
using the platform calculators.
 Help the Adviser in dealing with Deceased Estate clients as well as
liaising with the client and the external funds and be the first point of
contact.

4. AMP Financial Planning
08/2010- July 2013
Specialist Coordinator
Responsibilities:
 Assist planners with the completion of activities in the practice including
booking appointments, completing data entry and following up client enquires
 Help some of the Financial Planners in the centre with different types of
strategies as well as product information in regards to superannuation and
insurance
 Send the third party authorities to different external funds & ring them back to
collect information on behalf of the Planner
 Collect all the information from the external funds, perform a product
comparison through Chant West & also help with the Reasonable Basis of
Advice
 Prepare insurance quotes on behalf of the Planners for different insurance
companies & product providers
 Attended Fact Find meetings as well as presentation meetings & discussed
the strategies straight after the meetings and took the initiative to recommend
products with the help of the Financial Planner & that helped me a lot to learn
new skills & techniques and to advance my knowledge & skills
 Prepare paraplanning requests on behalf of the Financial Planners in the
centre & make sure the strategies are clear & the Fact Find is complete with
all the information on it & make sure that the latest FSCG is provided to the
client during the meeting
 Work together as a team & on several occasions I took the initiative to cover
reception at lunch times as well as ask other members of the team for tasks
that I can complete on their behalf if my workload is light
 Initiate EasyLodge from Coin/ Planner Portal
 File management- maintenance of client files (including Coin),
correspondence and other material so information can be easily retrieved
 Assist in the lodging and follow up of new business on behalf of the Financial
Planners

5.  Assist with the education and communication with planners on operational
procedures, influencing their behaviours and increasing adherence to the
procedures
 Assist with data entry into planner related systems such as Coin, internal
Training Register
 Assist in collating and distribution of marketing material for the FPC
 Provide assistance to other FPC business functions when requested
 Responsible for managing application/ product follow ups
 Prepare Word, excel and Powerpoint documents as required
 Respond to day to day client enquires relating to non advice issues
 Monitor the daily appointment schedule for planners, ensuring commitments
are met or dealt with appropriately and the relevant parties are prepared for
all meetings and events
 Manage delivery of ad-hoc practice activity as delegated by the Planner
State Super Financial Services
08/2007- 04/2010 (left due to travelling overseas)
Senior Client Service Adviser (Junior Planner)
Responsibilities:
 Provide advice to clients over the phone/ face to face and recommending
strategies & advice that matches their goals & objectives.
 Follow up with clients on a regular basis to see if there are any changes to
their circumstances that affect the advice that was provided previously.
 Support financial planners in writing the Statement of Advice, and helping with
some strategies such as Cash Out Relodge, Government Contribution…etc.
 Provide Limited Personal Advise using the COIN software to members of the
ARIA as well as STC to maximize contributions in a tax effective manner, as
well as discussing over the phone strategies such as Salary Sacrifice,
Government Co Contribution & CAPS, Asset Allocation strategies,
Preparation for Retirement Strategies, Transition to Retirement Strategies
(TRAP) & performing compliance checks on submitted Statements of Advice.
 Respond to all client enquires in person, by telephone and through written
correspondence.
 Pre-verify all client transactions are complete prior to processing, and follow
up outstanding items in respect of clients’ files and transaction documents.
 Support financial planners by preparing client files for appointments, monitor
clients review status and provide other administrative support to planners.
 Maintain daily, weekly and monthly statistical records of work processed.
 Maintain client files regularly to ensure integrity.
 Attend seminars and client briefings as required.
 Train new staff members joining the organization to get familiarity with the
different types of software as well as client interaction.
 Preparing and printing CARS Report, Daily deposit report and other reports in
the absence of the supervisor.
 Follow up superannuation rollovers.

6.  Work in a team environment by developing and maintaining professional
relationships with colleagues that support the achievement of team goals and
objectives.
 Assist in management of HNW Client Portfolios, as well as listen to client
enquires, so as to build a strong relationship with HNW & engage prospective
clients in conversations so as to generate revenue for the company by
booking them appointments with financial planners.
 Receipt of customer feedback and follow up, action and recording of
complaint resolutions & send it to the complaints mailbox.
Westpac Banking Corporation
09/2005- 08/2007
Customer Service Representative 2 (Tier 2 Accreditation)
Responsibilities:
• Fulfil customer needs and enquiries by providing a superior service that
includes welcoming them professionally and personally on their arrival,
following the Westpac Sales Processes and asking specific questions to truly
understand their needs. Inform customers about products and services
highlighting alternative channels or arrange referrals to Business Partners.
• Proactively engage customers at every opportunity to identify both their
immediate and longer term needs and discuss possible options and solutions.
• Have a passion for customers and improve their branch experience by
focussing on improving the drivers of that customer experience, being as
follows:
o Maintain a sense of urgency to service customers and reduce queues
o Have up to date knowledge of products and procedures
• Team Building: Build great relationships with team members within the
immediate team and across other teams in BCB and Westpac. Coach other
team members, particularly CSR1's and share thoughts, ideas and feedback
with all team members, celebrate successes together and work closely and
constructively to meet all challenges in delivering a great customer
experience.
Rewarding Success: Westpac Excellent Achievement Certificate for a number
of months in exceeding sales targets with the Westpac products

7. Westpac Banking Corporation
04/2005 – 09/2005
Customer Service Representative 1
Responsibilities:
 Front-of-house reception role sometimes required; involves welcoming and
providing assistance to arriving customers and directing them to the right
direction
 Back office clerical jobs including filing, data entry, updating accounts and
generating large cash transactions reports on a regular basis to meet branch’s
future auditing requirements
 Gained valuable knowledge and experience pertaining to the bank’s systems and
policies
Safeway Petrol (Woolworths)
02/2000 – 04/2005
Cashier/ Customer Service
Responsibilities:
 Maintain high level of customer service by listening, understanding and fulfilling
their needs
 Cash Handling & performing store reports
 Customer enquiries & answering phones
 Authorisations, controlling petrol prices
 Replenish stock
 Emailing daily petrol sales, data entry
 Preparing & filing all invoices and paperwork
 Selling products to customers as well as promoting items to attract customers
 Interact with other team members to solve customer issues
HIGHER DUTIES
• Relief Petrol Manager
Period: 04/02/2003 – 08/03/2003
Period: 09/01/2005 – 12/02/2005
Interests/ other Activities
 Email, chatting & using the World Wide Web
 Watching American action movies
 Travelling to various places such as UK, Switzerland, France & Malaysia