Ankush Joshi is an IT professional with over 15 years of experience in messaging, mobility support, and collaboration. He has expertise in areas such as Microsoft Exchange Server administration, mobile device management, IT infrastructure management, and technical support. Currently seeking new opportunities, his previous role was as Senior Messaging Lead at Monsanto Holdings, where he managed Exchange and MDM infrastructure.

1. ANKUSH JOSHI
E-Mail: ankush.joshi@gmail.com/ Contact: +91 9742386690
IT PROFESSIONAL – MESSAGING, MOBILITY SUPPORT & COLLABORATION SPECIALIST
Microsoft Exchange Server Administration  IT Infrastructure Management Services  MDM Consultancy
MCSE, RHCE, CCNA, MCITP - Exchange 2010/2007,ITIL, Air Watch Certified Mobile Associate offering 15 years of rich experience in
providing IT Infrastructure Management Services to Global clients like Microsoft, RBS, Hitachi, Monsanto based on ITIL Framework
M.Sc. - IT with proven success in leading teams for delivering cost-effective IT Infra, System & Server Administration & MDM solutions
that meet user specifications, improve efficiency & maximize technology utilisation for client’s business processes
PROFILE SUMMARY
Last associated with Monsanto Holdings as Senior Messaging Lead / Service Manager; expertise entails:
IT Infrastructure Management Microsoft Exchange Server Administration Mobile Device Management - MDM
Technical Support/ Troubleshooting MS Exchange Server Integration/ Migration System / VMware Administration
Patch & Upgrade Deployment Incident, Problem & Change Management IT Security/ Antivirus Implementation
Cost Control/QA/ SLAs Compliance Backup & Disaster Recovery Management Project Execution
Client Relationship Management Procurement / Vendor Management Team Management/Trainings
 Technical expertise in Microsoft Exchange, VMware & Windows Administration; worked on various platforms like Windows NT/
2000/2003/2008/2012 Servers, Exchange Server 2003/2007/2010/2013/O365, Blackberry, Good & Airwatch
 Excels in using multiple Mobile Device Management (MDM) solutions and techniques to provide technical support to customers
with strong exposure to Mobility Technologies like Good Enterprise, Blackberry, Air Watch, Activesync
 Skills in delivering IT Solutions (from scratch to implementation) including Server Administration, Incident, Problem & Change
Management, Disaster Recovery Management and L3 & L4 support as per ITIL guidelines
 Proficient in Microsoft Exchange Performance Monitoring, Sizing, Tuning, Reporting, Administration, Mailbox Creation/Removal,
Mailing List & Public Folders Administration, Outlook Web Access Administration & Anti-spam/Filtering software
 Expertise in maintaining a multi-platform & multi-location computing environment comprising of Desktops & Servers; formulating
new IT related standards, norms, usage policies & implementing them across the organization
 Customer-Centric Professional with competencies in resolving queries regarding the Hardware & Software and extending onsite &
remote support; effectively interacted with end users on a regular basis to build confidence & reliability of IT Operations
 Effective Leader with talent in motivating team members to ensure deliverables as per client SLAs, imparting trainings to sub-
ordinates for enhancing their skills and maintaining a positive work environment for accomplishment of organisational goals
Technical Skills
Messaging Technologies: Microsoft Exchange Server (2003, 2007, 2010, 2013), Basic Lotus Notes
Mobility Technologies: Good Enterprise, Blackberry, Airwatch, Activesync
Tools: Powershell Scripting, Exchange Management Shell, MFCMapi
WORK EXPERIENCE
May’11 to Mar’16: Monsanto Holdings, Bangalore as Senior Messaging Lead / Service Manager
Key Result Areas:
Exchange Servers Administration & Management
 Directed the Administration and Management of Exchange 2010 & 2013 Servers globally including Blackberry 5 Servers, Good
Enterprise, Air Watch 8.1 and Lync 2010 Servers; contributed in the migration from Exchange 2010 to O365
 Provided support during the Migration from BB/Good to Airwatch technology for Mobility Infrastructure
 Managed various functions like:
o DAG, Reseeds, Journaling, Mail Flow Management & Hardware Management
o Patch Management across infrastructure for Exchange 2010 Servers
o Scripting to automate admin tasks and patching to some extent
o Proactive monitoring through Splunk monitoring
 Drove efforts for maintaining the agreed SLAs for the IT Infrastructure Environment and participated in CAB meetings to discuss the
changes in the environment

2.  Proactively contributed in the project/business plans and ensured completion of projects within time, cost & quality parameters
 Monitored daily operations to ensure that infrastructure is up & running and provides a high degree of reliability & availability
 Managed Anti-Virus/Anti-spamfor email and ensuringIT security as per company’s policies; managed Active Library for On-site and
Off-site Servers.
 Facilitated installation of Exchange infrastructure, Commissioning global settings and monitored day-to-day Server performance
 Designed backup strategy & ensuring scheduled / unscheduled backups as per the plan
 Administered Disaster Recovery Management, includingplanningservers for backup and recovery of server / database information
Airwatch Management
 Worked as a Service Manager and ensured meeting of SLAs; participated in Service Review Meetings to update the management
 Provided MDM support for 25000 devices in Airwatch saas environment.
 Proactively designed & implemented MDM Policies, Device Profiles, App management, Smart groups and AD Integration.
 Performed pre-defined MDM Consultative tasks
 Worked in close coordination with vendor to troubleshoot issues or to upgrade the environment
Nov’04 to May’11: Infosys Technologies Bangalore as Project Manager/ Lead (Messaging & Collaboration)
Key Assignments Handled:
Client: Hitachi Inc (Onsite)
Role: Exchange Admin/Project Manager
 Prepared the project plan and implemented Exchange 2007 with CCR technology on Windows 2008
 Managed the Iron Port Gateway Servers
Client: Firmenich Inc
Role: Exchange Admin /Project Lead
 Led the Migration from Exchange 2003 to CCR technology in Exchange 2007 and contributed in:
o Creation of Process & Operations Documentation for the entire setup
o Patch Management, Iron Port Activities, Backup Exec. & Troubleshooting of Infrastructure issues
 Followed the ITIL framework for Incident, Problem & Change Management and attended CAB meetings
 Conducted Project Review Meetings & Weekly Meetings with client
Client: RBS (Onsite)
Role: Exchange/Windows Admin.
 Managed Exchange 2003, Windows Server 2003 Administration, Citrix & VMware Administration
 Coordinated with Vendor in fixing hardware issues and data centre management
 Participated in project delivery meetings and coordinated with cross-functional teams to ensure successful delivery
Client: Microsoft Corporation (Onsite)
Role: Tech Analyst
 Supported Migrations of Mailboxes from Exchange 2003 to E12 (2007 Beta Ver.) for Microsoft clients by running Migration Scripts
 Performed Troubleshooting of:
o Migration issues using ADSIEDIT/LDP and following escalation matrix if unresolved
o User’s issues for Outlook 2003/2007, Distribution Group, Mailbox Permissions, Mailbox Limits, Public Folder Administration,
Calendaring & Free/Busy Issues and Outlook Web Access
o Non-delivery Report issues of users by referring to documentation on error codes, mail delivery issues and provided basic
administration of SharePoint 2007 such as quota increase, access control & alerting system
 Provided support on Office Communicator and Outlook 12 Beta
PREVIOUS WORK EXPERIENCE
Oct’01 to Jun’04: 24/7 Customer Pvt. Ltd., Bangalore as System Administrator (Client: I2 Technologies)
Managed Active Directory Administration, Windows 2003 Infrastructure Support, Troubleshooting of End User issues and Lotus No tes,
Domino Server ID Administration & VPN related issues and Remote Management of Desktops & Servers using Dame Ware or VNC
.
Sep’00 to Sep’01: Infonet Media Pvt Ltd., Bangalore as System Administrator
Contributed in Installation & Configuration of Windows OS - NT, 98, ME & XP on the network, Administration of the LAN Network on
Windows NT domain, Configure WINS & Proxy Server, User Account Administration and Troubleshooting Hardware & Network issues
EDUCATION
M.Sc. – IT from Allahabad University in 2006; secured 75%
BE – Textiles from Bangalore University in 2000; secured 65%

3. CERTIFICATIONS
 Airwatch Certified Mobile Associate in 2016
 ITIL (V3) - Problem & Change Management in 2010
 MCITP – Exchange Server 2010 /2007
 Microsoft Certification – MCSE 2003/NT - MS Exchange Server 2003 Messaging & Collaboration (70-284) Certified
 Redhat Linux – Engineer - RHCE EL 3
 CCNA (506) -2003
PERSONAL DETAILS
Date of Birth: 24th February 1979
Languages Known: English, Hindi &Kannada and Telugu
Address: Flat No. 404, Padmalaya Residency, 2nd Main, 6th Cross, 2nd Stage, Vittal Nagar, Bangalore -560078
Marital Status: Married
No. of Dependants: 2
Visa Status: B1 -US
Nationality: Indian
Driving License:
Passport No. : H9288020
Location Preference: Bangalore / Chennai / Hyderabad /Gulf Countries / Overseas