This document is a resume for Claudio Rocha Oliveira summarizing his work experience and education. He has over 15 years of experience in customer service roles including concierge, office assistant, waiter, and cashier. His experience demonstrates that he is hardworking, reliable, and able to perform well under pressure. He is proficient in English and Portuguese and has qualifications in customer service, team leading, and IT skills.

1. 1
Personal Statement
Hardworking, proactive, responsible and reliable individual who performs well under pressure. Extensive
experience in customer care services with excellent timekeeping skills, multilingual English and Brazilian
Portuguese, willing to undertake further training, as needed. DBS checked 5th
November 2016.
Work Experience
Concierge / Porter 2015
Claibon Property Services
 Welcoming and greeting residents & their guests
 Assisting the residents with any queries
 Answering the telephone and taking messages
 Monitoring CCTV & patrolling the building promoting a high level of safety and security
 Checking the fire alarm system
 Responsible for accepting parcels for the residents
 Keeping records of all visitors and contractors
 Keeping the reception clean and tidy at all times
 Ability to supervise all cleaning
Office Assistant 2004 – 2014
MK Oral Designs LTD.
 Maintaining and organising stock levels of office equipment
 Checking cost codes for ordering and purchasing materials
 Petty cash transactions, keeping a record of in going and outgoing payments/invoicing
 Banking–taking all cheques and monies to the bank and depositing them in the business accounts
 Filing – maintain filing of paper documents in alphabetical order / photocopying
 Packing Dental Prosthesis and delivering for post
 In charge of outgoing post using the office franking machine
 Maintaining a filing record of deliveries and collections made
 Face-to-face delivery of DentalProsthesis to DentalPractices
 Arrange special deliveries by courier as needed
 Providing small handyman duties such as painting, changing light bulbs and moving equipment around
Waiter 2003 – 2004
Savers Hotel, London
Experience gained included waitressing and reception duties; answering telephone and booking orders; assisting
customers with general queries and bookings; providing housekeeping services and maintaining a high standard
of cleanliness.
Cashier 2001 – 2003
República Productos Electronicos Ltda. Brazil.
Duties included managing a small group of employees within a casino in Rio Verde,Goiás, Brazil; working in the
Accounts Department; working as a cashier and closing balance, counting and registering the money and logging
in appropriate database.
Claudio Rocha Oliveira
Address: London SE13 7FW
Home: 0208 852 9685
Tel: 07540 569 458
E-mail: claudiooliveira77@hotmail.com

2. 2
PassengerAssistant 1997 – 2001
SATA Service Auxiliary of Air Transportation. Guarulhos, SP.
Assisting passengers during check in, issuing boarding passes,directing passengers to their destination gates;
aiding passengers to board and disembark flights; weighing luggage; providing customers’ general advice.
Education
Highfield Awarding Body for Compliance
HABC Level 2 Certificate in Team Leading 2016
Highfield Awarding Body for Compliance
HABC Level 2 Certificate in Customer Service 2016
City & Guilds
Level 1 Certificate in Retail Knowledge 2016
Security Industry Authority (S.I.A) Certificate 2016
Doncaster College, London. ( On – line) 2015
Essential IT Skills Level 2 (Office 2010) Word Processing, Power Point, Spreadsheets,Improving Productivity.
Lewisham Southwark College (LeSoCo) 2014
Government run classes in developing skills for gaining employment (working at NVQ3 &
A Level)
Eden House College, London 2004 – 2006
Upper Intermediate Level English
Wizard Institute of Languages Rio Verde (GO) Brazil 2001
English Language
Munhoz Accountancy, Guarulhos (SP) Brazil 1997
Typewriting and clerical skills
SENAC School, Guarulhos (SP) Brazil 1996
Customer Service (Supplementary Training)
Computer Science Data Control School, Guarulhos (SP) Brazil. 1996 – 1997
Completed courses Word 7.0, Windows 7.0, Excel 7.0, and PowerPoint 7.0
President Kennedy Commercial College, Guarulhos (SP) Brazil. 1996 – 1998
NVQ in Business Administration – GCSE Equivalent
Subjects included Law and Legislation, Economics and Market, Planning Control Production, General
Management, Financial Administration, Personnel Administration, Organisation and Control, PracticalClerical,
Statistics, Word Processing, Accounting of Costs, Philosophy, and Accounting.
Hobbies and Interests
Cooking, sports in general, walking in the countryside, travelling abroad, decorating and rural issues
References
Available upon request