Susan Keddy has over 15 years of experience in human resources and administrative roles. She has extensive experience processing payroll, benefits, new hires, and terminations using systems such as ADP, Winteam, and AS400. She also has experience handling HR compliance, employee relations, and training. Previously, she worked as a pension specialist researching service histories and calculating pension benefits for AT&T plans.

1. Susan Keddy
Susan Keddy
19 Miles Ave, Westminster, MA 01473
e: Susan.keddy19@gmail.com
c: 603.521.2151
SUMMARY OF QUALIFICATIONS
Computer: Gmail, Microsoft Office, web navigation, troubleshooting, 10 key, hr tracking software, Verisign,
Siebel, Karma, Oracle and DOS-AS400. GoToMeetings and Webinars.
Finance: credit card fraud, auditing, research, billing, accounts receivable, banking, AT&T client specific net
credited service calculations for pension, Hanover pension plans, primary contributor to Six Sigma Black Belt
Project.
Human Resource: Payroll applications—ADP, Winteam, Infinisource, AS400. New hire processing, CORI,
background checks, multiple hr tracking software, interviewing, Unemployment claims, hiring, recruiting,
training, review/audit and update health and welfare plans, review/audit and update I9’s.
EXPERIENCE
US Security Associates Inc (9/5/2014-present) –Administrative Assistant to Operations Supervisor
 New hire processing: e-verify, new hire folders, CORI/background checks, new hire paperwork and online
processing—including mandatory testing. Entering new hires in ADP/Winteam with direct deposit and tax
information. Update/maintain applicant tracking software; follow up with candidates and new hires to complete
their files. Uniform fitting.
 Compliance within corporate ISO900 and government documents and regulations.
 Creating reports to clean up erroneous data. Cleaning, organizing, shredding, and miscellaneous projects.
 Receiving and verifying incoming payroll sign in sheets. Correct and process adjustments for pay issues.
 Preparing and sending payment requests for billing and invoices for the branch.
 Preparing and explaining open enrollment to employees. Working with the outside benefit vendor. Assist
employees in understanding the benefits the company offers and translating the documents provided.
 Termination processing in ADP/Winteam. Ensuring the documentation is correct for employee files for
future UI claims or court cases.
 Calculate and maintain all sick leave time and referrals manually for all 200+ employees.
 FMLA, Workers Compensation cases, Unemployment claims, Employee verifications, and help branch
manager and Operations Supervisor keep abreast on current HR laws.
 UPS: invoices, uniforms, documents, checks, and supplies.
 Order and maintain supplies for the office, including any corporate documents.
 Fielding all calls for the branch.
 Training other Administrative employees – for our and other branches.
 Setting up and tracking for all mandatory training for all employees via Excel spreadsheet using reporting
data.
1AAuto, Pepperell, MA (Nagler) 3/18/2014-5/28/14 – HR Coordinator
 New hire processing: payroll entry, e-verify, creating new employee folders, and training new employees in the
timekeeping systems.
 Termination processing; sending terminated employees a letter with their Cobra and benefit information.
 Created a presentation of benefit options and presented to new hires at open enrollment. Inputed employee
benefits and answered employee questions. Worked closely with the benefit broker and outside benefit vendors.

2. Susan Keddy
 Audited benefit invoices for payroll to verify the correct employees and benefits were being charged using
 Reporting on payroll and time tracking software.
 Working on system issues and EDI problems with vendors and brokers.
 Employee relations issues: disciplinary actions, implementing polices, questions on handling reduced
workloads for worker’s comp, timekeeping, PTO, monitoring employees for overtime and long lunches, etc.
 FMLA, Workers Compensation, Unemployment, exit interview, etc.
 Maintain multiple spreadsheets: leaves, perfect attendance, years of service, birthdays, etc.
Hanover Insurance (Veritude/Dextry’s), MA 2/25/08-3/31/11 – contract employee
Benefits Specialist/Special Projects
 Review, Audit and Maintain employee pension plans in twice yearly census reconciliation. Correct personnel
data and benefits using hard copy files, as well as historical data files. Work with outside vendors to rectify
discrepancies.
 Creating and researching employee benefits through Service Requests to be sent to the record keeper for
correction. Creating documentation of errors to be fixed in the record keeper’s database.
 Miscellaneous data entry: filing, mail merge, letter writing, mailings to participants, PDF/fax creation,
organizing/printing and copying files and input College Recruiting Database into Access.
 Audit Payroll/time entry. Review time entry of employees for flaws in the system.
 I9 Project – Took lead on this project, cleaned, reviewed and corrected I9 paperwork. .
 Testing open enrollment. Edit/change Medical Plans documentation, audit and review for accuracy.
 Identified employees for the federal tax credit for rehire.
 EEO reporting and updating into the EEO system.
 Audit SOX review.
Fidelity (Veritude), Marlboro, MA 2006-2007 – contract employee (2/15/06-6/11/07)
Pension Specialist (Investments/Pension) 8/14/06-6/11/07
Research and resolve Defined Benefit service specific questions for participants in accordance to the plan rule
intricacies regarding Net Credited Service (NCS) and the Mandatory Portability Act (MPA), for the multiple
AT&T Inc. pension plans.
Research historical service history of participants, calculate NCS, verify eligibility, determine vesting, double
sign work items, update/audit databases and send inquiries to the client when needed.
Primary contributor to Six Sigma Black Belt Project to create procedure documents to ensure adherence and
accuracy of the client specific plan rules. Worked with a Representative from Deloitte Consulting LLP.
Primary Consultant for updating and adjusting AT&T Inc Plan Rules for NCS based on Corporate Actions to
correct inconsistencies and unclear rules found upon researching participant inquiries.
Liaison for the AT&T Inc Employee Advocacy Group to ensure timely and precise responses to the Human
Resources department for the AT&T and union representatives for participant escalated issues.
Triage NCS and MPA work items on a daily basis and pull additional reports to proactively perform data clean
up on participant’s service history.
Transaction Processor (Investments/401K) 2/15/06-8/11/06
 Confidential environment in Defined Contributions within FHRS Disc Recon; audited 401k plans for top
clients.
Data entry, reporting, excel used on a daily basis, follow up constantly with business partners, handled
multiple tasks, and handled multiple plans.

3. Susan Keddy
Used 10 databases to audit the plans, including DOS based.
Assist in training and mentored new associates that were hired the weeks after me.
EDUCATION
BS, Business Administration (Management), Fitchburg State University, Fitchburg, MA, 1998 – 2002