1. MOHAMED FAWZY AHMED
Address: B El Nile ST ElAwkaf –Giza
Tel.: 01142009449
E-mail : heartlion1976@hotmail.com
Career objective
To leverage andgrowmyprofessional experience inthe retail bankingsector
Work Experience
14 Yrs. Experience in Retail Banking
Personal Information
Nationality : Egyptian
Date of birth : 21/2/1976
Marital Status : Married
MilitaryStatus : Exempted
Education : B.Sc. Agriculture Engineering - AinShamsUniversity - Graduation2000
Grade: Good - Graduationyear:2000
ComputerSkills:
Workingknowledgeof MicrosoftOffice software.
Languages:
Fluentknowledge of ArabicandEnglish.
Fair knowledge of French
Career Summary:
- Overnineyears’experience inthe retail bankingindustry
- More than five yearsin Citibankcollectionsdepartmentasofficerandpromotedtoteamleader
- AIG(Life Insurance) Directsale Officer
- BBSA fromFuture GenerationFoundation,Grade:Excelle
Work Experience:

2. 2014- Workedas seniorsales in branch at Commercial Bank of Dubai from June 2015 till Nov 2015.
2014- Workedas seniorsalesat ALHILAL bank from Aug 2014 till June 2015.
- Attendthe morningmeetingat8 am until finish.
- Visitstoworkfor internationalcompaniesandofferedproduct.
- Explainall the advantagesandbenefitsof the expatriatesfinance.
- Workingtowardsthe objective toarequiredof me duringthe month.
2014- Workedas seniorsalesat RAK bank from Feb2014 till July 2014.
- Attendthe morningmeetingat8 am until finish.
- Visitstoworkfor internationalcompaniesandofferedproduct.
- Explainall the advantagesandbenefitsof the expatriatesfinance.
- Workingtowardsthe objective toarequiredof me duringthe month.
2013- Workedas head of agencysales for CitibankEgypt until Jan 2014.
2011-Worked as team leadersales(creditcard – personal loan)
-Signature onfile bythe sellerandknow youare identical withthe lawsandrulesof the Bank
-Will reviewfilesare conformedtothe rulesandconditions
-Seta targeteach vendor
-Knowthe papersrequiredforthe filesinthe eventof anypapersuch as incomplete Clearance bank
Andattachedwiththe file
-Client'ssignature onthe check
2010 –Workedas CollectionsDepartment –In-House CollectionsTeamLeader
- Managed a teamof in -house collectionofficers
- Achievedareductionof NCLof recoveries
- ReduceddelinquenciesbyPressure oncustomerstopayall delinquenciesowed tothe Bank
- Responsible forrecovering$100 Millionperyear
- Contributingsignificantlyinminimizingthe monthlycreditNCL,aswell asthe recoveries
effectiveness.
- Work towardsnormalizingall the referredcreditdelinquentaccountsthrougheffectivefield
visits
2009 – 2010 CollectionsDepartments – CollectionAgencyLegal and AdministrationOfficer
- Work clearancesforlatecomersatthe bank's clientstopayduesto the bank
- clearancesissuestoclientsandmeetingdeadline
- clearancesfinal workof the loansowed bythe clientafterfull paymentof indebtedness
- Work authorizationinthe client'slawyerstrugglingtopay
- Work archive dischargeseachmonthseparately
- Deliveryof all client'sprivatepapersloan(checks - final)
- The work of all clearancesbranchesof CitibankEgypt
2007 – 2009 CollectionsDepartments– In-House CollectionsOfficer
- Track & reviewall the delinquentaccountsroutedtothe in -house unitandassignthem
amongthe teammembers,toensure meeting/beatingthedelinquencyandflow rate targets
setfor the unit

3. - Resolve all the referreddelinquentcustomers'complaintsinatimelyandprofessional fashion
- Develop&monitorthe unit’sMIS,to measure &control the team’sefficiency&effectiveness
- Handlingdifficultreferredcases/problematicdelinquentcustomerswithanapproachthat
reflectsadelicate balance betweenprovidinganexcellentcustomerservice &abiding
effectivelybythe stipulatedcollectionsstrategies
- Ensuringfull compliance amongthe unitmemberstothe collectionspolicies,proceduresas
well asto the acceptable code of ethics&conductwhendealingwiththe delinquent
customers
- Schedulingall the due outstandingdebtsof the referreddelinquentcustomersinspecificdata
overthe shortestpossible timeframes
- Followuponthe reachedpaymentpromises&affectupdatesonCACS systemaccordingly
- Providingfrequentmarket’sfeedbackforthe majorreasonsof delinquencytocollections
manager.
2006 – 2007 AIG (Life Insurance) Sales Officer
- Attendthe morningmeetingat9 am and 5 pm
- Visitstoworkfor internationalcompaniesandofferedproduct
- Explainall the advantagesandbenefitsof the prepaidcard
- Selectthe categorythatTsaitiaget on topof a creditcard advance and schedulingthem
- Workingtowardsthe objective toarequiredof me duringthe month
2002 – 2006 CitibankN.A. Egypt - TelemarketingOfficer– CreditCards MarketingDepartment
- Sell all the accessoriesacreditcard
- Achieve the desiredgoal tome everyday(5 additional cards)
- Achieve the desiredgoal tome a month(100 creditcard)