Dan Campbell's presentation highlights his home-based business, Dan's Computer Services, which offers PC repair, custom-built systems, and multimedia services in Central Alberta. With a background in computing since 1992 and experience in business, he aims to expand his operations, hire technicians, and achieve over $1 million in revenue by 2015. His future plans include moving to a commercial location, obtaining further IT certifications, and enhancing service offerings in networking and security consulting.

1. ACE Canada 2009 Western Regional Exhibition Presentation by : Dan Campbell Owner of Dan’s Computer Services And Business Student attending Canadian University College In Lacombe, Alberta

2. Dan’s Computer Services offers: PC Repair / upgrades Troubleshooting / virus removal Data Recovery & transfer Sale of refurbished and custom-built systems Basic networking On-site and in-shop service Computer consulting & Multimedia It is currently a home-based business and a sole proprietorship

3. Custom-built Systems: Advantages: usually higher-quality, more powerful than name-brand systems Consultation with customer, customization Order and set-up in-home for customer as per their requirements Some specific enhancements include: Top-quality components RAID hard drive arrays Flexibility in OS choice High-degree of upgradeability

4. The Entrepreneur— Dan Campbell Some Background: Originally from southern Ontario, moved to Alberta to study at Canadian University College (CUC) in Lacombe Computer Enthusiast since 1992 Taught himself programming at age 13 Became interested in business at 15 Completed one undergraduate degree and now working on a second in business Began Dan’s Computer Services in 2006

5. Experience: Over 15 computing experience Subcontracted for two local computer companies Ran CUC computer service shop Home service calls since 2006 Continued serving and building my direct client base while subcontracting Clients from all over central Alberta

6. Multimedia Services: Cassette tapes to CD VHS to DVD Mini-DV to DVD Coming soon: LPs to CD 35mm slide scanning

7. Business Ethics & Quality of Service: Always deal honestly and with integrity Trustworthy, thorough and high-quality service Good communication & soft skills Protection of customer data privacy and security High availability of service Benefits: Development of a good name / reputation Word of mouth referrals

8. Challenges Overcome Financial : have successfully self-funded through re-investing profits in the operation Time Management : juggling the demands of school, work, continuous learning in IT field Advertising : have successfully been getting my name out through business cards, word of mouth referrals and now my ad in the Yellow Pages

9. Lessons Learned: Good Communication Skills To refurbish or replace? Avoid delays in payment when possible Extra caution before reformatting a HDD Value of good advertising Value of organization and thorough record keeping Importance of building customer relationships

10. Growth So Far: Target market is primarily home clients in central Alberta, and secondarily small business. Total new Customers Repeat business Through Advertising Referrals/word of mouth 2007 36 37 8 28 2008 53 49 11 42 2009 YTD 18 9 13 5 Totals: 107 95 32 75

11. IT Skills Training CompTIA A+ certification Working on Network+, 70-270 in MCSE Significant programming experience in BASIC, learning C++ And more!

12. Further Certifications I hope to attain: CompTIA: Network + Security+ Server+ Linux+ CTT+ Microsoft: MCSE: Messaging, Security MCITP: Enterprise MOS, MCAS Cisco CCNA EC-Council: CEH, LPT, MSS

13. IT Certifications Completed: CompTIA A+

14. Future Plans—Overview: Move to a commercial location in next 2 years Begin hiring computer / network technicians by that time Continue attaining industry certifications MCSE in 2010 MCITP, CCNA in 2011 CEH, LPT in 2012 Develop each of the following departments: General Computer Service Corporate networking solutions Multimedia Computer Security consulting Possible expansion in Red Deer, Olds & Calgary Goal of doing $1 million + of business in 2015

15. Planned Future Corporate Services Complete line of networking and business solutions, including: Design, implementation and support of Windows Server and Linux based networks Setup and support of SQL Databases, MS Exchange e-mail servers and more Custom application development in VBA, Visual Basic.Net C++.Net, C#, Java Security consulting services Security audits Penetration testing Implementation of security solutions Higher-level applications / systems such as CRM, ERP, BI, SAP, Oracle, E-commerce, VOIP, SAN, KM, Citrix

16. Question & Answer Period