The document provides a summary of an IT professional's qualifications and experience. It lists certifications in project management, IT service management, and Teradata. It also outlines over 12 years of experience in roles such as project manager, database administrator, and software engineer. Responsibilities have included database design, performance optimization, and implementing IT service management frameworks.

1. ISO/IEC
ITIL 20000:2005
(OSA & PPO) LAC
PMP, ITIL and
Teradata Certified Master
Serving in IT industry since 2000

2.  More than (12) years’ dynamic IT experience.
 Certified and experienced in Project Management
 Certified and experienced in IT Service Management
 More than Eight (08) years of comprehensive technical
experience of data warehousing implementation
 Experienced in Data warehouse systems with multiple
RDBMS flavors including Teradata, SQL Server 200x and
Oracle.
 Strong
◦ Communication skills
◦ Teamwork
◦ leader ship
◦ problem solving
 Expect challenges which have to be realized in a limited
amount of time.

3.  Teradata Consultant
(Oct-2012 – Present)
Hydus Inc, Texas USA
www.hydus.com
 Project & Service Manager (Managed Services)
(Jan 2007 – Sep-2012)
Teradata Global Consulting Center {ISO27001, CMM Level 5, CMMi Level 3}.
www.teradata.com
 Database Administrator
(Aug-2004 – Dec-2006)
Information Architects Pvt. Ltd.
www.info-architects.com
 Sr. Software Engineer / DBA
(May-2000 – Aug-2004)
Software Technology Innovator,
A division of Sir Syed University of Engg. And Tech.
www.ssuet.edu.pk

4.  Bachelors of Science (Information
Technology) – 2003
Preston Institute of Management Science and
Technology, Karachi.
www.pimsat-khi.edu.pk

5.  ITSM (Service Management)
 Service Designing
 Project Management
 Policies, Standards, Change and Problem
Management.
 Database Design, Security and
Operations/Infrastructure Management
 Teradata Performance Management/Optimization
 Database/Data warehousing administration and
data protection
 Strong Analytical Skills

6.  Oracle - OEM, Data Manager, Storage Manager, Query analyzer, Backup
Utilities, Server Manager, Spotlight for Oracle (By: Quest-Soft)
SQL, PL/SQL, Dev2K, IDS, PL-SQL Developer, TOAD & Spotlight
 Teradata - Load/Unload Utilities –
FastLoad, MultiLoad, FastExport, BTEQ, TD Administrator Teradata
Manager, SQL Assit, Pmon et.
 SQL Server 200x - Enterprise Manager, SQL Server Management
Studio, Spotlight for SQL Server 2005, SQL, T-SQL, TOAD for SQL Server
 Application Development – Microsoft .Net, C#, ASP.Net, VB.Net, VBA, VB6
etc.
 Server Side Tools/Technologies - Oracle Database Server
(8,8i, 9i), Oracle Application Server SQL Server 200x
(DB, SSRS, SSIS, SSAS), IIS, Tivoli Workload Scheduler (TWS by IBM)
 Designing/Planning/Modeling Tools - ER-Win, Visio Professional, MS
Project
 Operating Systems - Windows NT (Server/Client), Windows
200x, Windows XP, Familiar
with UNIX, Linux and TSO Mainframe

7.  PMI Certified Project Management
Professional (PMP)
 ITIL v3 Intermediate : Capability Stream (Operations Support & Analysis)
 ITIL v3 Intermediate: Capability Stream (Planning, Protection & Optimization)
 ITIL v3 Foundation
 Teradata Certified Master
 ISO 20000:2005 LAC Certificate
ISO/IEC
ITIL 20000:2005
LAC
(Certified in OSA & PPO)

8.  ITIL Intermediate – (OSA and PPO)
 Manage changes in Organization
(www.lums.edu.pk)
 Project Management Professional
 Teradata System Performance by Larry Higa.
 ISO 20000:2005 Lead Auditor Course

9.  Transition Planning
 Knowledge Transfer tracking
 Coordination between off-shore team and SMEs for
Knowledge Transition
 Technical Hands on for Application Management
 Customer Expectation Management
 Financial Tracking
 Coordination between Teradata, Customer and other
vendors for Knowledge Transition
 Day-to-day operations management.
 SLA reviews and reporting.
 Cross functional communication.
 Coordination and Requirement Analysis with Business
Users.

10.  Creating and executing project work plans and revises as
appropriate to meet changing as per needs and
requirements.
 Change Management (Data model and ETL Design reviews)
 Capacity Planning and Management.
 Day-to-day operations management.
 SLA reviews and reporting.
 Cross functional communication.
 Coordination and Requirement Analysis with Business
Users.
 Identify NSA (New Service Areas) and develop new service
product packages for customers
 Manage day-to-day client interaction.
 Expectations management.

11.  Worked as Project and Service Manager for EMEA Managed Service Project in
Teradata GCC. Main responsibilities include:
 Lead Project Health Checks/Audits for all Off-shore projects
 Service Governance in:
◦ Incident Management
◦ Change Management
◦ Problem Management
◦ Service Request Management
◦ Knowledge Management
 Define/Refine ITSM process (ITIL & ISO20000) for Organization
 Developed complex ITIL and ISO-20000 Assessment Tool using Excel & VBA
 SWOT (Strength, Weakness, Opportunities, Threats) and Gap Analysis
 Identify NSA (New Service Areas) and develop new service product packages for
customers
 Prepare internal Cost and Price comparison
 Cost and Benefit analysis for customers for new service products offers
 Define/Review SLA for existing services and New Service Areas
 Designing Service Review and Project health check Framework (for new and
existing services)
 IT Service Governance (ITIL & ISO20000)

12. Worked onsite in Singapore as a DWH Project Lead/Manager.
Main duties were
 Communication with overseas teams.
 Teradata Team and Project Management.
 Internal and External reporting
 Costing, Activities Tracking and Financial Forecasting
 Provide SWOT (Strength, Weakness, Opportunities, Threats)
Analysis to Management
 Identify/Apply ITSM best and good practices
 Rollouts and production migration/deployment management
 Operations Management (36 + 5 Teradata Node System)
 Teradata performance monitoring for daily loads.
 Implement physical database design & tuning solutions.
 Developed and Implement Change, Incident and Problem
Management Process.
 IBM Main frame AIX, UNIX shell scripting, JCL.

13. Major duties were:
 Identify Data Problems
 Coordinate with Overseas Team
 Prepare Business Rules and Define Data
Quality (pre-transformation) rules
 Sample Test of data quality rules
 Data Quality reporting

14. As a Teradata Migration Specialist, migrated Call
Centre MIS data form SQL Server 2000/5 to
enterprise Teradata Data Warehouse.
Responsibilities included:
 Design and Deploy Physical Data Model based on
Logical Model extensions
 Define database tables and views
 Design Transformation using SSIS DTS
Packages, FastLoad, BTeq etc.
 Testing and implementation into production
 Performance Bench Marking

15.  As Implementation Specialist developed and
implemented a Data Quality Scorecard
application.
 The application used Business Objects front end
reports running against a Teradata Data
Warehouse.
 Responsibilities include:
◦ Requirement gathering
◦ Requirement analysis
◦ Database view coding
◦ Query designing
◦ Testing and Performance Optimization.

16.  Worked as a DWH DBA, Responsibilities
include Query optimization, Skew
analysis, Data Migration, Table Level
Rebuilds, Managing Roles and Profiles, SLA
maintenance, Multi Valued Compression for
Large tables, Performance optimization and
other value addition tasks.

17.  Burraq Telecom, Islamabad (Oracle and SQL Server
200x)
Worked for them as DBA for SQL Server 2005 including
all available services (SSIS, SSAS, SSDB, SSRS
etc.), Planed Backup strategies and integration of
deployed products with Oracle and SQL Server 2005.
 Avis/Budget Rent a Car {Cendant group USA} (Oracle)
Worked as Database Administrator for Oracle, daily ETL
batch operations and production support for Cendant
group of companies USA, I have been involved in ETL
testing and implementation phase with rest of the DW
Team and closely worked with DW Architects and
Warehouse Administrator (Senior DBAs).

18. Worked as Software Engineering and Database administrator role for Oracle technologies in
parallel for various clients including SSUET (Sir Syed University), Mudarba Financials and
Internet Credit Card. Major project I deployed in SSUET as Sr. Software Engineer and DBA are
below.
  Financial Accounting System  Library Information System
  Test Papers and Test Management System  Web based catalog for Library
  Student Information System  Examination System
  Fees Management System  Admission System
  Payroll Management System
  Barcode Attendance System integrated with Payroll Management System.
  Human Resource Management System (integrated with Barcode attendance system)
Projects Completed For clients:
 Financial Package for First Paramount Modaraba.
This project is specially designed and developed for special reporting of Modaraba Leasing.
 Billing System including Voucher/GL System of Internet Credit Card Pvt. Ltd. Karachi
Pakistan. (Desktop Application + Web Based Application for customers and merchants)
 Library Information System of Al-Ghurair University (U.A.E.).
 Student Information System of Al-Ghurair University (U.A.E.).