This document contains a summary of Lynda Fogarty's work experience and qualifications. She has over 20 years of experience in sales and credit control roles, most recently working as a Senior Salesperson at Bookableholidays Limited since 2007 where she is responsible for booking holidays, payments, and customer service. Prior to this, she held credit control manager roles and sales roles at other travel companies. She has a proven track record of exceeding sales targets and delivering excellent customer experiences.

1. LYNDA FOGARTY
2 Henley Road, Shillingford, Wallingford, Oxfordshire. OX107EH
Telephone 07929571076
Lynda_fogarty@fsmail.net
 I am very motivated, accurate and efficient and work well in a team and also on my own,
using my own initiate.
 I am results driven, with a proven track record for consistently meeting targets and
delivering a high level of customer services.
 I have a proven ability to build strong customer relationships, and excellent working
relationships.
 I can communicate at all levels, am good at problem solving, analytical and have excellent
organisation skills
KEY SKILLS AND ACHIEVEMENTS
 Proven sales performance with a good history of delivering a superior customer experience
 Solid knowledge of holiday products and credit control procedures including marketing.
 I consistently exceed sales targets, while maintaining a top performance within the team.
 My listening skills are great, and I am always professions constructive and assertive.
 I deliver against challenging objectives in a short time frame.
 Ability to work independently and prioritize work appropriately
 Proven ability to identify clients’ needs and deliver desired results.
CAREER SUMMARY
Bookableholidays Limited Nov 2007 – present. SENIOR SALES
 First point of contact for all incoming calls
 Dealing with customer’s holiday requirements and complaints.
 Booking flights, accommodation, transfers, insurance and car parking.
 Taking payments for holidays.
 Raising invoices.
 Arranging to email holiday details to clients.
 I have a thorough understanding of the company’s holiday advertising procedures.
 Chasing payments of overdue balances.
 I maintain the systems for reports, accurate inputting.
Gemstone |Travel and Fastrack Holidays Limited Sept 2000 – Nov 2007 Sales

2. Gemstone holidays was closed down and I was offered a position with Fastrack holidays who bought
them out. A few years later Fastrack was bought by Virgin Holidays who moved the offices to
Swindon. One of the directors opened Bookable Holidays and I moved with him.
 Same duties as above.
Dicom Europe Limited Sept 1996 – Sept 2000 CREDIT CONTROL MANAGER
 First point of contact for opening new accounts
 Credit checking.
 Setting credit limits
 Signing off purchase orders
 Putting accounts on stop.
 Chasing overdue monies, via email, telephone, site visits and using collection agents.
 Negating payment plans.
 Issuing summons.
 Attending court.
 Issuing winding up orders.
 Banking Cheques
 Posting payments to accounts.
 Routing queries and chasing replies.
Education and Qualifications
Institute of credit management
8 x GSE’s English Lan, English Lit, Maths, Typing, Italian, Art, Needlework, History
1 x O’level
Computers studies – Reading Tech College.
Interests and other information
 Bike riding
 Spending time with family and friends
 I have a full uk driver’s license.
 I own a car.