1. 12/8/2014 jobs.bg
EUROPEAN
CURRICULUM VITAE
FORMAT
Personal Details
First name(s) / Surname(s) Georgi Ivanov Uzunov
Phone 4915902143286
E­mail
panda.rogue@gmail.com
Nationality Bulgaria
I live in Umkirch, Mittelweg 29/Germany
Birth Date 09.01.1990
Gender Male
Work Experience
Dates April 2014 ­October
2014
Occupation or position held Batch and Scheduling Command Center Support Engineer
Main activities and responsibilities The Batch and Scheduling Command Center Support Engineer is
responsible for delivering operational services to outsourcing
accounts on time, on target with quality. The Engineer has focus
on continuous operations and Incident management of supported
configuration items. The main goal is to minimize the amount of
unplanned downtime in the customer`s production environment
and to achieve a high level of customer satisfaction.
Special technical skills :
­JBOSS
­Kerberos
­LDAP
Directory or Active Directory
­MS
SharePoint
­Tomcat
­Web
Analytics
­WebLogic
AS
­WebSphere
AS
­WebSphere
Message Broker
­WebSphere
Portal
­Websphere
MQ Series
­IBM
Tivoli Workload Scheduling (TWS)
­Automic/
UC4
­Cronacle
­Dollar
Universe
­CA
Autosys
­MS
PowerShell or UNIX Shell Sscripting
Name of employer Hewlett Packard
Location Sofia, Bulgaria
Type of business or sector Information technologies
Dates December 2013 ­April
2014
Occupation or position held Business Applications Support for Google
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Main activities and responsibilities • Handle a broad range of customer cases
• Troubleshoot technical and account issues
• Escalate cases as needed
• Meet predetermined targets and represent the company in a
professional manner
• Update customer information and transaction information as
needed into the database
• Meet and exceed requirements for deliverable output
• Guide customers through the process of online activation of
subscription
• Assist customers with billing queries
• Assist in configuring devices to email – mobile devices, tablets,
PCs (Android OS, Blackberry, iPhone, Windows Mobile etc)
• Provide information and guidance on Cloud storage and data
maintenance
• Provide support to migrate email into a new platform
• Provide support to add/remove/modify user permissions on
emails, calendars, shared documents etc.
• Guide through setup of websites/creation of new websites using
templates
• Teach users basics of setting up a cloud based email, calendar,
shared file storage, office tools and sites
Name of employer Sutherland Global Services ­Google
Project
Location Sofia Bulgaria
Type of business or sector Information technologies
Dates June 2013 ­October
2013
Occupation or position held Housekeeper
Name of employer West Glacier Mercantile
Location West Glacier, MT, USA
Type of business or sector Tourism, hotels and restaurants
Dates July 2012 ­May
2013
Occupation or position held Outsourcing Customer Service
Main activities and responsibilities Handle the day­to­day
volumes of the assigned tasks and ensure
the given SLAs are met per quality standards;
­Obtain
voluminous data and information for specific detail
according to instructions provided;
­Conduct
researches on the Internet and find required information
quickly;
­Take
decisions on important business tasks based on available
information;
­Work
with client’s system tools to support company specific
requirements.
Name of employer 60K LTD ­eBay
Project
Location Sofia, Bulgaria
Type of business or sector Information technologies
Dates June 2011 ­November
2011
Occupation or position held IT Support Specialist
Main activities and responsibilities ­Acts
as a single point of contact for the customers;
­Provides
1st level of technical support;
­Communicates
actively with the 2nd & 3rd level support groups;
­Owns
the Incident Management process;
­Spots
recurring incidents and raises problem tickets;
­Prepares
& updates technical documentation and manuals;
­Monitors
SLA compliance & generates monthly/weekly reports.
Name of employer ITD Network
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Location Sofia, Bulgaria
Type of business or sector Information technologies
Dates February 2006 ­September
2009
Occupation or position held PC Software and Hardware Sales and support
Main activities and responsibilities ­System
assembly
­Install
OS and Software
­Build
up wireless networks
­Consulting
clients about parts,systems,notebooks or peripheral
devices like printers, scanners etc.
­Sell
computers, printers, notebooks to customers
Name of employer "STIL Computers" Pazardzhik
Location Pazardzhik
Type of business or sector Information technologies
Education and training
Dates October 2014 ­till
now
Title of qualification awarded Computer Science
Name and type of organisation providing
education and training Albert­Ludwigs­Universität
Location Freiburg, Germany
Level Master's degree
Dates September 2009 ­July
2014
Title of qualification awarded Automation, IT and Robotics
Name and type of organisation providing
education and training Technical University of Sofia
Location Sofia, Bulgaria
Level Bachelor's degree
Dates September 2005 ­September
2009
Title of qualification awarded Mathematics & Informatics
Name and type of organisation providing
education and training SOU Georgi Benkovski
Location Pazardzhik, Bulgaria
Level Secondary school
Additional Courses Cisco CCNA network Certificate – Fundamentals
Softacad PHP/HTML/CSS/Javascript/MySQL
HP Unix ­TU
Sofia
Personal skills and
competences
Mother tongue: Bulgarian
Languages Comprehension Speaking Writing
English Fluent Fluent Fluent
German Beginner Beginner Beginner
Computer skills and competences OS Linux/Windows­Install/
Configure/Troubleshooting : Ubuntu,
Linux Mint, Debian,Fedora,Windows XP,Windows 7,Windows
8,Windows 8.1
PC Hardware ­Install/
Upgrade/Configurate/Troubleshooting
Mobile devices, tablets, PCs Android OS, Blackberry, iPhone,
Windows Mobile.
Programming : Python Beginner / C# Beginner / PHP Beginner /
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CSS / HTML
Office :MS Word/MS Excel/MS Power point
Open Office Suite
Local newtork and media setup
Adobe Photoshop
Corel Draw
Illustrator
MS Movie Maker
Cisco CCNA network Fundamentals
Аutocad 2011
SolidWorks 2005
HP Unix
TeamViewer remote support
Visual Studio 2010/12/13
Workflow ­Ticket
system
Skills working on an ITIL service desk
Salesforce ticketing system
Other skills and competences ­Team
player.
­Customer
support skills ­talking
with the people and finding a
solution to their problem.
­Problem
solving attitude.
­Detailed
knowledge and understanding of Incident, Problem and
Change Management processes.
Managed people Yes (2)
Driving License B, M
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