This document contains the resume of Frank Williams. It summarizes his over 20 years of experience in sales, sales management, customer service and marketing. His core competencies include customer service, communication, being detailed and organized, and relationship selling. His professional experience includes roles at Acosta, American Family Life Assurance Company, AAA Insurance, Harrison Companies, Columbus Life Insurance Co, WorldPay US, Wells Fargo Merchant Services, and First Data Merchant Services. He has multiple licenses in property/casualty and life/health insurance. His education includes courses from Kaplin University and Chabot College.

1. Roseville Ca 95747  (916) 298-6463  wms7@sbcglobal.net
Frank Williams
Roseville Ca 95747  (916) 298-6463  wms7@sbcglobal.net
Career
Objective
Sales professional with over twenty years of success. Experienced in sales, sales management,
customer service and marketing. Focused on net business growth.
Core
Competencies
 Customer Service
 Communication
 Detailed and Organized
 Relationship selling
Professional
Experience
Acosta
Sales & Marketing
 Customer service
 Territory Management
American Family Life Assurance Company, AFLAC
Licensed Agent
 Manage and provide customer service for new and existing business
 Business to Business relationship acquisition
 Group presentation and enrollment
AAA Insurance, NCNU
SSA , Sales & Service Associate
 DMV Transactions
 Cash Management
 Quoting new business (Personal Lines)
 Auto Endorsements, adding and removing vehicles , drivers, SR22
 Homeowners Endorsements, renters and dwelling. Coverage evaluation, addition of
personal articles riders, etc.…
**Current Licenses, California Property and Casualty agent/broker
California Life Health & disability
Harrison Companies, Columbus Life Insurance Co
Associate Agent
 Mortgage protection Insurance
 Universal Life, Whole Life
Merchant Services, Payment Processing
Account Executive 1999-2013
WorldPay US
 Boarded 60 new merchants in first six months
 E2EE End to End encryption and PCI compliance
 Pursue leads through Chamber of commerce, leads groups, cold
calling, etc...
 Pursue new business / grow personal portfolio
 Manage CRM system
Wells Fargo Merchant Services
Payment Processing Direct
Independent contractor
 Maintain Master agent/sub agent training, hiring, goal setting.
 100% self-sourced
 Pursue leads through Chamber of commerce, leads groups, cold
calling, etc...
 Pursue new business / grow personal portfolio
 Manage customer service issues with existing customers.
First Data Merchant Services Walnut Creek, CA
 100% Plan achievement every year possible

2. Roseville Ca 95747  (916) 298-6463  wms7@sbcglobal.net
Education
Additional
Skills
Personality
Strengths
Awards and
Honors
 Represented several alliances, Banks, and associations.
California Association of College Book Stores, Association of
Retail Tire Stores, California organization of Ophthalmologist.
 Pursue leads through Chamber of commerce, leads groups, cold
calling, etc...
 Valutec & FDMS gift card, custom and standard programs.
 Telecheck Sales to plan achievement
Kaplin University
Property and Casualty License Courses , Licensed
AD Banker
Life, Health, Disability Courses , Licensed
Chabot College
Business Courses
PSSIII Professional sales training
Proficient in Microsoft Office, Excel , Power Point, Word, Photo Shop
CRM Management
Gallup Strengths Finder Assessment 2015
Top Five Strengths , Frank Williams
Communication Belief
Restorative Empathy
Activator
Awarded rookie of the year in 2006
Achieved Presidents club multiple years
Earned trips to San Diego & Cabo San Lucas, Mexico.

3. Roseville Ca 95747  (916) 298-6463  wms7@sbcglobal.net
Frank Williams
Roseville Ca 95747  (916) 298-6463  wms7@sbcglobal.net