This document is a resume for Shybu UP summarizing his professional experience and qualifications. He has over 8 years of experience in IT support and system administration. His most recent role was as an IT support engineer for Tedeschia Construction Enterprises Ltd in Qatar since 2014, where he was responsible for network infrastructure, Windows server administration, and end user support. He also has experience in hardware and networking support roles in India from 2010 to 2014. Shybu holds qualifications including a diploma in computer hardware and networking and is Cisco and Microsoft certified.

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Shybu UP
IT Support / System Administrator
📞📞 +974 7785 7564
📧📧 shybuclt@gmail.com
Citizenship: Indian
Visa Status: RP Transferrable with NOC
OBJECTIVE
A challenging and exciting career as IT Support Engineer / System Administrator where there is an opportunity to
utilize and hone team skills, leadership potential, technical skills and academic credentials.
PROFESSIONAL EXPERIENCE
Position IT Support
Company Tedeschia Construction Enterprises Ltd., Al Udeid Air Base, Qatar
Period March 2014 – Present
• Responsible for Network Infrastructure (LAN & WAN) and End Users which contains more than 400
Workstations of Contractor (Tedeschia), Sub Contractors, Clients (Qatar armed Force) and Consultants (White
Young)
• Installed and administration of Windows Server Operating System (2008, 2008 r2, 2012, 2012r2) and Client
Operating System(7, 8, 10)
• Installed, configured and troubleshoot the services such as ADDS, DNS, DHCP, FTP and other software related
services in Windows Server 2003, 2008 and Windows Server 2012.
• Administrating of Virtual Environment such as Hyper-v and VMware Workstation
• Managed Active Directory User & Groups, Permissions, NTFS & Shared Permissions
• Windows Server Backup and NAS Backup Administration (Disaster Recovery)
• Diagnosis of desktop, application, networking and infrastructure issues
• Sonic Wall NSA-2400 Firewall Administration (App Rules setting, Network Failover and VPN etc.)
• Installation and configuration of Network devices like Network Printers, Plotters, Scanners, Wireless Network
Devices, Print Server and Firewall
• Providing end users support for SharePoint, Navision, IFS, Carl users.
• Procurement Requisition and documenting IT Assets
• Configure mail clients (Microsoft outlook 2007, 2010 and 2013 and Rules)
• Implementation and administering Panasonic PABX TDA-600, TDA-620 for digital and analogue telephony
• Structured Cabling for Data and Telephone (Cat-6, Cat-5 and Cat-3)Software Support for Carl source
Position Hardware and Networking Support
Company M DOS Tech Solution, India
Period August 2010 – January 2014
• Responsible for Network, Servers, Software and Hardware troubleshooting.
• Installing & Configuring Primary Domain Controller, Additional Domain Controller & Backup Domain Controller.
• Domain User administration in Windows Server 2003, Windows Server 2008, Windows Server 2012
• Installation and maintenance of new IT network equipment, system software and desktop computer
• Provided technical support for systems and applications within the organization
• Implement the policies for the use of the computer system and network
• Applying group policy settings for users and groups
• Implementing, Managing, and Maintaining Microsoft® Windows Server
• Microsoft Outlook configuration and troubleshooting.

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• Installed upgraded and maintain user end devise such as Desktops, laptops, printers, scanners, etc ensuring the
companies vital data is protected at all times
• Installed/upgraded anti-virus products and Microsoft Products such as Microsoft Office, Lync Server and
Microsoft Operating system (Client and Server)
• Updating advertisement or new products information on the website
• Performed backup/recovery and processing batch jobs for all systems round the clock
• Performed other duties and functions deemed necessary by the company for the purpose of the companies
projects, services and solutions, in line with my qualifications and experience
Position Hardware and Networking Support
Company Pranavam Technologies, India
Period April 2009 – March 2010
• Responsible for Network, Servers, Software and Hardware troubleshooting.
• Installing & Configuring Primary Domain Controller, Additional Domain Controller & Backup Domain Controller.
• Domain User administration in Windows Server 2003, Windows Server 2008, Windows Server 2012
• Installation and maintenance of new IT network equipment, system software and desktop computer
• Provided technical support for systems and applications within the organization
• Implement the policies for the use of the computer system and network
• Applying group policy settings for users and groups
• Implementing, Managing, and Maintaining Microsoft® Windows Server
• Microsoft Outlook configuration and troubleshooting.
• Installed upgraded and maintain user end devise such as Desktops, laptops, printers, scanners, etc ensuring the
companies vital data is protected at all times
• Installed/upgraded anti-virus products and Microsoft Products such as Microsoft Office, Lync Server and
Microsoft Operating system (Client and Server)
• Updating advertisement or new products information on the website
• Performed backup/recovery and processing batch jobs for all systems round the clock
• Performed other duties and functions deemed necessary by the company for the purpose of the companies
projects, services and solutions, in line with my qualifications and experience
ACADEMIC QUALIFICATION
Degree Diploma in Computer Hardware and Networking
University / Institution Network Academy, Calicut
Dates 2010
Degree Bachelor of Arts in Economics
University / Institution Calicut University
Dates 2006 - 2009
COURSES
CCNA Cisco Certified Network Associate
MCSE Microsoft Certified System Engineer

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KEY SKILLS
 IT Technical Support  Routing & Switching  VPN
 LAN/WAN  Firewall Administration  Windows Server Admin
 Multifunction Printer
Troubleshooting
 Client Server Applications  Microsoft Office Suit
 Hardware Repair  Email Configuration  IT Documentation
PERSONAL PROFILE
Marital Status Single
Nationality Indian
Visa Status RP Transferrable with NOC
Hobbies Listening to music, Reading
Languages known English, Malayalam, Tamil & Hindi
REFERENCES
Mr. Sibin Gangadharan
Head of IT Operations
Tedeschia Construction Enterprises Ltd., Qatar
Mobile: +974 5552 4693
Email: sibin.g@tceqatar.com
Telephone: +974 4465 1648
Mr. Nishad Murikadan
IT Supervisor
Tedeschia Construction Enterprises Ltd., Qatar
Mobile: +974 6622 3832
Email: nishad.m@tceqatar.com
Telephone: +974 4451 6173
REFERENCES
Being technically sound, young and enthusiastic I’m confident that I can fill your esteemed organizations requirement. I
wish and hope that I will get the privilege of serving your organization.
Doha Shybu UP
June 2016