This document contains the personal and employment details of Darren Jason Christopher Mowers. It includes his contact information, education history, computer skills, and detailed work experience spanning from 2006 to present in various roles in collections, administration, customer service, and banking. His most recent roles include Office Administrator at Sunway Construction from 2014-2015 and Collections Agent at First National Bank from 2013-2014.

1. DARREN MOWERS
ID NUMBER 8806135080085
Cellular: 0768257958
0835744770
717 Hazeldale Drive, Noordgesig
1804
South Africa
mowersdarren30@gmail.com
PERSONAL DETAILS
FULLNAMES : DarrenJason ChristopherMowers
GENDER : Male
DRIVING LICENSE : Yes
EMPLOYMENT EQUITY : Coloured
SECONDARY EDUCATION:
IntecCollege -2005
Matric Senior Certificate:
English, Afrikaans, Mercantile Law, Criminology, SA Criminal Law, Criminal Procedures & Evidence
TERTIARY EDUCATION:
July2009 – MilparkBusinessSchool
F.A.I.S Deposits1 30 Credits (NQF UnitStandardaccreditedbyINSETAand INSQA)
14 January2009 -Nedbank
SGA 1 for Team Leaders(NQF Accreditation)(SGA – SalesGrowthAcademy)
10 December2008 -Nedbank
CoachingforGrowth(CertifiedCoachaccreditedbySAQUA)
COMPUTER SKILLS:
 MicrosoftWord, MicrosoftExcel,MicrosoftOffice,Windows7, Internet
 Overflow & various other in-housepackages
 SAP
 AVAYA – Soft and HardPhone

2. DARREN MOWERS
ID NUMBER 8806135080085
Cellular: 0768257958
0835744770
717 Hazeldale Drive, Noordgesig
1804
South Africa
mowersdarren30@gmail.com
EMPLOYMENT HISTORY:
SunwayConstruction –OfficeAdministrator
30 March2014 – 18 December 2015
 Buying and processing ofall accountswithregardsto buildingmaterial.
 Assisting Managerwithsalarypaymentsat the endof the month
 Overseeingthe managingofmaterials(stocktaking)
 Updatingdaily/weekly/monthlyreports that needs to be submittedto management
 Handlingall othergeneralofficeadminanddealingwithcustomer/employeequeriesthatcomesthruvia e-
mail,telephoneandfaceto facecontact.
FirstNationalBank –CollectionsAgent
3 April 2013 – 6 March2014
 InboundandOut boundagent
 Utilize various skip tracingtechniquesandcollectionstrategiestolocaterightparties inorder to negotiate
payment arrangementsonhigh collectabilityor value accounts.
 Negotiatepaymentterms andmethodswhenright party is reached.Theprocessoften requiresreviewing
the accountinformationindatabase,and/oraskingprobingquestionsof the consumerinordertobetter
understandpotentialobjectionstopayment.
 Overcomestallsandobjections&suggestmoneysourcesfor debt payment.
 Utilize payment options(creditcards,directchecks)andsecurethisinformationsothat administrativeser-
vices canprocess.

Europ Assistance –CaseManager (Road&Home)
October2012 –2 April 2013
 Callcentrebased.
 Arranging Roadsideand EmergencyHomeAssistancefor mostInsuranceCompaniesand ClubMembership
Client( e.g. EdgarsClubMembership)
 Authorising SP’s to tow membersVehicles(Accidenttows/ roadsidetows)
 MonitoringMemberswhentravelling
 Arranging Carhire/ Accommodation/TaxiServices (breakdowns/ Accidents)
 Paperlessenvironment.
 Self managementbasedonBPM Overflow.
 Receivingandregistrationof claims.
 Appointingof lossadjusters, contractorsandsuppliers.
 Authorising of claims.

3. DARREN MOWERS
ID NUMBER 8806135080085
Cellular: 0768257958
0835744770
717 Hazeldale Drive, Noordgesig
1804
South Africa
mowersdarren30@gmail.com
 Liaising withbrokers, clientsandsuppliers.
 Receivingof mailandinvoices.
 Paying of claims.
 Negotiatingdiscounts.
African Bank –CollectionsAgents
November2011 – March2012
 Phoningclientstoarrange/collectonoverduebalancesonclientsloanaccounts/furnitureaccountsandcredit
cards
 Updatingof allclientspersonalinformationonthesystem
 Generalclientqueries
 Ensurethat monthlytargets andrequiredcriteriameasuredonaremetonthe end of eachmonth
Finrite –Claims Specialist
May2011 – July 2011
 Liaisewith Brokersand Clients
 Registeringclaimsforsmartphoneplus, auto page,tiger wheelandtyre, callsure,gamecellular
 Finalising/AuthorisingClaims
 Generaladmin –Smartphoneplus
 2IC – Smart phoneplus
 Updatingandforwardingof callandclaimsstatsto managementatthe end of eachday.
Nedbank –TeamLeaderClientCommunications /TeamLeaderClientServices
October2008 –November2012
 Balancingofallbranchsuspenseaccounts
 Authorising transfers, account closures, ABF pay-outs, profiles, card encoding
 Authorising teller transactions
 Managing staff ( training, coaching, HR matters)
 Managing Safe custody
 Signing and checking daily reports
 ManagingTellers–Treasury,Foreign,Tellersbalancingendofday
 Stand In – BranchManagerandOtherTeamLeader.Saturdaysand whenthey are out of the office

4. DARREN MOWERS
ID NUMBER 8806135080085
Cellular: 0768257958
0835744770
717 Hazeldale Drive, Noordgesig
1804
South Africa
mowersdarren30@gmail.com
AbsaBank – Branch Administrator
February2008 – October2008
 Printing and Actioning of daily listings
 Doing month end reconciliations
 Safe custody
 Client complaints resolution
 Ordering of all stationary and merchandising on SAP
 HR matters (new appointments, transfers etc.)
 Ensuringthat the branchesfinancialsareinorder
AbsaBank – FrontlineTeller
June2007 – January2008
 Cash and Cheque, transfers, cheque encashment
 Foreign exchange
 Identifying possible sales
 Printing of statements
 Doing end of day balancing
 Treasury
 Basic Administration
UTI Mounties –VaultClerk
December2006 –May2007
 Receiving cards from despatch department at the start of day
 Scanning all cards received in order to sort in to the different regions/branches
 Consolidate and despatching of the cards in order to be shipped off.

5. DARREN MOWERS
ID NUMBER 8806135080085
Cellular: 0768257958
0835744770
717 Hazeldale Drive, Noordgesig
1804
South Africa
mowersdarren30@gmail.com