The document discusses ways to manage anger in conflict situations. It explains that anger is a common response but does not have to lead to ineffective reactions. It outlines several negative effects of anger on health and productivity. Some strategies discussed for managing anger include recognizing early signs, not suppressing emotions, regulating emotions constructively, using relaxation techniques, and turning to social or spiritual support. The document also provides guidance on expressing anger constructively and dealing with others' anger through listening, avoiding counter-attacks, and helping the other person calm down.