Cyber Management Systems Past Performance Cyber Management Systems Capability Statement. DEV Engineering Support Development & Integration Support Tier IV Support Engineering Projects Development, Lab and QA Support Quality Assurance Testing Support Engineering Lab and QA Support Development Environment Support Ops Operations Support Tier III Servers Storage Monitoring Telephony Access Control A/V Conference Wireless Data Network Remote Access Client Support Help Desk Tier I Desk Side Tier II Asset Management Support Hardware Assets Support Software Assets Support Data Repository Security Support Security Engineering Firewall Patching PKI CDM IDM PAM Program Management Financial/Business Ops Services Capacity Planning Services Surge Support Outgoing Transition Plan Executive Briefings Configuration Management Support Change Management Support Program Management Plan Weekly Personnel Roster Development Program Management Portal Monthly Performance Report Bi Weekly Program Management Meetings Meeting and Review Minutes

1. Cyber Management Systems
www.cybermanagementsystems.com info@cybermss.com 301-613-3717
Cage Code: 74GD0 DUNS: 079393693
CYBER MANAGEMENT SYSTEMS
Strategically Advanced TM
Past Performance
Securities and Exchange Commission (SEC) Infrastructure Support Services (ISS)
Period of Performance Oct 2011 – May 2013
These past performances demonstrates Cyber Management Systems’ incumbent experience for service desk,
operations, engineering, and program support and reflecting our clear understanding of large infrastructures and
tasking requirements.
Mr. Coleman supported OIT Service Delivery and Service Support environment covering nearly 5,000 SEC end-users
and 2,000 contractors nation-wide; 15 sites, including 2 data centers; a high-speed switched network; Service Desk
operations; Data Center; and NOC/Enterprise and Enterprise Service Management. Mr. Coleman integrated new
technology, hardware, and systems into the heterogeneous SEC environment; operated and maintained that
environment; and managed SEC’s Enterprise Management Systems and Disaster Recovery Program (4mths). Mr.
Coleman managed and operated IT infrastructure hardware, software, and systems currently defined as the SEC
General Systems Support (GSS) environment in accordance with stringent Service Level Agreements (SLA) in direct
support of OIT requirements. Mr. Coleman supported a major data center move from Springfield, VA to Edison New
Jersey. Mr. Coleman also supported a second data center in Beltsville, MD to provide redundancy for critical
applications in support of the Commission’s continuity of operations plan.
Defense Intelligence Agency (DIA) Solutions of the Information Technology Enterprise (SITE)
Period of Performance May 2013 – May 2016
Assigned as the Enterprise Performance Manager of Enterprise Communications (ECS) Operations section of the
ECS SITE (Solutions for the Information Technology Enterprise) Task Order. Responsible for ensuring all network
performance management efforts to met contractual requirements. Managed and provided guidance and
oversight of the Enterprise Network Management Systems (ENMS) section. Interface with government and GDIT
leadership to address issues and develop strategies to increase operational service performance to meet and
exceed customer expectations. Provided guidance to all operations (OPS) section leads on network performance
management best practice methods to ensure to ensure optimal performance of the Joint Worldwide Intelligence
Communications System (JWICS).
Defense Information Systems Agency IT Support Services
Period of Performance March 2009 – May 2009
Mr. Coleman supervised and managed the DISANet Service Desk and responded to critical outages as required on a
24x7x365 basis. Mr. Coleman also supported the DISANet Network Operations Center (NOC) and provided Help
Desk, Desk Side Support and Engineering support services. Mr. Coleman also provided Network Operation,
Administration and Maintenance functions for DISA including asset tracking, fault, accounting, performance,
security and event management as well as, maintaining the DISA helpdesk, providing Tier 1, 2, 3, and 4 level
support to headquarters, regions, and campuses throughout the world. Mr. Coleman used government provided
tools such as Solarwinds Orion Network Performance, Configuration Management tools, and HP OpenView to
monitor systems and issue alerts.
NAICS: 541511, 541512, 541513, 541519, 518210, 541330, 519190, 561110, 611430