This document contains a summary of Deonne Babakhan's professional experience and qualifications. It includes over 10 years of experience in electronic billing and collections for Medicare, Medicaid, and private insurers across multiple healthcare industries. Key skills mentioned include analytical thinking, problem-solving, attention to detail, and strong communication and computer skills. Previous roles included AR specialist, collection coordinator, and data entry roles. The document emphasizes a commitment to excellence, leadership, integrity, and adapting to new challenges.

1. DE O N N E BA B A
525 Towne Square Way, Apt. 1517  Orlando, FL 32818  (407) 579-1630
 deonnebabakh@gmail.com
OBJECTIVE
To obtain a position that will enable me to continue learning and growing as a professional and utilize my skills
and abilities to the fullest.
AREAS OF EXPERTISE
COMMITMENT | LEADERSHIP | INTEGRITY
 10+ yrs Electronic
Billing/Collections
Medicare, Medicaid, Blue
Cross Blue Shield, Other
Insurances, and Managed Care
Plans. CPT, ICD-9
DME, Specialty Pharmacy,
Home Care, and Pathology.
 Highly analytical thinking
which demonstrates talent for
identifying, scrutinizing,
improving, and streamlining
complex work processes.
 Exceptional listener and
communicator who effectively
conveys information verbally
and written.
 Innovative problem-solver
who can generateworkable
solutions and resolve denied
claims and billing
discrepancies.
 Computer –literate
performer with extensive
software proficiency
IDX 9.0, Prompt, STAT,
Windows, Microsoft Office,
Availity, ScriptMED,
Collaboration Compass
 Flexible teamplayer who
thrives in environments
requiring ability to
effectively prioritize and
juggle multiple concurrent
projects.
 Dependable, responsible
contributor committed to
excellence and success.
 Seasoned professional
whose honesty and
integrity provides for
effective leadership and
optimal business
relationships.
 Highly motivated self-
starter who takes initiative
with minimal supervision.
 Resourceful teamplayer
 Goal-driven leader who maintains a
productive climate and confidently
motivates, mobilizes, and coaches
employees to meet high performance
standards.
 Personable professional whose
strengths include cultural sensitivity
and an ability to build rapport with a
diverse workforce in multicultural
settings.
 Results driven achiever with exemplary
planning and organizational skills,
along with high degreeof detail
orientation.
 Highly adaptable, positive, patient risk-
taker who is open to new ideas
 Productive worker with solid work
ethic who exerts optimal efforts in
successfully completing tasks.
 Enthusiastic learner excited to meet
challenges and quickly assimilate new
concepts.
PROFESSIONAL EXPERIENCE
CSI/PrimeTherapeutics (Contractor) 02/04/2013–06/09/2013
(Permanent) 06/10-2013–06/12/2015
ARSPECIALIST
RESPONSIBILITIES
 Hemophilia Collections - Collected Loss Revenue
 Hemophilia High Dollar Override Requests
 Hemophilia Refill Too Soon Auth Requests
 Identified root cause of haemophilia loss revenue system issues and worked with the appropriate associates
and pharmacists to resolve issues which resulted in payments
 Wrote Medicare Instruction Manual for Credentials and to sign the Prime Therapeutics up with PECOS which
enabled the Vice President to successfully enroll the company as a Provider

2. D E O N N E B A B A
 Assisted with Payer Agreements for Billing and ERA’s – Wrote instructions
 Wrote Medicare and Medicaid SOPs and desk top instructions for associates which assisted the Legal
Department
 Collect on BCBS Claims for Specialty Drugs
 Bill and collect on PAP Claims for Specialty Drugs
 Bill and collect on self pay balances
 Corrected and resubmitted denied claims accordingly based on RemittanceNotices/EOBs
 Followed up on claims through BCBS IVR and Rep Line, websites, and phone calls
 Identified and resolved claim logic issues with in-house program discrepancies on special project for hemo
drugs
 Identified problem payers and worked with management to resolve issues within a timely manner.
 Provided excellent customer service to patients through phone calls, credit card payments, and payment
plans.
 Maintained daily positive communications with other departments and team members.
 Performed other duties and/or projects as assigned.
 Maintained understandings of departmental policies and procedures.
 Exceeded daily goals which were implemented by management
AMERIPATH,INC. –QUEST DIAGNOSTICS 02/12/2007 –07/27/2012
COLLECTION COORDINATOR
RESPONSIBILITIES
 Electronically collected on Medicare pathology claims.
 Medicare telephone reopening/s and appeals.
 Reviewed EOBs, rejections and remarks codes
 Performed complex and simple charge corrections.
 Identified denial root causes with payer/s and presented possible resolutions to management and Green Belt
Six Sigma Black Belt which resulted in payments.
 Assisted Customer Service Team and Supervisor with Medicare related questions and concerns.
 Created a training guide for co-workers and management for Women’s Health and ABNs.
 Provided excellent customer service to patients through phone calls and correspondences.
 Performed other duties and/or projects as assigned.
 Worked with Coding Supervisor with coding issues which resulted in payments.
 Assisted Billing Manager with Claim Logics issues which resulted in payments.
 Participated on Green Belt Team and worked with six sigma black belt and management teams to resolve issues
within a timely manner which resulted in payments.
 Maintained daily positive communications with other departments and team members.
 Maintained understandings of departmental policies, procedures, updates, and changes.
 Represented Billing Division for Lab Week Special Projects and Activities for employee appreciations.
 Assisted other payer teams (BCBS, Tricare, VA, Humana, Commercial) with root cause denials and presented
possible resolutions that resulted in payments.
 Assisted Research Team with credit balances and cash posting discrepancies.
 Created an aging reporting tool to management which was implemented.
 Exceeded daily goals which were implemented by management.
AXIUM HEALTHCARE PHARMACY,INC. 2006 – 2007
COLLECTOR
RESPONSIBILITIES
 Electronically billed and collected on Medicare Oral Anti Cancerous and Anti Emetic Drugs.
 Electronically billed and collected on Medicaid Specialty Drugs.
 Electronically collected for all Other Insurances and Managed Care Specialty Drugs.

3. D E O N N E B A B A
 Billed and collected on secondary insurance claims.
 Corrected and resubmitted denied claims accordingly based on RemittanceNotices/EOBs.
 Followed up on claims through Medicare IVR and Rep Line, websites, and phone calls to other insurances and
Medicaid.
 Identified and resolved claim logic issues with in-house program discrepancies and/or the clearinghouse which
resulted in payments.
 Telephone and paper appeals.
 Identified problem payers and worked with management to resolve issues within a timely manner.
 Provided excellent customer service to patients through phone calls, credit card payments, and payment
plans.
 Medical Records/Filed and retrieved charts.
 Trained new hires for daily duties and computer programs which enabled them to become strong team
members.
 Assisted cash posting with unapplied payments and credit balances.
 Maintained daily positive communications with other departments and team members.
 Performed other duties and/or projects as assigned.
 Prepared and performed an ABN presentation for staff members and management.
 Maintained understandings of departmental policies and procedures.
 Exceeded daily goals which were implemented by management.
AMERICANAIRLIQUIDE/VITALAIRE 2003-2006
ARCOORDINATOR
RESPONSIBILITIES
 Electronically collected on Medicare Durable Medical Equipment and Enteral Nutrition.
 Worked CMS Correspondences-Refunds, Offsets, and Audit Letters.
 Maintained a logging system and assisted cash posting with refunds and offsets for correct posting purposes
and/or discrepancies.
 Corrected and resubmitted denied claims accordingly based on RemittanceNotices/EOBs.
 Followed up on claims through Medicare’s IVR and Medicare Rep Line/s.
 Worked monthly aging spreadsheets in Microsoft Excel.
 Identified payer problems and worked with management to resolve issues within a timely manner.
 Provided excellent customer service to patients through phone calls and purchase option letters.
 Trained new hires for daily duties and computer programs which enabled them to become strong team
member/s.
 Maintained daily positive communications with other departments and team members.
 Performed other duties and/or projects as assigned.
 Maintained understandings of departmental policies, procedures, updates and changes.
 Exceeded daily and monthly cash goals.
FLORIDA HOSPITAL 8/26/1997-06/26/2002
FLORIDA HOSPITAL HOMEHEALTH-WINTERPARK
MEDICAL TRANSCRIPTION/DATAENTRY
RESPONSIBILITIES
 Typed and printed plan of cares in billing system for Medicare.
 Typed Doctors orders in billing system for Medicare.
 Created work flow for nurses and the transcription department.
 Exceeded daily goals accurately.

4. D E O N N E B A B A
FLORIDA HOSPITAL (FLHOSPITAL TEMPORARY WORK)
FLORIDA HOSPITAL ENGINEERINGDEPARTMENT
RECEPTIONIST
RESPONSIBILITIES
 Received work orders and distributed to the operate department.
 Issued and retrieved key copies new and former employees.
 Maintained key/s database/s.
 Screened calls and took messages.
 Assisted the Department Secretary with office clerical duties.
 Worked Multi-Telephone Lines
FLORIDA HOSPITAL (FLHOSPITAL TEMPORARY WORK)
FLORIDA HOSPITAL EMPLOYEEHEALTHCLINIC
DATAENTRY CLERK
RESPONSIBILITIES
 Entered all vaccination series and results in Data Base System to built the paperless filing system.
 Covered Receptionist with phones and employee check in/s.
ACHIEVEMENTS:
 Discoveredroot causesofdenied/rejectedoldAR andsuccessfullycollectedon Medicareandotherinsurance claims.
 MedicareABNTrainingSessionforallMedicalStaffandManagement.
EDUCATION
MEDICAL SECRETARY
Orlando Tech – Orlando, FL – 1996/97
HIGH SCHOOL DIPLOMA
Jones High School – Orlando, FL - 1995