Daniel Bennett has over 20 years of experience in IT roles including cloud computing, salesforce administration, and help desk support. He currently works as a Salesforce Architect at Flight Centre Travel Group where he has configured their Salesforce instance over 8 years. Bennett enjoys working in teams and takes a proactive approach to anticipate needs before issues arise. He has strong skills in Salesforce, databases, and other tools like Demand Tools and Workbench.

1. Daniel Bennett
1/30 West Street
Highgate Hill 4101
Mobile: 0405 808 367
danieluub@yahoo.com.au
Work History Summary
With over 20 years experience in a varying number of IT roles and products, from Point of Sales Support to maintaining
systems at a warehouse in Zillmere, has now landed me in the professional world of Cloud Computing. Throughout my
career I have enjoyed working with a variety of people in the business sector. I enjoy working in team environments, but
can also work independently when required.
 More than 8 years working in Cloud Computing, I have strong analytical and problem solving skills.
 Interpersonal skills I consider to be just as vital as any technology skill that I have acquired.
 I take a proactive approach to my work, trying to predict what is needed before it becomes a problem.
Work History
Flight Centre Travel Group, Salesforce Architect, July 2007 – PRESENT
My current role spans 8 years within a Flight Centre Team, which works specifically on the Salesforce
Platform and other products which integrate to expand the Platform. I was employed due to my IT and
database experience to rollout the Platform globally starting with a team of three, which has expanded
to a team of over 18 and globally to a team of 35+.
 I started out building most of the basic systems (objects,automation, validation rules) within
Salesforce instance that now has over 3000+ users on, including manipulation of data using such
tools as Workbench and Demand Tools.
 I have more than 8 years experience configuring Salesforce instances within Flight Centre, I have
also been the Technical advisor in the team when it comes to anything to do with the Platform.
 My interpersonal skills and my ability to work in Teams is at a high level, I have trained and
mentored other Admins over the years and seen them go onto being successful in their chosen
path.
Skillset and Tools
 An advanced knowledge in Validation rules, workflows, FLOW, Sharing rules, Sites, Process
Builder, Apex, Javascript, formulas, approvals, Sales Cloud, Service Cloud.
Demand Tools, Workbench, Eclipse.

2. Flight Centre Travel Group, Salesforce Administrator, July 2007 – 2011
Due to my previous role, working as Data Marketing analyst, I was seconded to work in as part of a
Global Team, rolling out to 7 equity countries. My role included the following:
 Provide Platform design advice within the team.
 Configuration of the systems as the Global rollout progressed (database, automation)
 Import all external data into Salesforce.
As the rollout progressed, my role changed into providing solutions, while also looking towards the
future of what would be needed as the overall ORG size increased (config, code, integrations).
With a complex ORG, heavy lifting tools were required. DBAMP, SQL, Demand Tools to support the
overall ORG and how it functions with 20+ admins working within the Platform.
As the role progressed I moved into more high-level meetings with Senior management, and also
providing support to the administrators/developers who were now part of the team.
Marketing Data Analyst, August 2005 – July 2007
I started out as a Telemarketer in Flight Centre, however due to data issues I was moved into this role, due to
my background in systems and in data.
 Using Access and working with databases’ such as Dunn & Bradstreet to enable the current database
to be washed and to provide leads for the Telemarketing team.
SDS –PublicWorks QLD Gov ,SeniorNetworkSystemsAdministrator , November1997 –February 2002
I worked with a team of three people in the IT department, helping each other to resolve problems. Each
member was considered a manager of their area, keeping the IT manager abreast of current problems, but
generally working autonomously.
 Providing administration support for the SDS business system, includingbackups, user maintenance
and upgrades. Running on a RISC system, with the operating system AIX.
 Providing phone support for internal users, analysing problems and endeavouring to find solutions.
 Talking with external vendors and support personnel in the IT industry i.e. web hosting, software
support, hardware maintenance (IBM).

3. PRONTOSoftware ,Support/Systems Administrator, February 1996 - November1997
The environment at PRONTO Software involved a number of support personnel (including myself) working in
a team environment to solve client problems, based on priorityand severity. This also involved working with
PRONTO experts to assist in our own training and support when the problem was beyond our expertise.
My last role at PRONTO Software was Systems Administrator, which included:
 Phone support I provide for any system problems i.e. SCO UNIX, AIX, Windows.
 Software problems include bug reporting, upgrades, administration of systems.
 Analysing hardware problems, assisting with setting up of systems. This can include contacting
hardware technicians and talking vendors.
RSM, Help Desk Team Leader , January 1994 - December 1995
I was originally employed by RSM a company involved in Point of Sale systems as a Trainee Support
person, at their support desk, the work involved:
 Providing phone and remote(via modem) support to both backoffice and Pointof Sale systems. From
smaller clients like “The Paddington Hotel” to largerclients, “Jupiters Treasury Casino”, “ANA Hotel”,
“Hamilton Island....”.
 I was also required to be on 24-hour supportfor our 24-hoursites, shift work and weekend support for
clients.
Education
Bachelor of Arts – Screen Production – Griffith University 2002 - 2005
Bachelor of Business/Computing QUT – 1991-1992
Associate Diploma Business Computing – Southern Cross University 1988-1990