Mayank Aggarwal has over 4 years of experience in IT operations, managed services, and telecom industries. He has worked as a senior specialist at HCL Technologies and Ericsson Global India, where he managed teams and handled projects involving Citrix, virtualization, networking, and service desk operations. He has skills in areas such as ITIL, managed services, virtualization, networking, and various tools such as BMC Remedy, ServiceNow, and IBM Netcool. He is looking for a new opportunity where he can apply his experience in IT operations, project management, and team leadership.