Christopher Peacock has over 10 years of experience as a network engineer and is currently an Optical/Transmission NOC Engineer at Zayo. He has a BA in Business Management and certifications in networking including CCNA. Previously he was a Shift Team Leader at 2e2 Network Operations Centre providing first and second line network support and monitoring customer networks. He also has experience as a third line helpdesk and network support engineer at 2e2 Nuffield Hospital Group Service Desk.

1. Christopher Alan Peacock
12 Tintagel Close, RG23 8JE, Basingstoke
Telephone: 01256 473673 , Mobile: 07879 873855
Email: ChrisPeacock7@chrispeacock7.plus.com
Professional Profile
Proactive and motivated Network Engineer with a BA (Honours) Degree in Business Management,
10 years’ experience in the Network Engineering field. Possesses vast knowledge in networking
and management having shown exceptional team working abilities with notable records of working
with Network and Server/PCs in different industries. Equipped with a strong analytical and quick
thinking abilities used mainly in diagnosing, troubleshooting and solving network problems. Proved
to be competent in offering technical and non-technical support within an organisation and to
clients ensuring that proper feedback is made for client’s satisfaction. Dynamic communicator with
outstanding time management skills and a talent for delivering duties with great accuracy.
Career History
Optical/Transmission NOC Engineer, Zayo (Formerly Viatel) 2011-date
Description: Working within the 24/7 team for the optical fibre backbone supplying company, Zayo.
Provide 1st
and 2nd
line network support on 24/7 day/night shifts and acting as 2nd level escalation
contact. This role promotes experience to Darkfibre, WDM, SDH and IP as well as exposure to
Huawei, Cisco, Ciena, Adva, Ekinops, Packetlight and Salesforce.
• Overall accountability for monitoring the optical network as well as site management systems
• Handling customer enquiries, queries and suggestions by phone or email and ensuring
feedback is made
• Logging, diagnosing, troubleshooting and fixing network faults, collaborating with field
engineers/3rd parties in managing major network issues
• Responsible for site management, Impact assessments, escalations and managing major
incidents which are usually fibre breaks
• Responsible for initiating, creating and implementing risk assessments for planned works
Shift Team Leader, 2e2 Network Operations Centre (NOC) 2007-2011
Description: Provided 1st
and 2nd line network support on 24/7 day/night shifts. Initially moved to
the Network Operations Centre, worked much to add Windows networking experience to a
predominantly Cisco based team due to the adoption of various 24x7 server/AD monitoring OOH
tasks.
• Monitored NOC’s core customers network infrastructures proactively, which was primarily Cisco
based
• Actively involved in diagnosing fault alarms from monitoring systems, then fixing/managing fault
fix for both Cisco and MS Win O/S’s
• Kept customers abreast with information on fault fix progress, within an ITIL/SLA based
framework
• Provided organisational support as the escalation point and P1 manager for the team
• Determined change scope, approved change and undertook changes within an ITIL based
environment
• Played a crucial role in updating monitoring systems, team processes and procedures when
and where required (SharePoint 2007 admin)
• Actively involved in procuring, mentoring, training, developing and ensuring off-shift support of
NOC team
• Managed the shift/callout rotas in order to ensure that there was full coverage and activity at all
times
• Liaised with other 2e2 helpdesks/departments for to ensure a smooth coordination of OOH
activities
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2. Career History continued…
3rd line Helpdesk and Network support, 2e2 Nuffield Hosp. Group Service
Desk
2006-2007
Description: Environment consisted of 44 sites which were all subnetted and with associated
OU’s. Assumed the roles of an escalation manager in this contract and was required to operate
within an ITIL environment.
• Provided support for Citrix Mframe/ICA client based apps, based on SQL2000, Exchange 2000
• Assumed the responsibilities of a Systems administrator for Enterprise Asset Management,
System and interrogation of AD for reporting purposes
• Supported Nuffield Hospital Group remotely on WinXP within AD W2K/3 domain
• Trained, developed and mentored 1st and 2nd line support personnel on network support
issues
• Played a key role in providing advice on new 2e2 AD contracts and upgrades to existing
environment
Education
BA (Hons) Business Studies
University of North London
MCSE W2K
2003 SGS, Woking
CCNA
Training Square (Expected 2016)
MCSE 2012, Server Infrastructure
Training Square (Expected 2016)
Professional development
Server Operating Systems:
VMware Installation, multiple VM/domain/DC environment- used for Win2K8
MS Win 2K8 Server Installation, user account management, used and managed within AD
domain
MS Win 2K3 Server Installation, user account management, used and managed within AD
domain
MS Win 2K Adv.
Svr
Used Adv Server for SQL clusters (Fibre channel SAN and SCSI).
MS Win 2K Installation, patching, user account management, local policy management
(mixed domain), Modelled OMI namespace for subsequent Win 2000
upgrade with AD, tested RIS for workstation builds,
MS Cluster
Services
Built active/active and active/passive clusters both on Win NT and Win 2000
using Dell/EMC hardware
Personal details
Driving licence: Full/Clean
Interests: Motorcycling, Music, Mountain-Biking/Cycling, Swimming, Cooking,
Reading, House DIY still!
References are available on request
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