Bhargav Masineni has over 7 years of experience in hospitality and customer relations. He has held roles such as Front Office Supervisor, Lobby Manager, and Front Office Manager at various hotels. Currently he works as a Team Leader providing accommodation solutions to clients like Accenture and I Gate. He has a strong track record of achieving targets, streamlining teams, and handling escalations. Bhargav is pursuing an MBA in Marketing and IT and holds a BHM degree, with various academic and extracurricular achievements.

1. Curriculum Vitae
Bhargav Masineni.
Email ID- Bhargav.masineni@gmail.com / Bhargav.masineni@Linkedin.com
Contact No. +91-9989049103/7386120302.
Career summary
07 years of experience in field of Hospitality (Hotels, Travel solutions expert and Customer
Relations).
Successfully lead the team of travel professionals at different parameters to achieve given SLA and
preventing escalations.
Experienced with various techniques to handle escalations.
Ability to maintain and motivate the team for the success of the organization.
Skills Set
Analysis and forecasting.
In-depth CR knowledge and Mobility solutions.
Cost cutting practices.
Task oriented and Keen observer.

2. Key Responsibilities Handled
Excellent commanding skills and high communication strength.
Personal yet professional relations with all level managements and clients.
Extended arm support whenever company may require.
Assigning work and monitoring the work flow with mails in.
Interacting with clients & Taking feedback from them. Discuss the same with higher authorities.
Understanding the staff ability and utilizing them at right place to enhance organizational growth.
Time management and sense of urgency. Duty Rota. Training my staff. Risk Management.
Preventing escalations. Handling them if any in case.
Coordinating with other departments for the smooth functioning of the show every day and daily
briefing. Enhancing revenue to company from the source points.
Enhancing conversion figures to try achieving 100%. Case handling and resolving.
Employers & Positions Held
Worked with The Central Court Hotel as Front Office Supervisor. {July 2010 – Jan 2013}
Was Associated with Katriya Hotel & Towers as Lobby Manager. {Jan 2013 – Jul 2013}
Served for My Bliss Hotel as Front Office Manager. {Jun 2013 - May 2014}.
Now, working as a Team leader in Corporate Solutions Redefined since May 16th
2014 for clients
like Accenture, I Gate, etc. providing them accommodation solutions under cost cutting parameters.
Achievements

3. Achieved targets every time monthly by 30%.
Stream lined the team according to process.
Very less escalations raised in the shifts I handled.
Many appreciation and tokens of benefits enjoyed.
Academic Qualification
MBA in Marketing and IT (Exams will be completed by Jun 13th
2016) in Horizon college under OU.
BHM in Green fields college under OU. Gained A Grade.
Hotel operations under Board of Intermediate, Hyderabad with A grade.
Extracurricular activities
Won 2nd
prize in district level dance competition held in Bellary.
Stood 9th
in the Osmania university academic exams in degree.
Secured 1st
prize in budding hospitality competition held in college.
Got 1st
prize in shuttles singles competition and stood runner up in doubles organized by our college.
Personal Details
Date of Birth: 29th
Oct 1989.
Languages Known: English, Hindi, Telugu and Kannada.
Residence Address: 10-109, Boduppal, Hyderabad. 500092.

4. Place: Hyderabad.
Date: 10th
Jun 2016.
Signature: Bhargav Masineni.