David Helg is a senior systems administrator with over 15 years of experience in network administration, server management, and technical support. He has extensive expertise in Microsoft server operating systems, networking protocols, virtualization software, and help desk ticketing systems. His career includes roles as a systems administrator, support technician, and data chief for the United States Marine Corps, providing IT support across several organizations.

1. DAVID HELG
3348 Rio Linda Blvd • Sacramento, California 95838
David.helg@outlook.com • Cell (619) 306-6476
Motivated and goal-oriented professional; consistently recognized for a strong work ethic,
commitment, and quality of service. Excellent time management and organizational skills.
Proficient in problem-solving and troubleshooting any issue, from aiding subordinates and
superiors to repairing complex server issues.
TECHNICAL EXPERTISE:
Network Routing Equipment
• CISCO Routers 3900 series
• CISCO Switches 3700 series
• CAT 5, 6 Crimping, Installation, Testing
• Ethernet (Gigabit Ethernet, Fast Ethernet)
Network Software/Protocols
• Active Directory
• Solar Winds
• Network Analysis / Documentation
• LAN/WAN Technologies
• Routed Protocol (TCP/IP)
• Implementation of DHCP, DNS, FTP
• Implementation of Wi-Fi technologies
(802.11a/b/g/n)
• WEP, WPA (TKIP, AES)
• BMC Remedy ITSM
Operating Systems
• MS Server 2012, 2008r2, 2003,
• MS Windows 10, 8.1, 7, Vista, XP, 98, 95
• RHEL 6.6, 7.2
Server Applications
• MS Exchange Server 2010, 2007, 2003
• MS SharePoint 2010, 2007, 2003
• VMware
• Microsoft Hypervisor
• Group Policy Management Console
• SQL Server 2005,
• NT Backup / Symantec Backup Exec
• WSUS
Applications/Programming
• Office 365
• MS Office (Word, Excel, PowerPoint,
Outlook, Visio, Publisher, Project)
• MS Office 2013, 2010, 2007, 2003,
• Adobe Photoshop CS6, CS5
• HTML
Additional Skills
• Technology Needs Assessment
• Policy & Procedure Development
• Client Relationship Management
• Troubleshooting & Problem Resolution
• Account Management
• Project Management
• Business Infrastructure Design
• Certifications: CompTIA Security +, CompTIA A+,
PROFESSIONAL EXPERIENCE
FUTURE WORLD TECHNOLOGIES- SACRAMENTO, CA
SR. SYSTEMS ADMINISTRATOR (12/2015 TO 04/2016)
JOB DESCRIPTION:
•Administration of all MS Servers, network devices, and telephone systems to ensure
availability of services to authorized users.
•Provide support on various classification networks.
•Installation of Red Hat Enterprise Linux(RHEL) Workstations in a closed network
environment.
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2. DAVID HELG
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•Package Updates for RHEL workstations.
•Schedule and administer backup and recovery procedures using Symantec Backup Exec.
•Provide Helpdesk Support services for over 200 authorized users, using a custom made
ticketing system.
AMERICAN PACIFIC MORTGAGE- SACRAMENTO, CA
SUPPORT TECHNICIAN 2 (08/2015 TO 12/2015)
JOB DESCRIPTION:
•Administration of all MS Servers, network devices, and telephone systems to ensure
availability of services to authorized users.
•Backup VM Hosts and VM’s using the Barracuda backup system and VMWare Snapshots.
•Administration of Exchange 2010 server’s and mailbox migration to Office 365.
•Installation and setup of MS Servers on VM Hosts.
•Monitor the helpdesk boards for incoming requests.
•Respond to new requests within the established SLA
•Resolve technical issues within the established SLA.
•Take escalations from Support Technician 1 personal and resolve within the specified SAL.
•Respond to inquiries from users, and management to provide technical assistance and
support to ensure service availability.
•Track all work in in the ticketing system.
UNITED STATES MARINE CORPS- MULTIPLE LOCATIONS
DATA CHIEF (09/2007 TO 07/2015)
JOB DESCRIPTION:
• Installation, Operation, and routine maintenance of all MS Servers, 2003, 2008r2 and
2012r2.
• Schedule and execute Server backups via VM Snapshots or Symantec backup exec.
• Monitor WSUS for applicable updates to push out to client workstations, but verifying
updates on test computers.
• Install, operate, and maintain, MS Exchange 2007 and 2003 servers.
• Generate new policies and procedures to increase the productivity, efficiency, and lateral
communication of the Helpdesk.
• Able to teach IPv4 subnetting, configuration of Cisco Routers and Switches, Installation
and implementation of MS Server Domain Controllers, Domain Name Servers, and
Dynamic Host Configuration Protocol Servers on MS Server 2008r2 and 2012r2.
• Coordinated migration of 8 Secret Internet Protocol Router (SIPR) Network workstations
from the Ground Combat Element (GCE) domain to the 3D Marine Expeditionary Force
(III MEF) domain with minimal downtime.
• Manage user access, permissions, and security for the battalions SharePoint 2010 site
consisting of 60 sub sites, 121 groups, and over 400 users accounts.
• Installation, Operation, and routine maintenance of all MS Servers, 2003, 2008r2 and
2012r2.
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3. DAVID HELG
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• Installation, operation, and maintenance of Command Post Of the Future (CPOF)
Servers, CPOF workstations, and Command and Control Personal Computers(C2PC)
EDUCATION/ TRAINING
COMPUTER INFORMATION SCIENCE- FOLSOM, CA
DeVry University (09/2018)
SHAREPOINT ADVANCED SITE MANGER COURSE- JACKSONVILLE, NC
Coastal Carolina College (06/2013)
CISCO CERTIFIED NETWORK ASSOCIATES COURSE- CAMP LEJEUNE, NC
Communications Training Center (10/2012)
COMPTIA SECURITY + COURSE- CAMP LEJEUNE, NC
Communications Training Center (07/2012)
SHAREPOINT LIBRARY MANGER COURSE- CAMP LEJEUNE, NC
Communications Training Center (07/2012)
SHAREPOINT BASIC SITE MANAGER COURSE- CAMP LEJEUNE, NC
Communications Training Center (07/2012)
COMPTIA A + COURSE- CAMP LEJEUNE, NC
Communications Training Center (06/2012)
DATA NETWORK SPECIALIST COURSE – 29 PALMS, CA
Marine Corps Communication-Electronics School (02/2008-06/2008)
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