Alaa Herbawi is a computer engineer from Jordan with over 5 years of experience in IT project management, resource management, and process improvement. She currently works as an IT supervisor and developer at Almuayed Travel Co. in Riyadh, where she is responsible for managing project delivery, resources, and providing technical updates. Prior to this, she worked as a technical support engineer at PepsiCo and did an internship at Cisco. She has strong communication, Microsoft Office, networking, and troubleshooting skills.

1. AREAS OF EXPERTISE
Team Work
Staff management
Project planning
Project reporting
Resource management
Contract administration
Process improvement
Supervising
Alaa Herbawi
Computer Engineer
PERSONAL SUMMARY
A bright, talented and ambitious Computer engineer who has the required
Principal Practitioner qualifications along with comparable experience of
working to the highest standards. Alaa has a long track record of ensuring
projects are delivered to the highest quality, within budget by effectively
organising, managing and utilising all resources. she is able to lead teams on
commercial, industrial, education and health projects where the highest
standards are routinely demanded. Always wanting to be actively involved in
all aspects of the project life-cycle he can deliver high-value projects in
matrixed organizations . she takes direction well and works hard to manage her
work.
Alaa is willing to travel and/or spend long periods abroad, and is currently
looking for a suitable position with a market leader company.
CAREER HISTORY
Almuayed Travel Co. - Riyadh
IT supervisor and development May 2014 - Present
Accountable for managing the delivery of IT department tas , and for providing
managerial support for all the projects conducted by the company. Also responsible for
providing monthly technical updates of any known issues/risks to Owner .
Duties:
 Responsible for estimating and planning projects.
 Responsible of distribute Task over the team .
 Responsible for ensuring best value is obtained for Staff use of internal and external
resources.
 Maintaining and completing Almuayed IT infrastructure.
 Identifying, costing and processing any contract assigned for the company .
 Monitoring Projects Timeline with the suppliers.
 Organising and facilitating Development process of the company .
PepsiCo - Riyadh
Technical support Engineer January 2015 – March 2014
Work with the technical support team in PepsiCo HQ in Riyadh , supporting the IT
department and organize the Tasks assign from the department .
Duties:
 Solve the technical’s problems assigned to the engineers .
 Ensuring to solve any issue /risks .
 Monitoring the IT stock .
 Search and Resolved any problems and issues that arose.
 Reading and solve the unsolved problem .

2. PERSONAL DETAILS
Ms.Alaa Herbawi
Jordanian
Saudi Arabia
24-09-1990
T: +966114190946
M: +966554754422
E: alaa.herbawi@gmail.com
Driving license: Yes
LinkedIn : Alaa Herbawi
PERSONAL SKILLS
Relationship building
Detail orientated
Perseverance
Flexible & adaptable
Positive attitude
Adaptable
Dependable
People-oriented
STS – Jordan, Amman
Trainee as Pre-Sales Engineer at Cisco Department June 2013 – September 2013
KEY SKILLS AND COMPETENCIES
Personal attributes
 Possessing a responsible attitude, tact, patience, and courtesy.
 Comfortable working on numerous, smaller size pieces of work.
 Ability to operate under pressure and deliver to demanding deadlines.
 Achieving results through others.
 Able to self start own improvement initiatives.
 Good team player.
 Capable of working under limited supervision.
 Motivating Project or Programme teams to own and complete tasks assigned to them.
 Conflict management and prioritisation skills.
Professional attributes
 Strong verbal and written communication skills.
 Computer literate, with high level of competence in the use of the Microsoft Office
suite of tools, including Microsoft Excel/PowerPoint/Visio.
 Network Configuration and administration.
 Routing, Switching and Troubleshooting.
ACADEMIC QUALIFICATIONS And Certification :
 Applied science University 2008 - 20013
BSc in Computer Engineering.
 Home Automation course at Jordan Engineers Association (JEA),
21 April, 2013 – 29 April, 2013
Certified 15 Hours.
 Cisco Certified Network Associated (CCNA) at pioneers Academy ,Jun,
2012 - July, 2012
Certified 50 Hours.
 Trainee at Specilaized Technical Services( STS) company,December, 2011
February, 2012 Completed training for a period of 2 Months on Hypercom
Services and Solutions in the Middle East
REFERENCES – Available on request.