With new admission season kicking off and universities are shutting down as the novel coronavirus has affected more than 280,000 people around the world, reaching out for applicants has never been more challenging. The students are also very confused about their college admissions, their sessions (when will they start), and looking at a bigger picture of their future. But the Generation Z has a way out! Generation Z is replacing the former generation in taking over their places in colleges and universities. This means that admission is reaching out for the most tech-savvy generation of all. And what better way to reach them than to leverage technology. Today’s generation is not only expecting universities to provide them with the ability to apply on a user-friendly, secured, and intuitive platform, they also want instant answers for every question they have, sustained communication, and relevant feedback throughout their application process. In this video, we cover -the strategies to be employed to get more admissions -right technology to be leveraged -the sales process -the sales pitch and script -How NeoDove can help To know more about NeoDove, click here https://neodove.com/ Call us on +91- 9509624540 Follow us on Facebook https://www.facebook.com/NeoDoveTech/ Linkedin https://www.linkedin.com/company/neod... Twitter https://twitter.com/neodovetech

1. www.neodove.com
Tele-sales and employee productivity platform

2. According to latest reports the global liquidity
rate is decreasing

3. In the industry where debt collection revenue is
difficult the question arises, How to increase your
per agent debt collection revenue?

4. To understand this Let’s go through the
industry and some ways to
work on your revenue

5. From the Technical point of view
Technology has split
work easily03
● Hassle-free reminders
● Chat-bot development
● Minimum human interaction
Service reminder
systems02 ● Automatic payment reminders
● Broadcast customized emails/messages
Development of new
technology01
● Helped in adapting consumer friendly
approach
● Easy payment gateways
● Automatic systems
According to the latest trends the customers prefer dealing with a computer rather
than a human being. Furthermore, the customers prefer paying off their debts with
a text or a click.

6. Increasing productivity and Re-establishment of
productivity parameters
1
2
3
4

7. 1. Improving Results
● Productivity can be increased by using invoices and various
analytics software.
● Managers should identify areas to educate the agents.
● Executing all such practices, will get you equipped to handle
future calls more effectively.

8. ● Start using automated scorecards to deliver better performance
results through an agent dashboard system.
● This will help call center agents to compare their performance
to the company goals and improve accordingly.
2. Improving Performance

9. 3. Creating a better customer experience
● Customers do not enjoy attending debt collection calls. Thus,
companies need to track every conversation and compliances
and use the right language.
● This will help businesses to pinpoint tactics to use and create
happy and engaging customers.

10. 4. Having a strong defense
● Agents can also mark customer accounts with call outcomes
before they move onto the next interaction.
● This will not let them skip any crucial
documentation. If the need arises,this will
be a determining factor in the lawsuit
outcome.

11. 4. Having a strong defense
● Companies may receive lawsuit papers outlining
accusations of non-compliance.
● In such cases, you should always record phone calls
and conversations to have a strong defense.

12. Regulations and parameters to be followed
2 Limit on number of
times a customer is
contacted in a day
1 Placing restrictions
on the hour’s call
3 Clarifying language
use
4 No threats to be
used to scare
customers
5 Regulate automated
messages on commercial
accounts
6 Have pre-
authorization of
certain calls

13. Regulations and parameters to be followed
1 : Placing restrictions on the hour’s call
When a telecaller contacts a prospect, the foremost rule should be
restricting the call to the shortest interval of time. This will not only
save the time in vague but also will increase the efficiency and help
transmit maximum information in minimum time.

14. Regulations and parameters to be followed
2 : Limit the number of times a customer is contacted in a day
A particular customer should not be frequently contacted in a
particular day. This might lead to irritation and the customer not
responding appropriately.

15. Regulations and parameters to be followed
3 : Clarifying Language use
A telecaller should be strictly instructed for the language he uses
with the prospect. A proper formal and polite tone should be
followed .

16. Regulations and parameters to be followed
4 : No Threats should be used to scare the customers
While reminding the customers about schedule debts that are due
to be cleared, no threats or foul language should be used. This not
only degrades the venture name but also may lead to courtrooms.

17. Regulations and parameters to be followed
5 : Regulate automated messages for commercial accounts
While contacting to commercial accounts and prospects for revenue
dues, initially automated calls and emails should be forwarded. If
incase the customer does not fulfil, then personal direct calls
should be opted.

18. Regulations and parameters to be followed
6 : Have pre-authorization of certain calls
Certain calls should be pre-authorized by telecallers before
revealing the details to prospects. Calls should be recorded for
safety if the prospect in future may be misleading.

19. Data Analytics: The Best Practise in Revenue
Collection
First step
Focus on automated/predictive
analytics tools
Second step
Focus on improving customer
interactions and experience.
The utility providers need to be extra careful of customer
satisfaction and experience .
Companies need to have a blend of appropriate advisor knowledge,
utility collection experience, and empathy towards customers in
financial distress.

20. Data Analytics: The Best Practise in Revenue
Collection
Step-1 : Focus on automated/predictive analytics tools
● Data analysis will help companies to increase their
customer touchpoints.
● Data analytics will help businesses to define specific
keywords that the customers want to listen to in their
conversation with the call agents.

21. Data Analytics: The Best Practise in Revenue
Collection
Step-2 : Focus on improving customer interactions
and experience.
● Data Analysis helps businesses to listen to every
conversation and keep a track of all calls.
● You can select a handful of conversations to study and
analyze your collection performance

22. Data Analytics: The Best Practise in Revenue
Collection
Leading practices in modern-day debt collection
1. Companies should use advanced data analytics and alternative data
sources.
2. Companies should increase customer-centric focus on collection
processes.
3. Companies should incorporate third parties to strengthen collection
performance

23. NeoDove
An end to end business communication platform to
help you increase revenue through automated dialing.

24. Features of NeoDove
Lead Management02
● This feature manages leads, their
activities, behaviors, reviewing
them, and finally assigning the
same to the agents so that they can
make the call to their customers.
Filter Based Calling01
● Call agents to filter the targeted
audience
● Agents can filter the customer data
according to the rules defined by
the campaign manager.

25. Features of NeoDove
Answering Machine
Detection(AMD)03
● This feature detects human voice
and refrains passing the calls
ending in voicemails to the agents.
As a result, the agent’s time is
saved and human voice is detected.
Call Recording04
● This enables the dialer to record
the agent’s call both inbound as
well as outbound. These recorded
calls are later used for quality
checks and future audit purposes.

26. Features of NeoDove
Lead Management05
● This allows the agent schedule calls
if they want to call back a
customer. The agents will get a
message to call back their
customers when scheduled.
3 way calling06
● This allows a third person to join a
two-way phone conversation. It
allows a third person to become a
part of a call without any extra
charges.

27. Benefits of NeoDove
NeoDove offers a Lead management system that helps manager and
executives manage a large amount of leads. The number of
calls/agents per day is increased from 95 approx to 698 approx per
day.

28. Benefits of NeoDove
It offers a call-scheduling feature that helps automatic
message pop-ups. Follow-ups do not need to be manual,
Automatic Reminders are set at the NeoDove application.

29. In a manual dialing scenario, the number of connections per 1000
calls is around 300. In an automated dialing scenario, the number
of connections per 1000 calls is around 425.
Benefits of NeoDove

30. The average talking time per hour is 15 minutes. Using NeoDove,the
average talking time is increased to 45 minutes per hour.
Benefits of NeoDove

31. The number of collections for an 8-hour shift is 8. Using
NeoDove,the number of collections for an 8-hour shift is 24.
Benefits of NeoDove

32. NeoDove helps a lot of companies to freeze their deals by
making more calls with flexibility and transparency.
Furthermore, it offers businesses an easy integration
with Customer Relation Management applications that
improves lead management and reporting.

33. Manual Dialing
Automated dialing system is a
modern dialing method where
the dialer automatically dials
the number by predicting the
availability of the agent to take
the call.
Manual dialing is the
traditional dialing method
where an agent from the
call center dials a contact
number from a loaded list
or by typing a with a
keypad.
Time-consuming process Reduces the waiting time of
the agent
Scope of inconsistent
performance
Spend a lot of money on
training call center
agents.
Amplifies the number of live
connections and the total
time on the call
Predictive dialer
Automated DialingVS

34. Why NeoDove?
Rupee for Rupee, NeoDove is the best investment that you
can make for your business
NeoDove offers everything that you need to run a sales
team at scale-from uploading leads, making calls to
prospects or monitoring the performance of your sales
team. It is the only tool that you will need.
www.neodove.com

35. Industries
www.neodove.com
Real Estate
Automotive Education
Pharmaceutical Fintech Healthcare
Any industry that uses tele-calling for connecting with customers can use NeoDove

36. Use Cases
www.neodove.com
Automobile
Improve your customer service score.
Cross sell and Up sell different
variants
For service reminders
and renewals
Solve customer complaints
Conduct feedback and do surveys
Generate warm leads
Schedule Appointments

37. Use Cases
www.neodove.com
Financial Services
To engage with customers offering
personalized advice
Cross – sell and Up
sell
Solve customer complaints
For insurance renewals
Generate warm leads
Delivering content around
financial wellness and education
EMI collections/Payments reminders

38. Use Cases
www.neodove
.com
Ed-tech Industry
To engage with students offering
personalized career advice
Cross – sell and Up sell
different courses
Solve student queries
For course renewals
Generate warm leads
Reminders for fee collection

39. www.neodove
.com
Some of our happy clients

40. www.neodove.com
Know More about us
sales@Neodove.com https://neodove.com/ +91-9414031455
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