Since 1993, Baxter has pioneered the development of Web-based solutions to meet the unique demands of after-market, service, repair, and spare parts industries. The Prophet by Baxter(TM) suite of integrated forecasting and planning applications enables Baxter\'s clients to achieve industry-leading customer service levels while significantly increasing profitability. Headquartered in Austin, Texas, Baxter is privately held, self-funded, and profitable. Global 2000 and Fortune 500 enterprises deploying Baxter solutions include Extreme Networks, Agilent Technologies, De La Rue, Silicon Graphics, Enterasys Networks, Alcatel-Lucent, Network Appliance, and Philips Medical Systems. For more information, visit Baxter on the Internet at www.bybaxter.com, or call 866-323-5959.
Since 1993, Baxter has pioneered the development of Web-based solutions to meet the unique demands of after-market, service, repair, and spare parts industries. The Prophet by Baxter(TM) suite of integrated forecasting and planning applications enables Baxter\'s clients to achieve industry-leading customer service levels while significantly increasing profitability. Headquartered in Austin, Texas, Baxter is privately held, self-funded, and profitable. Global 2000 and Fortune 500 enterprises deploying Baxter solutions include Extreme Networks, Agilent Technologies, De La Rue, Silicon Graphics, Enterasys Networks, Alcatel-Lucent, Network Appliance, and Philips Medical Systems. For more information, visit Baxter on the Internet at www.bybaxter.com, or call 866-323-5959.
Stop using spreadsheets to monitor quality in your call centre!scorebuddy
Are you struggling to monitor quality using spreadsheets? Stop using spreadsheets!
Or maybe you use;
QM linked to a recorder, speech analytics or an in-house built solution.
QM linked to a recorder isn't multichannel.
Speech analytics are too expensive and complicated.
In-house built solutions are too risky and inflexible.
There is a better way...
One that is easy to use, has everything in one place and saves you time. It's called Scorebuddy.
Scorebuddy is a quality monitoring solution that delivers real results, makes your job easier and helps impress your boss. How?
1. Rapid return on investment: "Immediately we received a return on investment, immediately" - Louise Fairman, Aktiv Kapital. As much a 20 times return.
2. Improved performance in; Agents, Supervisors, Teams, Supervisors and YOU.
3. Reports and Analytics you can and your boss can decisions on.
Put QA back on the boardroom table. Make QA a strategic metric. Increase the value of your job title.
Take a trial of Scorebuddy and start gaining value today!
What else do you need to know? It's pay-as-you-use, there's no training needed and required no IT guy.
So get scoring!
Increase your per agent in-debt revenue Swagata Kumar
With new admission season kicking off and universities are shutting down as the novel coronavirus has affected more than 280,000 people around the world, reaching out for applicants has never been more challenging. The students are also very confused about their college admissions, their sessions (when will they start), and looking at a bigger picture of their future.
But the Generation Z has a way out!
Generation Z is replacing the former generation in taking over their places in colleges and universities. This means that admission is reaching out for the most tech-savvy generation of all. And what better way to reach them than to leverage technology.
Today’s generation is not only expecting universities to provide them with the ability to apply on a user-friendly, secured, and intuitive platform, they also want instant answers for every question they have, sustained communication, and relevant feedback throughout their application process.
In this video, we cover
-the strategies to be employed to get more admissions
-right technology to be leveraged
-the sales process
-the sales pitch and script
-How NeoDove can help
To know more about NeoDove, click here
https://neodove.com/
Call us on
+91- 9509624540
Follow us on
Facebook
https://www.facebook.com/NeoDoveTech/
Linkedin
https://www.linkedin.com/company/neod...
Twitter
https://twitter.com/neodovetech
Gainsight Admins carry a lot of responsibility. Your team relies on you to build and maintain many components of your platform. Learn from Gainsight's own Admin some of the tools, tips and tricks to stay on top of your Gainsight environment.
Outbound sales are quite effective when you are launching a new product or when you want to make the best use of a newly-launched marketing campaign. Defining an ideal customer profile and generating a list of the target audience is one of the most vital elements of an outbound sales strategy.
Outbound sales are effective as long as you are able to draw the attention of the prospect and he is ready to listen to you. While performing outbound sales, it is important to convince the client to just listen to you for the one reason being, it is always said if your product is good, it will sell itself, you just have to put efforts in one direction, that is, putting up the product well in the eyes of the customer.
All the efforts of outbound sales are directed in two directions, first being preparing the customized sales calling script and the other one being outbound sales objection management. In this video, we will discuss everything that you needed to know about Outbound sales- Why, How, and When. We would also cover how NeoDove can help you in your outbound sales.
To know more , visit:
https://neodove.com/
Follow us on
Facebook-https://www.facebook.com/NeoDoveTech/
Linkedin- https://www.linkedin.com/company/neodove/
Twitter- https://twitter.com/NeoDoveTech
Instagram- https://www.instagram.com/neodove_tech/
Email:sales@neodove.com
Call us: +91-9509624540
How to Build Your Customer Onboarding PlaybookAmity
Onboarding is a key Customer Success responsibility that can make or break your relationship. During onboarding, a CSM has the opportunity to trigger behavior change, set realistic goals, and define success plans. This opportunity comes with a responsibility - that of ensuring the customer gets value as quickly as possible.
In order to improve that time to first value, you need to create and perfect your onboarding playbook to closely define the tools and actions you’ll need for success.
With a set of documented standard steps, you'll be able to streamline and unify your onboarding process into a proactive game plan.
Client Onboarding Process Project Statistics Research Technology Agreement Ma...SlideTeam
This complete deck can be used to present to your team. It has PPT slides on various topics highlighting all the core areas of your business needs. This complete deck focuses on Client Onboarding Process Project Statistics Research Technology Agreement Management and has professionally designed templates with suitable visuals and appropriate content. This deck consists of total of twelve slides. All the slides are completely customizable for your convenience. You can change the colour, text and font size of these templates. You can add or delete the content if needed. Get access to this professionally designed complete presentation by clicking the download button below. https://bit.ly/3000xqH
CV - JEFF PAAL - Lead Global Customer Success EngineerJeff Paal
CV detailing my experience to date, including my current work as a SaaS supply chain analytics software Lead Global Customer Success Engineer with a dynamic startup in Austin, TX.
A real world case study of the results achieved with the implementation of lean manufacturing. Eliminate waste (muda) using lean manufacturing tools. By Jerry Helms, PMP, Non Stop Portals
Stop using spreadsheets to monitor quality in your call centre!scorebuddy
Are you struggling to monitor quality using spreadsheets? Stop using spreadsheets!
Or maybe you use;
QM linked to a recorder, speech analytics or an in-house built solution.
QM linked to a recorder isn't multichannel.
Speech analytics are too expensive and complicated.
In-house built solutions are too risky and inflexible.
There is a better way...
One that is easy to use, has everything in one place and saves you time. It's called Scorebuddy.
Scorebuddy is a quality monitoring solution that delivers real results, makes your job easier and helps impress your boss. How?
1. Rapid return on investment: "Immediately we received a return on investment, immediately" - Louise Fairman, Aktiv Kapital. As much a 20 times return.
2. Improved performance in; Agents, Supervisors, Teams, Supervisors and YOU.
3. Reports and Analytics you can and your boss can decisions on.
Put QA back on the boardroom table. Make QA a strategic metric. Increase the value of your job title.
Take a trial of Scorebuddy and start gaining value today!
What else do you need to know? It's pay-as-you-use, there's no training needed and required no IT guy.
So get scoring!
Increase your per agent in-debt revenue Swagata Kumar
With new admission season kicking off and universities are shutting down as the novel coronavirus has affected more than 280,000 people around the world, reaching out for applicants has never been more challenging. The students are also very confused about their college admissions, their sessions (when will they start), and looking at a bigger picture of their future.
But the Generation Z has a way out!
Generation Z is replacing the former generation in taking over their places in colleges and universities. This means that admission is reaching out for the most tech-savvy generation of all. And what better way to reach them than to leverage technology.
Today’s generation is not only expecting universities to provide them with the ability to apply on a user-friendly, secured, and intuitive platform, they also want instant answers for every question they have, sustained communication, and relevant feedback throughout their application process.
In this video, we cover
-the strategies to be employed to get more admissions
-right technology to be leveraged
-the sales process
-the sales pitch and script
-How NeoDove can help
To know more about NeoDove, click here
https://neodove.com/
Call us on
+91- 9509624540
Follow us on
Facebook
https://www.facebook.com/NeoDoveTech/
Linkedin
https://www.linkedin.com/company/neod...
Twitter
https://twitter.com/neodovetech
Gainsight Admins carry a lot of responsibility. Your team relies on you to build and maintain many components of your platform. Learn from Gainsight's own Admin some of the tools, tips and tricks to stay on top of your Gainsight environment.
Outbound sales are quite effective when you are launching a new product or when you want to make the best use of a newly-launched marketing campaign. Defining an ideal customer profile and generating a list of the target audience is one of the most vital elements of an outbound sales strategy.
Outbound sales are effective as long as you are able to draw the attention of the prospect and he is ready to listen to you. While performing outbound sales, it is important to convince the client to just listen to you for the one reason being, it is always said if your product is good, it will sell itself, you just have to put efforts in one direction, that is, putting up the product well in the eyes of the customer.
All the efforts of outbound sales are directed in two directions, first being preparing the customized sales calling script and the other one being outbound sales objection management. In this video, we will discuss everything that you needed to know about Outbound sales- Why, How, and When. We would also cover how NeoDove can help you in your outbound sales.
To know more , visit:
https://neodove.com/
Follow us on
Facebook-https://www.facebook.com/NeoDoveTech/
Linkedin- https://www.linkedin.com/company/neodove/
Twitter- https://twitter.com/NeoDoveTech
Instagram- https://www.instagram.com/neodove_tech/
Email:sales@neodove.com
Call us: +91-9509624540
How to Build Your Customer Onboarding PlaybookAmity
Onboarding is a key Customer Success responsibility that can make or break your relationship. During onboarding, a CSM has the opportunity to trigger behavior change, set realistic goals, and define success plans. This opportunity comes with a responsibility - that of ensuring the customer gets value as quickly as possible.
In order to improve that time to first value, you need to create and perfect your onboarding playbook to closely define the tools and actions you’ll need for success.
With a set of documented standard steps, you'll be able to streamline and unify your onboarding process into a proactive game plan.
Client Onboarding Process Project Statistics Research Technology Agreement Ma...SlideTeam
This complete deck can be used to present to your team. It has PPT slides on various topics highlighting all the core areas of your business needs. This complete deck focuses on Client Onboarding Process Project Statistics Research Technology Agreement Management and has professionally designed templates with suitable visuals and appropriate content. This deck consists of total of twelve slides. All the slides are completely customizable for your convenience. You can change the colour, text and font size of these templates. You can add or delete the content if needed. Get access to this professionally designed complete presentation by clicking the download button below. https://bit.ly/3000xqH
CV - JEFF PAAL - Lead Global Customer Success EngineerJeff Paal
CV detailing my experience to date, including my current work as a SaaS supply chain analytics software Lead Global Customer Success Engineer with a dynamic startup in Austin, TX.
A real world case study of the results achieved with the implementation of lean manufacturing. Eliminate waste (muda) using lean manufacturing tools. By Jerry Helms, PMP, Non Stop Portals
Basic introduction to Agile Methodology from the 2009 Saint Louis Day of Dot Net. Supplement to 2010 STLDODN Presentation for newcomers to the agile methodology
Introduction to Agility from Saint Louis Day of Dot Net session:
History, Definition, Comparison to Waterfall, Agile methodologies, Myths & Misconceptions, Common failure, & Advanced discussion points.
Prioritize Features based on driving down risk and delivering business value. This is an Agile Business Analysis tool that supports the nature of Agile Teams while keeping development focused on what matters the most to the business .
This presentations answers the question of why your company needs to work agile .
to be able to cope with changing markets and grow through organizational learning to explore new markets
A straight forward and repeatable approach to creating Enterprise Agility by Connecting Strategy to Execution through the use of Facilitated Articulation, A3 Planning, Kanban Project Management, and Agile technology development. The approach results in alignment and drives effective change management.
Primer on enterprise_performance_maturity_v0.2Trevor Warren
This presentation focuses on the concepts around Enterprise Performance Maturity, Costs of addressing performance maturity including how to go about building performance maturity across the enterprise.
Using the Scrum Spirit to Unlock Empiricism and Agility in OKRs - Agile Bosto...Yuval Yeret
Objectives and Key Results (OKRs) are considered a “Modern operating system” by many companies and investors. But the typical implementation doesn’t deal well with the uncertainty and complexity involved in achieving the typical strategic objective whether it requires building a product, innovating a business model, or creating a new cross-functional company capability. In this talk, we will look at common anti-patterns involved in the typical OKR implementation and how the Scrum spirit can help OKR practitioners bring empiricism, empowerment, and continuous improvement to their OKR operating system. This talk is especially relevant to Scrum and Agile practitioners who are looking for creative ways to bring Scrum’s goodness we are so grateful for to the wider organization.
Fixing Your OKRs With Agility – Agile HartfordYuval Yeret
Presentation by Yuval Yeret, 'OKRs & Agile Sitting in a Tree' at the Agile Hartford Meetup Group - September 2023
Struggling to create a healthy synergy between OKRs and Agile/Scrum/SAFe? You're not alone. In this session, we provide a high-level overview of OKRs, identify some common OKR usage issues/anti-patterns, and suggest improvements leveraging Lean/Agile principles and practices. You will learn how to organize around value through an OKR lens. We will understand the connection between OKRs, KPIs, Products / Value Streams, and what that means for leveraging OKRs in the different Scrum/SAFe elements. We will discuss how Evidence-based Management (EBM) can amp up OKR empiricism. By the end of this session, you will understand the relationship between OKRs, Agile, Scrum, SAFe, and EBM and have concrete ideas for how to help your organization leverage them in synergy.
Who should attend? Agile Leaders, Coaches, Scrum Masters, team members, and anyone else who cares about sharing Agile mindset and practices to improve the way their organization works.
Fixing Your OKRs With Agility – Agile Indy 2023Yuval Yeret
Struggling to create a healthy synergy between OKRs and Agile/Scrum? You're not alone. OKRs (Objectives and Key Results) have become the latest management framework to suffer the fate of becoming popular too quickly, to the point where in many organizations, OKRs are a theater/charade with little valuable substance or benefits. That’s a shame because OKRs have enormous potential if used effectively. This talk will teach you how to leverage agility principles to fix your OKRs or implement OKRs in an agile way from day 1.
What's new in the Scaled Agile Framework (SAFe) 6.0 - Agile Indy May 10th MeetupYuval Yeret
SAFe 6.0, a significant version of the Scaled Agile Framework, was released earlier this Spring. Join us for a deep dive into the newly released SAFe 6.0, where we'll explore the latest updates and improvements to the framework.
In this session, we'll cover the following topics:
Strengthening the Foundation for Business Agility -
Foundational changes in SAFe
Empowering Teams and Clarifying Responsibilities
Accelerating Value Flow
Enhancing Business Agility with SAFe across the business
Delivering Better Outcomes with Measure and Grow and OKRs
This session will provide valuable insights into the latest release and how it can help you and your organization improve business agility and deliver value to customers faster. Join us for an informative and engaging session with our expert speaker, SAFe Fellow/SPCT, and Scrum.org PST Yuval Yeret, who has extensive experience in implementing SAFe at scale. Yuval loves to answer questions, so review the “What’s new in SAFe 6.0” article and come up with concrete questions you want him to answer.
OKRs and Agile Sitting on a Tree - Agile Austin.pdfYuval Yeret
Struggling to create a healthy synergy between OKRs and Agile/Scrum/SAFe? You're not alone. In this session, we provide a high-level overview of OKRs, identify some common OKR usage issues/anti-patterns, and suggest improvements leveraging Lean/Agile principles and practices. You will learn how to organize around value through an OKR lens. We will understand the connection between OKRs, KPIs, Products / Value Streams, and what that means for leveraging OKRs in the different Scrum/SAFe elements. We will discuss how Evidence-based Management (EBM) can amp up OKR empiricism. By the end of this session, you will understand the relationship between OKRs, Agile, Scrum, SAFe, and EBM and have concrete ideas for how to help your organization leverage them in synergy.
OKRs and Scrum - SMs of the Universe Webinar.pdfYuval Yeret
Struggling to create a healthy synergy between OKRs and Agile/Scrum? You're not alone. In this session, we provide a high-level overview of OKRs, identify some common OKR usage issues/anti-patterns, and suggest some improvements leveraging Lean/Agile principles and practices.
You will learn how to organize around value through an OKR lens. We will understand the connection between OKRs, KPIs, Products / Value Streams, and what that means for leveraging OKRs in the different Scrum elements. We will discuss how Evidence-based Management (EBM) can amp up OKR empiricism.
By the end of this session, you will understand the relationship between OKRs, Agile, Scrum, and EBM and have concrete ideas for how to help your organization leverage them in synergy.
Using OKRs in the SAFe Enterprise - Align and Focus on outcomes and enable bu...Yuval Yeret
Struggling to create a healthy synergy between OKRs and Agile/SAFe? You're not alone. In this session, we will identify some OKR anti-patterns and suggest alternative approaches more aligned with SAFe Lean/Agile principles. You will learn how to organize around value through an OKR lens as well as how to improve portfolio focus through economic prioritization and flow management of OKRs. We will understand the connection between OKRs, KPIs, Operational and Development Value Streams, and what that means for leveraging OKRs in the different SAFe elements. By the end of this session, you will have an understanding of the relationship between OKRs and SAFe and concrete ideas for how to help your organization leverage them in synergy.
OKRs for SAFe Summit 2022 - 20220705.pdfYuval Yeret
Struggling to create a healthy synergy between OKRs and Agile/SAFe? You're not alone. In this session, we will identify some OKR anti-patterns and suggest alternative approaches that are more aligned with SAFe Lean/Agile principles. You will learn how to organize around value through an OKR lens as well as how to improve portfolio focus through economic prioritization and flow management of OKRs. We will understand the connection between OKRs, KPIs, Operational and Development Value Streams, and what that means for leveraging OKRs in the different SAFe elements. By the end of this session, you will have an understanding of the relationship between OKRs and SAFe and concrete ideas for how to help your organization leverage them in synergy.
In this session, you will learn to:
Understand the relationship between OVS/DVS through KPIs and OKRs and using it to reorganize around value through the OKR lens
Focusing at the strategic level by combining OKRs, Epics, WSJF and the Portfolio Kanban
Using SAFe's PIP PI Objectives approach to set more aligned and realistic OKRs. Using OKRs thinking in PIP to move from output to outcomes on the DVS/ART
Are you a leader in an organization that’s leveraging Scrum? In this webinar, Professional Scrum Trainer Yuval Yeret, co-author of the Scrum Guide Companion for Leaders, looks at the different elements of Scrum and reflects on an effective way for leaders to engage with them. Throughout the session, Yuval explores topics in this new guide, shares stories from the trenches and discusses:
-What Scrum means for you as a leader
-How to create the conditions in which Scrum can thrive
-How leaders can support the Scrum accountabilities, artifacts and events
-How leaders can leverage Scrum to help them lead their teams
The Best A Man Can Get - Improving Agility in the World’s Shaving Headquarter...Yuval Yeret
In this session, I shared how Gillette is using Scrum applied at Scale to improve agility in a CPG non-software context. We had to make some bold choices that might make classic agile practitioners cringe but we believe are appropriate and support the Scrum spirit. We will talk about our experience using Scaled Scrum inspired by Nexus to design technical and commercial Increments of the Gillette Labs Exfoliating Razor and how it helped us achieve value creation goals in an aggressive timeline. We will share how we use Scrum principles and practices to accelerate innovation and team empowerment in the non-agile-native CPG world.
Validating Delivered Business Value – Going Beyond “Actual Business Value”Yuval Yeret
Actual is a relative term when it comes to business value delivered by a SAFe PI Objective. In this talk we will explore techniques for validating the actual value delivered by SAFe Teams and ARTs based on real-world outcomes that can be evaluated post-release. RTEs, Product Management and Lean/Agile Leaders will be able to assess their current ability to validate value and learn specific practices they could add to their artifacts and events. Finally, we will take a deeper look at optionality and hypothesis-driven thinking in SAFe and challenge the comfort zone on how to properly use some of SAFe’s essential elements in this context.
Learning Objectives:
Assess their competency level of their ART/Program when it comes to ability to validate value
Evolve their Inspect and Adapt events to enable validation value based on real outcomes
Extend their Program and Portfolio Kanbans to help manage the flow of learning and validation.
Modern Professional Scrum using Flow and Kanban - Agile and Beyond Detroit 2019Yuval Yeret
Should you use Scrum or Kanban? You don’t have to choose: Scrum teams improve when they look at flows inside and outside their sprints from a Lean/Kanban perspective. In this session we will talk about Kanban-related myths prevalent in the Scrum world and identify common ground between them. We will look at ways to bring Kanban flow into your Scrum: the Kanban-based Sprint/product backlog, flow-based daily Scrum, visualizing aging work, and flow-based Sprint planning .We will describe ways to wrap Scrum with a Kanban flow system, and how DevOps fits into this picture.
You’ll leave with a better understanding of how Scrum, Kanban, and DevOps relate to each other and with ideas for experiments to try when back at work.
Scaled Agile Framework (SAFe) in the TrenchesYuval Yeret
eBook by AgileSparks - curated blog posts, guidance articles, implementation approaches - all based on AgileSparks and specifically Yuval Yeret's experience implementing SAFe in the trenches.
SAFe for Marketing – Extending Towards Real Business Agility - Global SAFe Su...Yuval Yeret
SAFe’s home turf is product/systems/applications development. Let’s talk about challenging this comfort zone by applying it in one of the core business functions – Marketing. Why? Because the marketing operating system is being disrupted and the larger the marketing organization the more it struggles to maintain relevancy and impact. More and more marketing organizations are seeing the impact of Agile and want to benefit as well. How should an organization using SAFe in R&D/IT look at Agile in Marketing? Is SAFe the right choice? Does it work “as is”? Are there any changes needed to support this new context? What are some lessons learned from trying this in the field?
Learning Objectives and Key Takeaways:
At some point in your enterprise transformation you should consider applying SAFe outside of Product Development/IT. Marketing is a great candidate for a next Value Stream to implement SAFe in.
Agile Marketing is possible not just for small nimble companies but also for large organizations with hundreds of marketers and several legacy silos. SAFe provides a blueprint for how to achieve this.
Understand the differences in applying SAFe outside of Product Development/IT and how to adjust the Big Picture / Implementation Roadmap to accommodate these differences.
The ideal “Business Agility” state is actually to bring together Marketing, Product Management/Development, Sales into one Value Stream.
This talk was delivered in the global SAFe Summit in DC in October 2018
Building Quality In in SAFe – The Testing Organization’s Perspective Yuval Yeret
SAFe emphasizes Building Quality In. We will take a deep dive into how this looks from a testing organization’s perspective and what does a SAFe implementation mean for Testing/QA professionals. We will map SAFe’s approach to best practices in the “”Agile Testing”” world. We will look at examples from the real world of how traditional testing organizations shift left and evolve towards continuous testing.
Learning Objectives and Key Takeaways:
Understand how best practices from the “”Agile Testing”” world map to SAFe’s context
Learn ideas and patterns for evolving Testing/QA’s role during a SAFe implementation
Understand how Test-Driven looks like and how techniques like Acceptance-Test-Driven-Design/Behavior-Driven
Development can empower testers as well as improve the flow on SAFe agile teams.
See how SAFe’s principles can be used to guide the evolution towards a lean/agile testing organization
Scrum, Kanban and DevOps Sitting in a tree... Dave West and Yuval Yeret at Ag...Yuval Yeret
Should you use Scrum, Kanban, or DevOps? You don’t have to choose: Scrum teams improve when they look at flows inside and outside their sprints from a Lean/Kanban perspective. In this session we will talk about Kanban-related myths prevalent in the Scrum world and identify common ground between them. We will look at ways to bring Kanban flow into your Scrum: the Kanban-based Sprint/product backlog, flow-based daily Scrum, visualizing aging work, and flow-based Sprint planning .We will describe ways to wrap Scrum with a Kanban flow system, and at the higher-level picture of a DevOps culture and process.
You’ll leave with a better understanding of how Scrum, Kanban, and DevOps relate to each other and with ideas for experiments to try when back at work.
Abstract:
More and more organizations are realizing that in order to achieve business agility they need to go beyond implementing agile in specific teams/projects. Real agility requires scaling agile to the program/portfolio/enterprise level. In this session we will explore the options organizations have when looking to scale agile, with an emphasis on SAFe(tm) - the Scaled Agile Framework - one of the most popular options these days.
Learning Objectives:
• When does it make sense to Scale Agile
• What are the leading scaling approaches
• An introduction to SAFe's Big Picture and implementation configurations
• How to implement SAFe - The Implementation Roadmap
• Typical Results of implementing SAFe
• Key risks/red flags to be aware of when implementing SAFe
Scrum, Kanban, and DevOps Sitting in a Tree… - Big Apple Scrum Day 2018Yuval Yeret
Scrum, Kanban, and DevOps Sitting on a Tree... (Learn how to leverage Kanban & Scrum together and how to fit DevOps into the picture)Should we use Scrum? Should we use Kanban? Where does DevOps fit into the picture? The best agile teams already know they don’t need to choose. Scrum teams improve when they start to look at flow inside and outside their sprints. Kanban teams improve when they have a disciplined cadence, and effective Product Ownership and Scrum Mastership. DevOps really is mainly about doing Agile the right way. In this session, we will look at a core definition of Scrum, Kanban & DevOps, do some myth-busting as well as identify the quite significant common ground between Scrum, Kanban and DevOps. We will then look at practical ways like the Kanban-based Sprint Backlog, Flow-based Daily Scrum, Visualizing aging work, Flow-based Sprint Planning - which bring some Kanban flow into your Scrum. We will look at how to bring Scrum roles/events/artifacts into your Kanban. We will look at ways to wrap Scrum with a Kanban Flow system that looks upstream/downstream and at the higher level picture of a DevOps Culture/Process. You’ll leave with a better understanding of how Scrum, Kanban, and DevOps relate to each other and with some ideas for experiments to try when back at work.
10 Essential SAFe(tm) patterns you should focus on when scaling AgileYuval Yeret
Scaling agile can be overwhelming. In this tutorial, Yuval will provide an overview of the ten essential SAFe patterns, and highlight the diagnostic symptoms that appear when the patterns aren’t in place. Attendees will develop a personal “flash assessment” of their current work context and will be able to identify to “inspect and adapt” areas for improvement. They will also learn how to use this sort of assessment/patterns during their scaled agile journey.
(This includes the Essential SAFe assessment toolkit provided by ScaledAgile)
Scrum 4 marketing - Give Thanks to Scrum 2017Yuval Yeret
Scrum in Marketing
What does Scrum in Marketing look like? Why are more and more marketers using Scrum? How is it different than Scrum in software development? What are some challenges that marketers are facing when using Scrum – Are those Scrum deficiencies? Does Scrum mean giving up on the marketer artsy creative spirit? Where/how to start? This talk is based on Yuval’s work with real-world marketing teams/organizations.
3. What are the typical symptoms of Technical Debt / unsustainable pace? The Product Dev Factory feels like it cannot succeed lower professionalism in engineering Mountains of defects High reopen rate Mastery of shortcuts and regression impact avoidance Many branches and versions that are supported No slack for errors Murphy happens Problems are magnified
4. How to get to sustainable pace Measure actual capability and start to work according to it predictability - regain trust In the short term – hard commit on less content for each delivery Soft Commit to deliver as much high quality features as possible Restrain Sales – manage overcommitment Elevate capacity to align with business needs After factory is stable and scalable
5. Sustainable Pace vs Make it Happen Delivering fast requires good technical infrastructure, robust system Technical debt slows us down significantly Scaling requires simplification of the system, less reliance on heroes B Maintain and improve ability to deliver fast - Ability to scale the business D Sustainable Pace with No Technical Debt A Meet challenging business requirementsnow and in the future C Deliver value now – To meet current business challenges D’ Make it Happen approach: Always be able to deliver Regardless the price With current capabilities, must have make it happen approach otherwise R&D don’t deliver enough R&D need to be pushed in order to deliver what the business requires
Predictability conflict Make it happen throughput responsiveness
the majority of the items flow in sustainable pace without creating debtspecial items that are the minority can be expeditedEngineering Improvements class of service – building the force as well as some slack to deal with unexpected demand. Fast/quick response pathSmall wins themeEarn back trust by delivering frequently on customer success features that make customers and sales force happyPerpetual Voting by the business stakeholders to decide what goes into this path