The document summarizes a panel discussion on building a successful Drupal agency. The panelists provided tips on finding and keeping customers, operational best practices, team management, and book recommendations. Attendees were invited to ask questions on topics like lead generation, pricing models, avoiding competitive bidding, hiring for sales or marketing, and contributing back to the Drupal community.

1. Build a Better Drupal Agency

2. Panelists Jeff Robbins Co-Founder & CEO Lullabot Frank Febbraro CTO Phase2 Technology Michael Caccavano CEO Treehouse Agency Matt Cheney Managing Partner Pantheon / Chapter Three Joe Bachana President & Founder DPCI

3. Questions Send us your questions via Twitter using hashtags: #dcnyc10 #bizdev

4. We’ve been asked… Where do you find your best leads? How should I charge for my services? How do I find (and keep) customers without going through competitive bidding If I had to choose to hire someone in sales or marketing, which would you say is more important in this industry?

5. Operational Tips Tips for staying on time and on budget Management advice for someone starting a Drupal business Contributing back in key ways and why it matters Knowing when to say no… it will save your business Creating and managing your brand

6. Team Management Does a partial or all telecommute arrangement work? What are the best practices? Where and how do I recruit good people? How do you train team members? What else do you want to know?

7. Thank You

8. Our Book Picks