Mark Klug is seeking a team-oriented position and has over 20 years of experience in telecommunications including supervising installation teams and being a subject matter expert in technologies like Ethernet, IP, and fiber optics. He has a history of assisting large customers with network design and troubleshooting and has received recognition for his problem solving abilities from his current employer Verizon where he has worked for over 20 years.
I am a top-performing, versatile, IT Professional, with over 20 years of experience in the various areas of the IT Field (Networking, Telecommunications, Video Conferencing, and Structured Cabling). I have proven expertise in communication, vendor management, customer service, systems and network monitoring. I’m a detail-oriented, self-starter, with exceptional troubleshooting skills in tackling and solving complex business and technical problems. I’m a dedicated team player and trusted colleague, able to learn new technologies quickly and consistently meet and exceed expectations
I am a top-performing, versatile, IT Professional, with over 20 years of experience in the various areas of the IT Field (Networking, Telecommunications, Video Conferencing, and Structured Cabling). I have proven expertise in communication, vendor management, customer service, systems and network monitoring. I’m a detail-oriented, self-starter, with exceptional troubleshooting skills in tackling and solving complex business and technical problems. I’m a dedicated team player and trusted colleague, able to learn new technologies quickly and consistently meet and exceed expectations
1. 8913 N 119th
East Ave
Ow asso, OK 74055
845-337-7660
mrklug34@gmail.com
Mark Klug__________________________________________
Objectives: Seeking a positionwith anemployer that is team orientedandgearedtowards professional and
personalachievement.
Capabilities: Supervise a team of8-10 installationtechnicians ina remote test center deliveringcircuits that
served as LAN, SAN andWAN links for Major, National, Global, andInternational customers at
layer 1, 2 and 3.
Supervise, coordinate, andimplement the installationandrepair of customer high-speeddata
networks dealing withissues including but not limited to:designfaults, local LEC, layer 1, 2, and 3
connectivity, utilization/latencycomplaints, WAN backbone failures, client CPE configuration,
hardware procurement andreplacement, andall chronic/secondlevel customer complaints.
Train subordinate technicians intelephony, Bell Core standards, LAN/WAN design, LAN/WAN
installationfundamentals, fault isolation, layer 1, 2, and3 troubleshootingtechniques, carrier
Ethernet installation and troubleshooting, private IPinstallation and fault isolationacross both
SONET and Ethernet access, andpublic IPinstallation and fault isolationacross bothSONET and
Ethernet access.
Subject matter expert inAnalog, DS0, T1, T3, Multi-Megabit Frame Relay, Private Line Point-to-
Point circuits, IP-VPN, Private IP, Public IP, Fast Ethernet, Gigabit Ethernet, Private Line Ethernet,
Ethernet Virtual Private Line Services, Sonet/OCN upto andincluding oc768, Wave, VPLS, VPWS,
Label Switch Paths (LSP) across PseudoWire architecture, and10Gbps LAN PHY and WAN PHY.
Subject matter expert inthe use of physical test sets, DXCtest heads, remote test software,
network monitoring software, protocol analyzers, test routers, production routers, GUI interfaces
into backbone switches, classic network elements, OADM, DWDM, ROADM, L2 aggregators, and
building Ethernet aggregationsystems.
Subject matter expert inthe designandimplementation of networking androuting protocolsto
include: SONET, SDH, Fibre Channel/FICON, Ethernet, 802.1q VLAN, SpanningTree, HDLC, Frame
Relay, PPP, ATM, RIP, RIPv2, and OSPF.
Consult withProduct Engineering, Network CapacityPlanning, andITDevelopment for all next
generationproduct deployments. Serve as a UAT tester for InstallationandMaintenance user
communitiesto ensure all business objectives are met prior to product roll out. Standardize,
document, andtrain user communities onprocedures for installationandmaintenance once a
new product has beenmade commerciallyavailable.
Achievements: Was a primarypoint of contact for MCI’s Private Line Ethernet product rollout. Presentlyserve as
the senior technician/teamlead andindividual contributor for VerizonBusiness’s Broadbandand
Ethernet Installationteam, providing 1
st
and2
nd
level support for internal andexternal
customers for a range of services rangingfrom ds3 upto 40GBpS wavelength, includingall
Ethernet and Fibre Channel protocols.
Assistedinthe implementationof ChicagoMercantile Exchange’s private Ethernet network
during their transitionfrom traditionalTDMto Ethernet VirtualPrivate Line.
2. Frequentlyconsult withaccount teams for manyof Verizon's larger customers, including Wells
Fargo, VerizonWireless, and Chicago Mercantile Exchange, to assist withdesign, implementation
and troubleshootingof chronic issues ontheir respective networks.
Awards: Recognized company-wide bymyVice President inSpringof 2010 for myabilityto evaluate a
situation, plan andimplement an efficent solution.
Frequentlyrewarded via Ovation, Verizon's internal employee recognitionprogram.
Employment: 2000 – Present VerizonOperations Support Centre, National
Local Install and Broadband & Ethernet
InstallationCentres, New YorkNY & Tulsa, OK.
1998 - 2000 Communications Corporationof America,
GardenCity, NY
1996-1998 Von Holtzbrinck PublishingServices,
New York, NY
Education: 1995-1996 Queensborough CommunityCollege,
Bayside, NY
Major in Management Info. Systems.
1993-1995 ClarksonUniversity
Potsdam, NY
Major in Computer Systems and Engineering.
Outside achievements: Eagle Scout, BoyScouts ofAmerica
References Available Upon Request
