Noor Mohammed Shaik is pursuing a BBA degree and has 9 years of experience in hotel reservations. He has worked at several hotel chains in India and Oman, most recently as a Reservations Supervisor. He is looking for a new position that allows him to use his interpersonal and analytical skills. His experience includes handling inquiries, exceeding sales targets, monitoring competitors, and maintaining systems. He is proficient in Windows and MS Office and has received awards for customer service excellence.

1. NOOR MAHAMMED SHAIK
CAREER OBJECTIVES
To work with professionally managed organizations with multi disciplinary terms that
will enable further my interactive personality to the utmost use of the industry needs
and demands.
TOTAL YEARS OF
EXPERIENCE : 9 Years
PERSONAL INFORMATION:
Mobile No. : +968 8712150232
Marital Status : Single.
Nationality : Indian.
Date of Birth : 23/04/1986
Dependents : 04
Languages Known : English, Telugu & Urdu.
E-mail ID : nms10055@gmail.com
Address : Flat No. B II
Beside Greenview

2. Apartment
Leela Nagar Dead end
Ameerpet, Hyderabad
EDUCATIONAL QUALIFICATIONS:
 I am pursuing my B B A from I C F A I ,
#52, Nagarjuna Hills, Punjagutta, Hyderabad,
Andhra Pradesh, INDIA.
Web site:
www.iutripura.e
du.in
Done my Intermediate from S A V Junior College,
(Affiliated to Board of Intermediate) Kutagulla,
Anantapur, Andhra Pradesh, INDIA.
Completed my Schooling from Z P High School,
Patnam
Andhra Pradesh, INDIA.
TRAINING , EXPERIENCE & CURRENT POSITION
 Worked as a Reservations Supervisor at Park Inn By Radisson Muscat, Carlson Rezidor
group of Hotels, from Apr 2015 to March 2016.

Worked as a Reservations Officer and got promoted as Supervisor in Crown Plaza Resort
Salalah, IHG Group of Hotels, from Jan 2011 to July 2013

3.  Worked as a Reservations sales Agent in Westin Hyderabad Mind space, Starwood
Group of Hotels, from July 2009 to Nov2010.

Worked as a Reservations Executive in Katriya Hotel & Towers, Hyderabad from Sep 2007
to June2009, exclusively marketed by VCI Hospitality Ltd.

Worked as a Reservations Executive in Hampshire plaza, Hyderabad from Dec 2007 to
July2008.

Worked as a Front office Assistant in Sitara Hotel, Ramoji Film City from Nov 2005 to Dec
2007.
Undergone hospitality Training for 3 months in Sitara Hotel, Ramoji Film City.

Job Responsibilities:
As a team member of Revenue, I am responsible to maintain effective communication on
all reservations made to ensure smooth and efficient service delivery, whereby my role
will include key responsibilities such as:
 Ensure all guest enquiries are handled professionally, providing callers with
comprehensive information regarding hotel services.
 Aim to gain market share and exceed all set revenue driven targets
Communicate and support the sales team on a regular basis
Study the competition market on the basis of rate on high and low demand period and dothe forecasting.
 To ensure company systems and procedures are followed
Encourage team to use effective up selling techniques wherever possible
Maintaining group tracker to analyze the businesses lost and confirmed.
Closely monitor competitive pricing and understand impact of relative pricing decisions onproperty performance.

Revenue Skills :
Fair knowledge in understanding and analyzing pick up trends

Fair knowledge in identifying the trends of business.

Fair knowledge in recognizing the events that impact demand
Fair Knowledge in maintaining demand calendar which contains the following
information :

Rev PAR last year
Groups or events last year
 Demand level indicator last year (High, Medium,
Low, Distressed)

4. Demand level indicator this year
Bank holidays
School holidays
Exceptional demand Indicators
 Fair Knowledge in identifying the market mix for the hotel.

Fair Knowledge in Making SWOT presentation for the hotel.

Fair knowledge in finding fair price for the hotel by utilizing the revenue tools like Travel
Click, Price Optimization and SWAP.

Fair knowledge in mainting rates, inventory on PMS , GDS, Website as well as TPI’S.
 Fair knowledge in examining the market dynamics and accordingly formulating the
strategy for the hotel.
 Fair knowledge in preparing forecasts for 03 months as well as monthly.
 Fair knowledge in tracking rate sensitivity in the market.
Strengths
 Analytical skills

Quick learner

Hard Working
TECHNICAL SKILLS
 OS Platform :
Windows 2003 &
Windows2007.
 Packages : Opera5.3 and MS Office.
OTHER INTERESTS:
 Reading


5. Stock Market
AWARDS & ACHIEVEMENTS:
 Awarded a certificate twice for being Great as part of Celebrate Service
Champion program by IHG Hotels at Crown Plaza Salalah, Oman.
 A Silver certificate was awarded in the recognition to the excellence of score
98 % in IFH mystery reservation call system for delivering highly
commendable service from Starwood Hotels & Resorts.
 Best attendance award from Dolphin Hotels Limited.
I hereby declare that the information mentioned above is true to my knowledge
Thanking you,
With regards,
Date: / /2016 Noor Mohammed Shai