Kevin Steer is an experienced training professional with over 20 years of experience managing and delivering training programs for technology and software implementations. He has expertise in developing training strategies, designing training materials, and delivering classroom and remote training. Recent projects include training programs for legal software at Herbert Smith Freehills and document management software at BDO.

1. Kevin Steer
Email – kevin.steer@tamworthassociates.com Page 1 of 4
Telephone - +44 7545 204116
Profile
An experienced training professional with a successful track record of developing and delivering training,
change and communication programmes involving change to process and technology systems.
With extensive experience in private and public sector organisations of managing or personally delivering
programmes from initiation through to implementation, I am comfortable leading or working within
teams, or working alone, to deliver outcomes that meet client objectives.
My key areas of expertise are:
 Management of training and communication programmes as part of software and hardware
based implementations involving design, development and delivery of training and support
products
 Creation of training strategies, identification of alternative approaches, training needs analyses
and definition of training and support solutions
 Communication with business and project stakeholders
 Use of project instruments to manage plans, actions, risks, issues and decisions
 Personal involvement in the:
o design and development of traditional training materials – guides, scripts, presentations,
scenarios, exercises
o development of electronic materials for self-learning
o development of communication interventions to maximise business engagement including
news stories, Q&A, FAQs, presentations, feedback processes
o delivery of workshops, events and training courses in room based environments or using
web based remote presentation technology
o development of assessment and feedback mechanisms to identify training benefits
o delivery of post training support incorporating desk side, remote and telephone support,
surgeries, remedial training
 Incorporation of business processes into system based training
My technology experience encompasses:
 Industry specific line of business applications
 Electronic Document and Records Management (EDRM), Enterprise Resource Planning (ERP)
and Customer Relationship Management (CRM)
 Desktop software upgrades encompassing operating system and desktop productivity
applications
 Technical support products
Recent achievements
 Development of a training programme for a globally distributed finance team within Herbert
Smith Freehills – Aderant Expert, iManage Worksite – 300 users
 Delivery of training and floor walking to support an EDRM for BDO – iManage FileSite – 3500
users
 Development of a training programme for a replacement case management system for
Oxfordshire County Council – Liquidlogic Adults, ContrOCC and SharePoint 2013, 800 users
 Development and delivery of a training programme to support a desktop upgrade for Mitsui
Sumitomo – Windows 7, Office 2013 and SharePoint 2013, 400 users
 Development and delivery of training for a new policy and claims systems for Mitsui Sumitomo
based – SSP, 100 users

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Recent contract experience
Jan 2016 –
Jan 2017
Herbert Smith Freehills - contract
Finance Training Lead for a global practice management implementation of Aderant
Expert
 Engagement with project and business representatives
 Design and implementation of a training needs analysis across 25 offices
distributed across EMEA, US, Asia and Australia
 Development of a global training approach
 Identification of training content arising from system and process change
 Development of training courses and support documentation
 Delivery of presentations and training sessions
July – Nov
2015
BDO - contract
Training delivery for a document management implementation of iManage FileSite
 Classroom training to groups of up 50
 Remote training using Webex
 Floor walking as part of the implementation process
 1:1 training for senior management and individuals requiring specialist
knowledge
Oct 2014 -
June 2015
Oxfordshire County Council - contract
Training Lead for a case management system upgrade to Liquidlogic Adults, ContrOCC
and SharePoint 2010
 Development of a training strategy, programme and supporting plans
 Engagement with business and project stakeholders
 Development of communication plans and materials to support business
change
 Management of a training team comprising external and internal resources
 Representation of the training team at project meetings and liaison with
process and testing work streams
Jul 2013 –
Oct 2014
Mitsui Sumitomo - contract
Training Lead for a desktop and office productivity implementation, a replacement
intranet and a new policy and claims insurance system – Windows 7, Office 2013,
SharePoint 2013
 Development of training approach, planning and scheduling
 Sourcing and development of training materials to support training delivery
 Development of bespoke support materials using Captivate and traditional
desktop authoring tools
 Delivery of briefings and training sessions to groups of up to 30
 Floor walking and post implementation support
 Ad hoc troubleshooting, tips and tricks, FAQs

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Prior experience
Apr 2013 -
Jun 2013
Leicester City Council – Trainer for an implementation of Lync 2013. Development
of paper and electronic training content, face to face delivery of formal and informal
training sessions and provision of deskside go live support.
Dec 2012 –
Mar 2013
National Audit Office – Training lead for an EDRM replacement using SharePoint
2013. Engagement with key stakeholders to identify training requirements.
Development of a training strategy and training plan. Development of training
content and delivery of train the trainer events.
Oct 2010 –
Nov 2012
Solicitors Regulation Authority (Regulation) – Training & Communications
Manager for a business transformation programme delivering CRM and EDRM systems
and processes and a desktop upgrade using Windows 7, Office 2010, MS Dynamics,
DOXiS. Development of a communication and training strategy. Management of
training team responsible for the scoping, design, development and delivery of a
training and communications programme. Development and implementation of a
competency based assessment programme.
Jan – Oct
2010
Forensic Science Service (Government) – Trainer within a business
transformation programme delivering electronic case file management and desktop
refresh – SharePoint 2010,MS Office 2010 and SAP
May 2008 –
Jan 2010
Virgin Atlantic (Airline) - Project lead within a global desktop, email and intranet
refresh programme - MS Office 2007, SharePoint 2007/2010, Notes to MS Outlook
May 2007 –
Apr 2008
Simmons & Simmons (Legal) – Trainer within a global desktop operating system
and document management refresh programme – Windows XP, Office 2003, HP
Worksite
Dec 2006 -
Apr 2007
Vodafone (Mobile communications) – Training lead for desktop OS and
productivity suite refresh programme Windows XP and MS Office 2003
Apr – Dec
2006
Herbert Smith (Legal) – Management of in-house training department support legal
applications - HP Worksite, SharePoint, Interaction, CMS, Aderant
Jun 2005 –
Jul 2006
2 Sisters Food Group (Food production)– Specification, procurement and
implementation of factory and back office systems – video conferencing, email, food
production, RFID
Aug 2004 –
May 2005
Clifford Chance (Legal) – Management of training and testing for a global practice
management implementation – Oracle and Aderant
Nov 2003 –
Jul 2004
Herbert Smith (Legal) – Training delivery for desktop and legal applications –
Office 2000, iManage, Interaction
Feb – Oct
2003
Laing Homes (Construction) – Management of a Lotus Notes to MS Outlook email
migration
Nov 2002 –
Jan 2003
DVLA (Government) – Development and delivery of training for Peregrine
ServiceCenter and AssetCenter
Nov 2000 –
Oct 2002
Laing Homes (Construction) – Project Management or software development and
training teams for a COINS software upgrade
May – Nov
2000
Barclays Mercantile (Financial Services) – Infrastructure and administration
services for a CRM software implementation

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Feb - May
2000
ICL (Technology)– Training development and delivery of Peregrine & Remedy
Service Management software
April 1999 -
Feb 2000
DERA (Government)– Infrastructure implementation and administration services for
a PeopleSoft implementation
Permanent employment
May 1989 -
Dec 1998
KnowledgePool (Training services)– Training management, consultancy and
delivery for ICL and Fujitsu led hardware and software implementations
June 1976
to Apr 1989
Southern Water (Utilities) – Customer Services management in billing and debt
recovery with a place on the senior management team
Technology skills
Category Technology
Networking WAN, LAN, wireless, remote access, hardware
Computer hardware desktop and server infrastructure
Server operating software Windows 2000/2003/2008/2012, SBS2003/2008/2011, VMWare,
MS Virtual Server, Windows Hyper V, Citrix
Desktop operating system Windows 2000/XP/Vista/7/8/10, Linux (various distributions)
Desktop productivity software MS Office 95/2000/XP/2003/2007/2010/2013/2016, OpenOffice
Communications Office Communicator, MS Lync 2010/13
Email software Exchange/Outlook, Lotus Notes, Groupwise, Evolution
Document Management iManage (FileSite and Worksite), Documentum, DM5, DOXiS,
LiveLink
Legal software Aderant Expert, InTapp, Thompson Elite, Oracle Financials
EDRM SharePoint 2003, 2007, 2010, 2013, 2016
CRM/ERP Peoplesoft, Oracle Financials, COINS, Interaction, Siebel, MS
Dynamics, Epicor, SAP
Service Management Peregrine ServiceCenter/AssetCenter, Supportworks, Remedy
Adult Social Care systems Liquidlogic Adults, ContrOCC
Education
Sept 1970 -
June 1976
Worthing Technical High School
3 A-levels, 7 O-levels
Personal Information
Driving licence – full, no convictions Qualified Level 5 Football Referee
Interests – amateur dramatics, participation in
sport, gardening, technology and marine
fishkeeping
Foster carer 1996 to 2012